Csilla Sziky
PURFLEET,Essex
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level heath and safety representative position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Personal Shopper
Ocado Group
PURFLEET, Essex
09.2021 - Current
- Decanting food products, checking for any damage.
- Reaching daily targets while making sure health and safety standards are fallowed.
Co-worker
IKEA
Grays
08.2017 - 04.2019
- Helping customers to fined the right product for they needs
- Organising delivery - making sure the shop floor looks tidy
Assistant Restaurant Manager
Roka Restaurant
Canary Wharf
03.2013 - 04.2017
- Delivering excellent customer service with great attention to details -Being responsible for maintaining high standards in the restaurant -Managing employees duties on a day-to-day basis and focusing on their personal development with providing appropriate trainings -Managerial and office duties, such as creating rotas, cashing out, dealing with customer complaints, organising events for groups of people, opening and closing duties, stock control etc.
Supervisor Front of House
Delicio Restaurants Ltd
London
03.2012 - 03.2013
- Supervising staff members, providing them with training regarding customer services and product knowledge, dealing with ad-hoc duties day to day -Being the link between the restaurant management and the rest of the employees, meaning being approachable by staff members and reporting to restaurant management
Waitress
Desperados Mexican Restaurants Ltd
London
02.2010 - 09.2010
- Delivering outstanding customer service, including communication with customers, taking their order and generally looking after them -Working together with the other team-members and maintaining great relations -Taking the initiative to improving the quality of the restaurant and customer services in every possible way
Education
National General certificate - NEBOSH
Phoenix health and safety academy
United Kingdom 06.2020 -
EQF Level 2 - Interior
National Design Academy
Nottingham 06.2011 - 01.2012
GCSE - undefined
Josef Angster Secondary School
2009
Certificate in Hairdressing and Barbering - undefined
Karoly Simonyi Secondary School
2004
Skills
- As an Assistant Manager I have learned how to deal with very different types of people given any situation
- Organisational / managerial skills Being a well organised person has always been an essential part in my life
- Communication skills
- Stock control
- Accurate money handling
- Administrative skills
- Basic IT skills
- Product knowledge
- Upselling techniques
Languages
English
Intermediate
English
Intermediate
Timeline
Personal Shopper
Ocado Group
09.2021 - Current
National General certificate - NEBOSH
Phoenix health and safety academy
06.2020 -
Co-worker
IKEA
08.2017 - 04.2019
Assistant Restaurant Manager
Roka Restaurant
03.2013 - 04.2017
Supervisor Front of House
Delicio Restaurants Ltd
03.2012 - 03.2013
EQF Level 2 - Interior
National Design Academy
06.2011 - 01.2012
Waitress
Desperados Mexican Restaurants Ltd
02.2010 - 09.2010
GCSE - undefined
Josef Angster Secondary School
Certificate in Hairdressing and Barbering - undefined
Karoly Simonyi Secondary School
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