CÁTIA ALEXANDRA RAMOS DA SILVA AUGUSTO
Aberlour,UK
Summary
Administrative Professional experienced in customer service, document management, invoicing, and operational coordination across diverse sectors including retail, telecommunications, education, hospitality, and food manufacturing. Delivered effective management of administrative processes and stock control through strong organisational skills and attention to detail. Facilitated collaboration within multidisciplinary teams and engaged with internal and external stakeholders while fluent in Portuguese and English.
Overview
24
24
years of professional experience
Work history
Admin / Label Printer
Factory Walkers Shortbread UK
Aberlour, Moray
2021.01 - 2026.04
- Oversaw food product labelling process, ensuring compliance and accuracy.
- Validated and approved label orders.
- Set up and managed industrial printers, achieving precise labelling outcomes.
- Conducted quality control and product compliance checks.
- Ensured compliance with food safety standards.
- Monitored food traceability processes.
- Managed and controlled stock and production materials.
- Optimised stock and production material management.
- Coordinated communication between internal stakeholders and production departments to streamline operations.
- Implemented improvements in quality control processes.
- Ensured proper handling and organisation of obsolete and downgraded stock to maintain efficiency.
- Supported improvements in factory operational efficiency.
Junior Administrator
Factory Walkers Shortbread UK
Aberlour, Moray
2017.01 - 2021.01
- Provided administrative support to production departments, streamlining communication and workflow.
- Managed stock levels to maintain optimal inventory and prevent shortages.
- Ensured timely removal of obsolete stock to optimise storage space.
- Prepared documentation and product labelling.
- Designed and prepared production labels to ensure compliance with product specifications.
- Conducted quality checks on products and packaging.
Costumer Service Assistant
Café Largo de Manique
Lisbon
2014.01 - 2017.01
- Resolved customer inquiries to improve satisfaction levels.
- Managed payment processing and cash handling in high-volume retail environment.
- Oversaw order management and stock replenishment to maintain inventory levels.
- Supported daily business operations to optimise workflow efficiency.
Admin/Stock management
Casino Estoril
Lisbon
2011.01 - 2014.01
- Oversaw stock levels and inventory management to ensure availability of materials.
- Organised and maintained inventory of materials and consumables for efficient access.
- Streamlined administrative processes to enhance internal operations.
- Organised documentation and filing systems.
Administrative assistant
Escola das Areias
Lisbon
2009.01 - 2011.01
- Assisted students and parents with inquiries to provide clarity and support during the enrolment process.
- Processed student enrolments and registrations to ensure timely access to educational resources.
- Oversaw documentation and filing systems to facilitate efficient information retrieval.
- Streamlined administrative processes for improved efficiency.
Administrative Technician / Customer Service
TMN CascaisVilla
Lisbon
2005.01 - 2009.01
- Managed customer documentation processes to maintain accurate records and enhance service delivery.
- Provided customer service and support.
- Organised and maintained customer files.
- Processed orders and controlled inventory.
- Oversaw stock levels in retail store to ensure optimal inventory availability and support sales.
- Managed telecommunications contracts.
- Processed invoicing and payments to ensure timely financial reporting.
Costumer Service Assistant
Sacolinha Cascais
Lisbon
2004.01 - 2005.01
- Provided outstanding customer service, resolving inquiries and enhancing customer satisfaction.
- Supported daily store operations by streamlining processes to improve workflow.
- Restocked shelves strategically to ensure optimal product availability for customers.
Supermarket assistant
Pingo Doce
Lisbon, Lisburn and Castlereagh
2002.01 - 2004.01
- Provided tailored customer service, enhancing shopping experience and fostering repeat business.
- Maintained rigorous hygiene and food safety standards, ensuring customer safety and satisfaction.
- Designed and implemented effective product displays, increasing visibility and attracting customer interest.
Education
Administrative Technical Course - Admin
Ranholas Vocational Training Centre
Lisbon 1 2009/2009 - 1 2011
Skills
- Administrative Support
- Document Management
- Invoicing and Collections
- Customer Service
- CRM
- Data Processing
- Microsoft Office
- Inventory Control
- Supply Chain Coordination
- Records management
- Operational Efficiency
- Regulatory Compliance
- Planning and Organisation
- Team Coordination
- Stakeholder Management
- Problem Solving
LANGUAGES
Portuguese
Native
English
Fluent
Spanish
Beginner
ADITIONAL INFORMATION
Immediate availability.
Timeline
Admin / Label Printer
Factory Walkers Shortbread UK
2021.01 - 2026.04
Junior Administrator
Factory Walkers Shortbread UK
2017.01 - 2021.01
Costumer Service Assistant
Café Largo de Manique
2014.01 - 2017.01
Admin/Stock management
Casino Estoril
2011.01 - 2014.01
Administrative assistant
Escola das Areias
2009.01 - 2011.01
Administrative Technician / Customer Service
TMN CascaisVilla
2005.01 - 2009.01
Costumer Service Assistant
Sacolinha Cascais
2004.01 - 2005.01
Supermarket assistant
Pingo Doce
2002.01 - 2004.01
Administrative Technical Course - Admin
Ranholas Vocational Training Centre
1 2009/2009 - 1 2011