Crystal Cox
Anahuac ,Us
Summary
Offering strong leadership and excellent customer service skills, with focus on team collaboration and operational efficiency. Knowledgeable about managing diverse teams and ensuring high standards in fast-paced environment. Ready to use and develop communication, problem-solving, and organisational skills in management role.
Work history
Restaurant General Manager
Moms Kountry Cafe
Channelview , Us
06 1996 - 02 2024
- Coordinated promotional events to increase brand visibility within the local community.
- Ensured compliance with all licensing, hygiene and health and safety guidelines across the premises.
- Boosted profitability through effective cost control measures.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
- Implemented new menu items based on customer feedback and food trends, leading to increased sales.
- Trained team members to deliver exceptional customer service.
- Developed relationships with suppliers for sourcing fresh ingredients at favourable prices.
- Streamlined processes for better service delivery and improved guest experience.
- Hired, trained and managed 18-20 restaurant staff to consistently exceed customer service delivery goals
- Maintained a high standard of food quality with strict adherence to health and safety regulations.
- Identified areas of improvement through regular performance reviews.
- Monitored dining room service levels during busy periods, ensuring smooth flow of operations.
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Improved (FOH) staff productivity by elevating greeting and seating processes.
- Negotiated contracts with vendors, securing best possible pricing agreements.
- Fostered a positive working environment, resulting in lower staff turnover rates.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reviewed financial data in Vital link POS system adjusting operational budgets to consistently maximise profitability.
- Conducted weekly ingredient inventory, eliminating issues to reduce food costs
- Utilised vital link Posto manage payroll for 18-20 restaurant staff
- Ensured smooth operations by maintaining open communication lines with all staff members.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Established safe and secure dining environment with strong sanitation standards.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Education
High School Diploma -
05/1998 -
- Channelette drill team 4 years
- FFA showman 2 years
- Track team 4 years
- Class Historian
- Baseball Trainer 2 years
Skills
- Budget planning and execution
- Restaurant Manager POS system knowledge
- Waste management
- Ingredient inventory management
- Flex Catering
- Menu alterations
- Customer service training
- Conflict resolution techniques
- Marketing and advertising
- Dynamic, friendly hostess
- Hospitality business management
- Restaurant cost control
- Dining room preparation
- Operations management
- Passion for customer satisfaction
- Employee management
- End-of-day reconciliation
- Food preparation and safety
Timeline
Restaurant General Manager - Moms Kountry Cafe
06 1996 - 02 2024
Channelview high school - High School Diploma ,
05/1998 -