Hi, I’m
Chloe Roderick
Swansea,Powys
Summary
Dedicated professional with empathy, and compassion, complemented by clear communication and record-keeping skills. Demonstrates patience and adaptability in team environments, ensuring effective collaboration and support. Committed to leveraging these competencies to enhance service user care and contribute positively to workplace dynamics.
Overview
9
years of professional experience
10094
years of post-secondary education
Work history
DVLASwansea, City and County of Swansea
Telephone operator
2025.04 - Current (1 education.year_Label & 2 education.months_Label)
Job overview
- Maintained professional company image through polite and attentive telephone manner.
- Handled incoming calls from drivers and medical professionals, addressing queries on DVLA procedures.
- Accessed and updated confidential customer records accurately, logging call details effectively.
- Managed difficult calls with professionalism, escalating sensitive cases when necessary.
- Provided guidance on medical conditions affecting driving licenses and required documentation.
- Ensured knowledge remained current with evolving medical and licensing regulations.
Powys County CouncilSwansea, City and County of Swansea
Teaching Assistant & Midday Supervisor
2021.06 - 2025.04 (3 education.years_Label & 10 education.months_Label)
Job overview
- Supervised practical activities and group work to boost student engagement.
- Provided tailored support for children requiring additional assistance.
- Ensured children's safety and wellbeing during all classroom activities.
- Promoted inclusion and safeguarding in all interactions with students.
- Maintained a calm, organised classroom environment to enhance learning.
- Acted as a positive role model, exemplifying appropriate behaviour and attitudes.
- Oversaw children during lunchtime, ensuring adherence to expected behaviours.
- Assisted children with meal preparations and ensured cleanliness post meals.
The National Showcaves Centre for WalesSwansea, City and County of Swansea
Shop assistant
2017.04 - 2025.02 (7 education.years_Label & 10 education.months_Label)
Job overview
- Greeted and served customers while ensuring high standards of shop cleanliness.
- Restocked shelves and organised displays to enhance product visibility.
- Unpacked and priced new stock, maintaining accurate inventory levels.
- Monitored inventory to optimise stock management and availability.
- Assisted in training new staff to promote operational efficiency.
- Ensured toilets remained clean, sanitary, and well-stocked.
Education
Aspiration Training Swansea, City and County of Swansea
NVQ Level 3 from Supporting Teaching and Learning in Schools
2022.02 - 2023.06 (1 education.year_Label & 4 education.months_Label)
University of South WalesNeath, Neath Port Talbot
Foundation Degree in Science from Childhood Studies
2019.09 - 2021.06 (1 education.year_Label & 9 education.months_Label)
NPTC Group - Brecon collegeBrecon, Powys
NVQ Level 3 from Health and Social Care
2017.09 - 2019.07 (1 education.year_Label & 10 education.months_Label)
Ysgol MaesydderwenSwansea, City and County of Swansea
GCSEs from Welsh Second Language
/2015 - 2017.06 (2 education.years_Label & 5 education.months_Label)
Ysgol MaesydderwenSwansea, City and County of Swansea
GCSEs from Mathematics
/2015 - 2017.06 (2 education.years_Label & 5 education.months_Label)
Ysgol MaesydderwenSwansea, City and County of Swansea
GCSEs from English Language
/2015 - 2017.06 (2 education.years_Label & 5 education.months_Label)
Ysgol MaesydderwenSwansea, City and County of Swansea
GCSEs from Additional Science
/2015 - 2017.06 (2 education.years_Label & 5 education.months_Label)
Ysgol MaesydderwenSwansea, City and County of Swansea
GCSEs from English Literature
/2015 - 2017.06 (2 education.years_Label & 5 education.months_Label)
Skills
- First aid training
- Empathy and compassion
- Clear communication
- Record-keeping
- Patience and adaptability
- Teamwork
References
References available upon request.
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Telephone operator
DVLA
2025.04 - Current (1 education.year_Label & 2 education.months_Label)
Aspiration Training
NVQ Level 3 from Supporting Teaching and Learning in Schools
2022.02 - 2023.06 (1 education.year_Label & 4 education.months_Label)
Teaching Assistant & Midday Supervisor
Powys County Council
2021.06 - 2025.04 (3 education.years_Label & 10 education.months_Label)
University of South Wales
Foundation Degree in Science from Childhood Studies
2019.09 - 2021.06 (1 education.year_Label & 9 education.months_Label)
NPTC Group - Brecon college
NVQ Level 3 from Health and Social Care
2017.09 - 2019.07 (1 education.year_Label & 10 education.months_Label)
Shop assistant
The National Showcaves Centre for Wales
2017.04 - 2025.02 (7 education.years_Label & 10 education.months_Label)
Ysgol Maesydderwen
GCSEs from Welsh Second Language
/2015 - 2017.06 (2 education.years_Label & 5 education.months_Label)
Ysgol Maesydderwen
GCSEs from Mathematics
/2015 - 2017.06 (2 education.years_Label & 5 education.months_Label)
Ysgol Maesydderwen
GCSEs from English Language
/2015 - 2017.06 (2 education.years_Label & 5 education.months_Label)
Ysgol Maesydderwen
GCSEs from Additional Science
/2015 - 2017.06 (2 education.years_Label & 5 education.months_Label)
Ysgol Maesydderwen
GCSEs from English Literature
/2015 - 2017.06 (2 education.years_Label & 5 education.months_Label)