Cristina Marta Pereira Lopes Marcos
Norwich,Norfolk
Summary
Highly skilled professional with more than 20 years of experience with extensive expertise in data entry, records management, and customer service excellence. Demonstrates exceptional organisational skills and flexibility in task handling, ensuring efficient office operations. Proficient in Microsoft Office Suite and adept at spreadsheet creation, document preparation, and telephone etiquette. Committed to quality assurance and attention to detail, aiming to leverage administrative skills for continued career growth in a dynamic environment.
Skilled office worker versed in sorting, classifying and filing documentation. Easily handles repetitive, methodical work. Dedicated to helping staff with administrative needs and consistently meeting deadlines.
Overview
31
31
years of professional experience
Work history
Conditional Offer Clerk
Norfolk Constabulary
Norwich, Norfolk
12.2024 - 06.2025
- Receiving and actioning offences from a variety of speed camera technology systems
- Viewing and verification of camera detected offences using computerised systems
- Quality checking and processing Police Office issued Traffic Offence Reports and other related notices
- Preparation of case files within Athena for HMCTS hearings, ensuring all submitted data is correct and evidentially sound, linking and associating correctly
- Answering enquiries by telephone and correspondence from the general public, police officers and other agencies
- General administration tasks to include data entry, filing, scanning, importing and dealing with incoming mail and adhoc outgoing mail
- Operating and being conversant with a range of bespoke ICT systems
- Preparing letters and reviewing correspondence deciding on the appropriate action for dealing with the content
- Liaising with third party providers and other agencies to ensure smooth progression of cases
- Liaising with the Central Ticket Office Enquiry Officers and Police Officers for internal and external force enquiries and personal service of documents
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
- Updated company databases regularly for accurate record-keeping.
- Sorted mail daily, ensuring prompt distribution to relevant parties.
Clerk/Typist/Case Assistant- File Submission Team
Norfolk Constabulary
Norwich, Norfolk
04.2015 - 12.2024
- Providing support to CJU teams (Norfolk and Suffolk)
- Assisting with administration of Case files in Athena
- Data entry/updating on Force Systems and maintaining accurate information
- Filing, Scanning sending Files to Deepstore
- Working as part of a file clearing team, researching, collating and clearing digital and physical material
- Handling telephone / e-mail enquiries
- Preparing and sending letters and documents in support of CJU team
Clerk/typist at Witness Care Unit
Norfolk Constabulary
Norwich, Norfolk
02.2011 - 03.2015
- Providing support to CJU teams (Norfolk and Suffolk)
- Assisting with administration of Case files in Athena
- Data entry/updating on Force Systems and maintaining accurate information
- Filing, Photocopying, Scanning
- Obtaining availability dates to victims and witnesses for supply to the CPS in advance of the PTR/PDH
- Handling telephone/e-mail enquiries/updating members of the public
- Preparing and sending letters and documents in support of CJU team
Witness Care Officer
Norfolk Constabulary
Norwich, Norfolk
04.2010 - 02.2011
- same duties previously to the secondment (PDU Administrator)
Professional and Development Unit Administrator
Norfolk Constabulary
Norfolk
11.2008 - 03.2010
- Advice and Guidance- provide advice and guidance to senior management, line managers, police officers and staff on the following: Student Officer attachment programme, External organisations re student officer community placements, External and internal speakers for Student Officers training courses, Advising student officers on all aspects of course dates, annual leave entitlement and general queries/concerns, PCSO's learning and development reviews and general queries.
- Administration- Input and monitoring of all IPLDP training for Western area. Sending joining instructions to officers and IPLDP trainers. Close liaison with resource management unit responsible for all the duties of police officers and police staff re placing police officers and staff on the IPLDP, training courses and attachments part of the programme. Providing all relevant paperwork to the instructors.
- Advising HR on successful completion of the PCSO probation period.
- Make regular contacts with the student officers
- Advising Resource Management Unit of new Student Officer's and providing with correct information.
