Cristina Alexandra Lupu
Crewe,United Kingdom
Summary
Personable and driven individual with strong communication skills and knack for problem-solving, demonstrating proficiency in handling transactions and providing exceptional customer service. Possesses ability to maintain composure in high-pressure situations while ensuring customer satisfaction. Dedicated to creating positive and welcoming environment, aiming to enhance customer experiences and streamline service processes.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
7
7
years of professional experience
Work History
Customer service cashier
Lidos crewe ltd
Crewe, Cheshire
12.2023 - 04.2024
- Operated cash register to facilitate smooth transactions.
- Restocked cashier supplies regularly, avoiding shortages during peak hours.
- Enhanced customer experience with a positive attitude and patience.
- Packaged customer purchases carefully, preventing any damage or spillage.
- Completed opening and closing procedures, ensuring store readiness.
- Issued receipts promptly after every transaction strengthening trust among customers.
- Ensured customer satisfaction by providing efficient and friendly service.
- Checked prices using barcode scanners for accurate billing.
- Managed queues effectively during busy periods, reducing wait times.
- Assisted customers with queries, improving overall store reputation.
- Processed card payments securely for customer peace of mind.
- Stocked shelves whilst maintaining store cleanliness and orderliness.
- Maintained clean work area to ensure safety and organisation.
- Handled cash transactions for both purchases and returns.
- Handled customer complaints professionally leading to resolution and retention.
- Counted change correctly and issued customer receipts.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
- Checked customer ID when selling age-restricted items, following store policy.
- Wrapped and bagged purchases for customers to easily carry items without damage.
- Scanned products at high tempo to quickly process customer transactions.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Increased customer retention by offering loyalty schemes at checkout.
Volunteer support worker
YMCA
Crewe, Cheshire
11.2019 - 02.2020
- Ensured confidentiality at all times when dealing with sensitive information about clients.
- Utilised effective communication techniques to understand user's feelings or concerns better.
- Improved user well-being by creating personalised care plans.
- Accompanied clients on outings to promote socialisation and community inclusion.
- Provided emotional support to service users, fostering a safe environment.
- Built strong relationships with service users, encouraging trust and communication.
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
- Assisted users with disabilities and special needs to maintain access for all participants.
- Promoted positivity and modeled strong social and life skills to support service user goals.
Cheese producer
Joseph Heler
Crewe , Cheshire
10.2017 - 04.2018
- Improved shelf life of products using advanced preservation techniques without compromising taste or texture integrity.
- Increased customer satisfaction through commitment towards producing top-notch artisanal cheeses.
- Promoted a safe working environment by adhering to health and safety regulations, reducing risk of accidents.
- Developed new cheese varieties, improving the range available for consumers.
- Maintained cleanliness throughout the facility, ensuring compliance with food safety standards.
- Ensured freshness of cheese products with proper storage and packaging techniques.
- Kept workstations, machinery and equipment clean and in sound working order.
- Followed all health and safety guidelines to reduce risks.
- Inspected finished products to verify quality prior to packaging.
Education
NVQ Level 3 - Make-up and beauty
Vita
Crewe09.2019
GCSEs -
High-school Teodor Diamant
Ploiesti 09.2012
Skills
- Transaction recording
- Item scanning
- Exceptional listening
- Bagging items
- Credit card transaction processing
- Product display maintenance
- Money counting
- Patience and composure
- Price scanning
- Credit card transactions
- Empathy and compassion
- Positive attitude
- Product bagging
- Initiative taking
- Customer Service
- Customer relations
- Multi-tasking
- Cleaning and sanitising
- Barcode scanning
Languages
English
Upper intermediate
B2
Romanian
Advanced
C1
Timeline
Customer service cashier
Lidos crewe ltd
12.2023 - 04.2024
Volunteer support worker
YMCA
11.2019 - 02.2020
Cheese producer
Joseph Heler
10.2017 - 04.2018
NVQ Level 3 - Make-up and beauty
Vita
GCSEs -
High-school Teodor Diamant
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