A detail-oriented and highly organized individual with extensive experience in administrative roles, including customer service and marketing. Over a decade of managing a household has refined my expertise in time management, multitasking, and problem-solving, making me adept at handling dynamic and fast-paced environments. Fluent in English, Mandarin, and Cantonese, I excel at bridging communication gaps and collaborating with diverse teams and clients. Seeking an office administrative (or administrative assistant) role where I can leverage my organizational and interpersonal skills to enhance operational efficiency and support business success.
• Coordinated sales and marketing activities-focusing on product quality as the core value to build business success and customer trust.
• Conducted in-depth analysis of competitor products and service to identify key differentiators and refine sales strategies.
• Applied analytical thinking to align sales approaches with customers needs, contributing to strong and consistent sales performance.
• Recognized for reliability and attention to details, leading to an appointment as assistant to the manager during maternity leave, ensuring smooth and efficient operations despite frequent staffing shortages.
• Successfully managed multiple responsibilities in a fast-paced environment, even under high-pressure situation.
• created and implemented strategies for increasing revenue and occupancy.
• Maintained a high level of accuracy in payment processing with minimal errors, consistently recognized by management for exceptional performance.
• Delivered exceptional customer service, maintaining a complain-free record throughout tenure.
• Trusted by the manager to assist with producing weekly reports, ensuring accuracy and timely delivery even under tight deadlines.
Key Skills
Customer Service Time Management Organizational skills Multitasking Problem-Solving Attention to Details Goal-Oriented
Upcoming Professional Development through Abingdon & Witney College-registered for Excel courses starting 1st May 2025, to enhance technical skills and facilitate a smooth transition back into the workforce.