- Sending joining instructions for IPLDP PDU 1 and PDU 2 courses within PDU. Booking specialist speakers and meeting rooms for those training courses.
- Arranging and processing paperwork and minute taking at case conferences.
- Responsible for checking PDU Sergeant Microsoft Office Outlook inbox and dealing with e-mails appropriately in his absence.
- Ensuring sufficient stock of items in order to facilitate day to day running of the PDU.
- Dealing with visitors and callers to the PDU in an appropriate manner.
Witness Care Officer
Norfolk Constabulary
Norwich, Norfolk
01.2006 - 11.2008
- The effective application of the Code of Practice in relation to Victim of Crime in respect of the Provisions which apply to Witness Care Units.
- Providing victims and witnesses in Criminal Cases which go to court with a single point of contact.
- Providing regular updates to Victims & Witnesses about the cases in which they are involved using their preferred method of contact and all other available and appropriate means of communication.
- Responding generally to victim and witnesses' enquiries regarding the progress of a case.
- Obtaining availability dates to victims and witnesses for supply to the CPS in advance of the PTR/PDH.
- Warning all the witnesses to attend court to give evidence.
- Conducting a needs assessment of each victim and witnesses who are to give evidence in court in accordance with Unit procedure, and to respond to those needs in the most appropriate and effective manner.
- Assess the need for Special Measures for Vulnerable Victims and Witnesses and to work with the OIC and the CPS in building the case for Special measures.
- The initiation of Police Action if Victims & Witnesses complain of intimidation or harassment as a result of their agreeing to give evidence in a forthcoming trial.
- Assisting Victims and Witnesses who have difficulty in attending court with practical/ emotional issues.
- Providing the Victims and Witnesses with access to a range of support options such as support groups or transport using the Standard Unit Contact Directory.
- Liaising with Prosecutors and front-line Police Officers on victim and witnesses' issues and resolving difficulties.
- Providing victims and witnesses with the result of their case, and the initialisation of a final letter of thanks and support.
- Providing an access point to Police Officers for Witnesses/Victims who may be subject to threats and or/harassment as a result of giving evidence in court.
- Effectively managing paperwork and associated IT systems regarding Witness Care maintaining records in accordance with Unit Procedure.
- Liaising with the WCU manager to sign off Pre-Trial Finance assistance for the victims and Witnesses (e.g., travel expenses).
- Promotion and initiation, when necessary, of an intermediary.
Clerk/Typist
Norfolk Constabulary
King's Lynn, Norfolk
12.2004 - 01.2006
- Ensure that mail is distributed to the relevant destination.
- Maintaining filing systems, registers, databases updated with correct information.
- Produce quality photocopying.
- Carry out research on computer, check records as requested.
- Handle external and internal phone calls.
- Liaise with other departments and various external agencies.
- Prepare general correspondence.
- Access computer system as such as File Track, Accidents Register, Equis to enter and update all information.
- Responsible to issue court summons checking if we have enough evidence to the case to go through the court procedures and then input on the Equis database, prepare file to go to court and send copy of paperwork to defendant.
- Responsible to input all crime cases including road traffic collisions reports, make a summary of the accident ready to issue the summons, to give information to solicitors, witnesses, police officers as per Data Protection Act.
- Type results letters to all the witnesses of the crime file, clear any property outstanding with police officer and send letter to the relevant person which item belongs to, to collect from the police station.
- Records of all the Notifiable Occupations of the crime files received daily and issue the letters to the relevant companies to inform of the results of the case in question.
- Responsible to update the J Track system in relation to the Youth Offenders, referral them to the Youth Offending Team responsible for that area.
