Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cristina Florentina Radu

Cristina Florentina Radu

London,City of London

Summary

Offering strong organisational and leadership skills, combined with background in customer service and team coordination. Knowledgeable about managing day-to-day operations, ensuring smooth workflow, and handling customer inquiries with professionalism. Ready to use and develop communication, problem-solving, and team management skills in [Desired Position] role. Diligent and proactive, excelling in leadership and communication. Proven ability to manage teams and ensure smooth operations. Ready to make impactful contributions in [Desired Position] role. Seasoned professional with focus on retail floor management. Drives team performance and customer satisfaction through excellent leadership and communication skills. Excels in optimising store operations and enhancing shopping experience. Energetic individual with strong leadership qualities and keen ability to manage and motivate team. Demonstrates exceptional communication and problem-solving skills, ensuring smooth operations and positive work environment. Committed to driving high standards and enhancing customer satisfaction. Experienced Floor Supervisor with knack for team leadership and improving customer satisfaction. Led staff training initiatives that boosted service quality, resulting in noticeable customer feedback improvements. Known for maintaining high standards in store presentation and achieving operational targets. Hardworking student seeking to gain real-world retail skills. Eager to assist in daily store operations as part of learning process.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Floor supervisor

Hilton London Bridge
London, london
05.2022 - 09.2024
  • Improved team morale by implementing a positive feedback system.
  • Conducted training for better customer service results.
  • Managed stock control to reduce wastage and improve efficiency.
  • Ensured cleanliness, resulting in an improved health and safety record.
  • Coordinated staff shifts for optimal coverage during peak hours.
  • Maintained company standards with regular quality checks.
  • Handled customer complaints, leading to higher satisfaction levels.
  • Monitored floor activities, ensuring compliance with company policies and regulations.
  • Provided first-line support to staff members, resolving issues promptly.
  • Assisted in recruitment processes to build a reliable and competent workforce.
  • Maintained inventory levels, reducing instances of out-of-stock items significantly.
  • Collaborated with management on strategic planning for seasonal sales events.
  • Delegated tasks effectively, maximising employee skill utilisation.
  • Liaised between management and staff for better transparency and trust-building.

Floor supervisor

Taj Hotel
London, london
11.2018 - 04.2022
  • Improved team morale by implementing a positive feedback system.
  • Conducted training for better customer service results.
  • Managed stock control to reduce wastage and improve efficiency.
  • Ensured cleanliness, resulting in an improved health and safety record.
  • Coordinated staff shifts for optimal coverage during peak hours.
  • Maintained company standards with regular quality checks.
  • Handled customer complaints, leading to higher satisfaction levels.
  • Executed promotional strategies at store level, improving product visibility.
  • Liaised between management and staff for better transparency and trust-building.
  • Maintained high standard of customer service whilst handling multiple responsibilities simultaneously.
  • Consistently improved product knowledge of floor staff by conducting engaging menu classes and taste panels.

Floor supervisor

ISS Facility Services
London, City of London
12.2017 - 10.2018
  • Improved team morale by implementing a positive feedback system.
  • Conducted training for better customer service results.
  • Managed stock control to reduce wastage and improve efficiency.
  • Ensured cleanliness, resulting in an improved health and safety record.
  • Coordinated staff shifts for optimal coverage during peak hours.
  • Maintained company standards with regular quality checks.
  • Handled customer complaints, leading to higher satisfaction levels.
  • Supervised floor operations to ensure smooth workflow and minimal disruption.
  • Maintained inventory levels, reducing instances of out-of-stock items significantly.
  • Assisted in recruitment processes to build a reliable and competent workforce.
  • Collaborated with management on strategic planning for seasonal sales events.
  • Delegated tasks effectively, maximising employee skill utilisation.
  • Implemented new procedures, increasing operational efficiency.
  • Led team meetings for clearer communication and task delegation.
  • Fostered a collaborative environment, improving overall productivity.

Room attendant

ISS Facility Services
London, london
01.2015 - 11.2017
  • Maintained cleanliness of hotel rooms to improve guest satisfaction.
  • Ensured high standards of hygiene by regularly sanitising all areas.
  • Improved customer experience with attentively addressing their needs.
  • Provided detailed room service for the comfort of guests.
  • Enhanced ambience in guest rooms, creating a comfortable environment.
  • Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
  • Restocked amenities promptly, ensuring availability at all times.
  • Assisted with laundry operations to maintain fresh linen supply.
  • Checked mini-bars daily, restocking as required for seamless guest experience.
  • Used eco-friendly cleaning supplies consistently; promoted sustainable practices within the hotel.
  • Vacuumed carpets and dusted surfaces routinely, maintained overall tidiness in hotel premises.
  • Vacated rooms inspected thoroughly before releasing them back into inventory; prevented future complaints.
  • Delivered extra linen and toiletries to meet guest needs.

Education

A-Levels - Bachelor of Geology

College of Targoviste ( Targoviste) Romania
Targoviste
09.1996 - 05.2000

Skills

  • Staff supervision
  • Inventory management
  • Complaint resolution
  • Stock replenishment
  • Training and development
  • Time management efficiency

Timeline

Floor supervisor

Hilton London Bridge
05.2022 - 09.2024

Floor supervisor

Taj Hotel
11.2018 - 04.2022

Floor supervisor

ISS Facility Services
12.2017 - 10.2018

Room attendant

ISS Facility Services
01.2015 - 11.2017

A-Levels - Bachelor of Geology

College of Targoviste ( Targoviste) Romania
09.1996 - 05.2000
Cristina Florentina Radu