Crystal Smith
London,London
Summary
Results-driven professional with proven expertise in leadership, communication, organisation, problem solving, and teamwork. Adapt at fostering collaboration and driving efficiency to achieve strategic objectives. Committed to leveraging core competencies to deliver impactful results and contribute to long-term organisational success.
Friendly and approachable, with exceptional customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information. Eager to contribute to success and growth of any desired role I choose
Overview
6
6
years of professional experience
Work history
Sales Assistant / Team Leader
Zara
London
2023.09 - 2026.01
- Assist customers with enquiries and help them locate desired products.
- Organise the shop floor and support colleagues with assigned areas.
- Serve customers at the tills, handling purchases efficiently.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Cabin Crew
EasyJet
London
2023.04 - 2023.08
- Conducted pre-flight safety checks and demonstrated emergency procedures.
- Assisted passengers with seating, comfort and safety throughout flights.
- Served food and drinks while ensuring excellent customer care.
- Handled on-board announcements and provided first aid when required.
- De-escalated issues and completed detailed post-flight reports.
- Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
Customer assistant
Tesco Superstore
London
2022.10 - 2023.02
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Stocked shelves regularly for easy access to products by customers.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Provided excellent customer service to ensure repeat business.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Sales Advisor
Superdrug
London
2021.09 - 2022.10
- Worked flexibly across multiple customer access points.
- Suggested suitable products to customers for enhanced shopping experience.
- Assisted in stock taking for accurate inventory management.
- Maintained clean, organised retail environment to enhance shopping experience.
- Educated customers on warranties and return policies for transparency.
- Resolved customer complaints swiftly, maintaining company reputation.
Babysitter
Koru Kids
London
2019.10 - 2020.06
- Prepared food, snacks, meals and drinks according to dietary requirements.
- Maintained clean, organised and sanitary environments through regular deep cleaning.
- Completed training to stay updated on childcare regulations and best practices.
- Ensured children received high levels of care and support by closely monitoring safety.
Education
Diploma of Higher Education - human biology, psychology, healthcare policy, ethics, and practical care skills
South Thames College
London, England 09/2022 - 04/2023
Certificate of Higher Education - Health and social care level 2
South Thames College
London, England 09/2020 - 07/2021
GCSEs - English, English Literature, Religion, Mathematics
Platanos College
London 2015.01 - 1 2020
GCSEs - Physical education
Platanos college
UK 2015.01 - 1 2020
Skills
- Leadership
- Communication
- Organisation
- Problem Solving
- Teamwork
References
Available upon request.
Timeline
Sales Assistant / Team Leader
Zara
2023.09 - 2026.01
Cabin Crew
EasyJet
2023.04 - 2023.08
Customer assistant
Tesco Superstore
2022.10 - 2023.02
Sales Advisor
Superdrug
2021.09 - 2022.10
Babysitter
Koru Kids
2019.10 - 2020.06
GCSEs - English, English Literature, Religion, Mathematics
Platanos College
2015.01 - 1 2020
GCSEs - Physical education
Platanos college
2015.01 - 1 2020
Diploma of Higher Education - human biology, psychology, healthcare policy, ethics, and practical care skills
South Thames College
09/2022 - 04/2023
Certificate of Higher Education - Health and social care level 2
South Thames College
09/2020 - 07/2021