Clerk/Typist- temporary working at Norfolk Constabulary
Hays Personnel
King's Lynn, Norfolk
09.2004 - 12.2004
- Same as above section (Norfolk Constabulary)
Administrative Assistant
Adecco
King's Lynn, Norfolk
06.2004 - 08.2004
- Company Overview: working at Property Centre Housing Agency
- Answer the Phone and dealing with any queries in relation to rent properties prospect Tenants and Landlords
- Typing letters
- Filing
- Photocopying
- Receive the applications for the properties to rent.
- Book appointments for the Housing Manager to show the properties to new tenants and review appointments to check property was kept in proper order.
- Receive monies from the rents.
- Make statements and invoices to the diverse clients.
- Petty cash
- Working at Property Centre Housing Agency
Administrative Assistant
Adecco
King's Lynn, Norfolk
04.2004 - 05.2004
- Company Overview: working at Intel Receivables Ltd
- Responsible to update daily the debtor's database.
- Issue letters to debtors in relation collection of money owned.
- Faxes and e-mails sent also to debtors.
- Typing
- Photocopying
- Filing
- Answer phone and make several calls to debtors to collect the money they owned to Fitness Clubs.
- Working at Intel Receivables Ltd
Recruitment Consultant- Permanent Position
StaffSign Norfolk Ltd
King's Lynn, Norfolk
09.2003 - 03.2004
- My daily duties included interviewing applicants for various factory jobs.
- Extensive client liaison at all levels.
- Entering all the payroll on a weekly basis on Excel.
- Ensuring all bank details, inland revenue forms were filed in correctly.
- Checking all Immigration documents.
- Working as team member or on my own initiative.
- Recruiting more clients.
- Make translation Portuguese to English and English to Portuguese verbal and written.
- Administration, receive packs, photocopying, fax and email to payroll Main Office, insert on a daily basis all the applicant's details correctly, filing, answering the phone, update all the timesheets and tick lists, make contacts with all the employees and factories.
HR Administrator- Temporary contract
Workshop
Wisbech, Cambridgeshire
04.2003 - 08.2003
- Company Overview: Work in the HR department: Premier Foods, Lynn Road, Wisbech, PE13 3DG
- Answer the phone.
- Receiving visitors and clients, book the meeting room.
- Responsible to update the database of holidays, sick forms, doctors' certificates, all the absence.
- Update the vacancy log, arrange interviews, check references.
- Update the training database of all the employees.
- Make PowerPoint Presentations for the Courses inside the factory.
- Make daily reports including headcount, overtime and agency figures.
- Typing, producing letters and mailing.
- Weekly and monthly reports.
- Photocopying.
- Filing and archiving.
- Work in the HR department: Premier Foods, Lynn Road, Wisbech, PE13 3DG
Team Supervisor Assistant- Temporary contract
Workshop
Wisbech, Cambridgeshire
01.2003 - 04.2003
- Company Overview: Work for Nigel George Associates
- Liaison between Management and operatives.
- Responsible for making translations/interpretations between both parties.
- Ensure that work was properly done, quality control.
- Daily reports of all work completed and staff headcount.
- Work for Nigel George Associates
Factory Worker- Temporary contract
Blue Arrow Agency
King's Lynn, Norfolk
12.2002 - 12.2002
- Working in Geo Adams Factory, Spalding.
- Responsible to work in the packing line, select good quality products and packing in the respective trays to send them away to the relevant shops.
Computer Technician- Permanent
Direccao-Geral da Administracao Publica
Lisbon
06.2000 - 11.2002
- Company Overview: This company is a Public Organisation which provides training courses; Make the Portuguese government laws and advice, responsible to recruit public employees for different public sectors.
- Make research of the company needs and employee personal training needs.
- Maintenance of all equipment of the company.
- Installation and configuration of all the hardware and software.
- Provide training to members of staff in the company with all the software used in the company.
- Installation and Configuration of all the Network Systems used within the company as UNIX and Microsoft 2000 server.
- Create Internet Pages and Maintenance.
- This company is a Public Organisation which provides training courses; Make the Portuguese government laws and advice, responsible to recruit public employees for different public sectors.
