Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Leu Terholli

London

Summary

Highly skilled professional specialising in workload scheduling and resource planning, with strong proficiency in CRM systems and Microsoft Office. Recognised for outstanding client and team communication, meticulous attention to detail, and adaptability in high-pressure situations. Brings proven problem-solving abilities and a proactive approach to self-management and initiative, dedicated to leveraging these strengths to drive organisational success and enhance operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Delivery Team Member

Ocado Group
Leyton, Greater London
04.2024 - Current
  • Achieved 100% on-time delivery performance through completion of 25–30 multi-drop deliveries per shift.
  • Conducted daily pre-shift maintenance checks to ensure vehicle safety and compliance.
  • Utilised Dani handheld device for route navigation and real-time delivery updates.
  • Received multiple recognition awards for outstanding performance from Operational and Line managers.
  • Loaded and unloaded goods from vehicles efficiently, minimising time delays.

Customer Consultant

Teleperformance
London, United Kingdom
01.2023 - 07.2023
  • Delivered first-line support for Volkswagen customers, managing high call volumes with exceptional service standards.
  • Conducted pre-call security checks to verify customer identity and ensure data protection compliance.
  • Utilised SAP CRM to amend and manage customers' financial contracts effectively.
  • Tracked case progression and communications using Salesforce to enhance efficiency.
  • Processed payments securely via PCI Pal, including arrears and settlements.
  • Liaised with cross-functional departments to manage sensitive bereavement cases.
  • Maintained clear documentation to support performance tracking and process improvements.

Founder

Animester (Self-Employed)
London, United Kingdom
07.2021 - 11.2022
  • Founded and managed Animester, overseeing all operations from concept to delivery.
  • Executed cold outreach campaigns on social media to enhance brand awareness.
  • Developed automated email workflows to boost customer retention and conversion rates.
  • Utilised Google Analytics for tracking site performance and optimising user engagement.
  • Conducted SEO and competitor analysis with SEMrush to improve content strategy.

Education

Bachelor of Science - Mathematics & Statistics

The Open University
London, United Kingdom
10.2025 -

Bachelor of Science - Business Management

University of Essex
Colchester
10.2018 - 05.2021

A-Levels - Business, Sociology, History

City and Islington College
London
10.2016 - 06.2018

GCSEs -

Kelmscott School
London
09.2011 - 08.2016

Skills

  • Workload Scheduling & Resource Planning
  • CRM & System Proficiency
  • Client & Team Communication
  • Microsoft Office Competence
  • Attention to Detail
  • Self-Management & Initiative
  • Adaptability Under Pressure
  • Problem Solving & Issue Resolution

Certification

  • Google Project Management: Professional Certificate
  • PRINCE2® Foundation & Practitioner (Working Towards – Expected Completion: September 2025)

Timeline

Bachelor of Science - Mathematics & Statistics

The Open University
10.2025 -

Delivery Team Member

Ocado Group
04.2024 - Current

Customer Consultant

Teleperformance
01.2023 - 07.2023

Founder

Animester (Self-Employed)
07.2021 - 11.2022

Bachelor of Science - Business Management

University of Essex
10.2018 - 05.2021

A-Levels - Business, Sociology, History

City and Islington College
10.2016 - 06.2018

GCSEs -

Kelmscott School
09.2011 - 08.2016

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Leu Terholli