Administrator- Permanent- DGAP
Direccao-Geral da Administracao Publica
Lisbon
11.1996 - 06.2000
- Do researching of all the public sector jobs existing in the country.
- Make contacts with different external public sector companies to find out the job needs and possible offers available.
- Make job offers to all the public employees for those jobs available who were on the jobseekers allowance due to return from long Career break or been made redundant from other companies.
- Insert all the personal details of those employees and companies details within our jobs database accurately.
- Typing letters.
- Photocopying.
- Filing.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
Administrative Assistant- Permanent
Escola da Moita n. 2
Moita, Portugal
09.1994 - 11.1996
- Assistance all the teachers in their needs.
- Assistance in the Administrative Services such as receives all the general documents, insert in the database.
- Type letters.
- Photocopying.
- Filing.
- Dealing with students, teachers and members of public to any queries.
Education
DATA PROTECTION ACT 2018
Norfolk Constabulary
Norwich, NorfolkA-Levels - Accountancy and Administration
Escola Secundaria da Baixa da Banheira
Moita, PortugalDiversity Training
Norfolk Constabulary
Norwich, NorfolkQuality Counts Customer Focus
Norfolk Constabulary
Norwich, NorfolkMicrosoft Office and Internet
DGAEP
Lisbon, PortugalAdministrative Procedure Code
DGAEP
Lisbon, PortugalPublic attending: Image and Quality in the Organisation
DGAEP
Lisbon, PortugalSkills
- Administration skills
- Organisation skills
- Customer service excellence
- Microsoft Office proficiency
- Data entry
- Attention to detail
- Spreadsheet creation
- Data organisation
- Task prioritisation
- Records management
- Telephone etiquette
- Document preparation
- Quality Assurance
Affiliations
- Reiki, Meditation, swimming, Listen to music, Travel, Netflix
Languages
Portuguese
Fluent
References
References available upon request.
Timeline
Conditional Offer Clerk
Norfolk Constabulary
12.2024 - 06.2025
Clerk/Typist/Case Assistant- File Submission Team
Norfolk Constabulary
04.2015 - 12.2024
Clerk/typist at Witness Care Unit
Norfolk Constabulary
02.2011 - 03.2015
Witness Care Officer
Norfolk Constabulary
04.2010 - 02.2011
Professional and Development Unit Administrator
Norfolk Constabulary
11.2008 - 03.2010
Witness Care Officer
Norfolk Constabulary
01.2006 - 11.2008
Clerk/Typist
Norfolk Constabulary
12.2004 - 01.2006
Clerk/Typist- temporary working at Norfolk Constabulary
Hays Personnel
09.2004 - 12.2004
Administrative Assistant
Adecco
06.2004 - 08.2004
Administrative Assistant
Adecco
04.2004 - 05.2004
Recruitment Consultant- Permanent Position
StaffSign Norfolk Ltd
09.2003 - 03.2004
HR Administrator- Temporary contract
Workshop
04.2003 - 08.2003
Team Supervisor Assistant- Temporary contract
Workshop
01.2003 - 04.2003
Factory Worker- Temporary contract
Blue Arrow Agency
12.2002 - 12.2002
Computer Technician- Permanent
Direccao-Geral da Administracao Publica
06.2000 - 11.2002
Administrator- Permanent- DGAP
Direccao-Geral da Administracao Publica
11.1996 - 06.2000
Administrative Assistant- Permanent
Escola da Moita n. 2
09.1994 - 11.1996
DATA PROTECTION ACT 2018
Norfolk Constabulary
A-Levels - Accountancy and Administration
Escola Secundaria da Baixa da Banheira
Diversity Training
Norfolk Constabulary
Quality Counts Customer Focus
Norfolk Constabulary
Microsoft Office and Internet
DGAEP
Administrative Procedure Code
DGAEP
Public attending: Image and Quality in the Organisation
DGAEP
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