Cristina Raso
London
Summary
Front‑of‑house and visitor‑experience professional with extensive experience supporting museums, galleries and cultural institutions across London. Skilled in delivering warm, inclusive and informative interactions, managing high visitor flow, and maintaining a calm, professional presence in busy environments. Strong background in learning support, exhibition guidance, safeguarding collections, and operational coordination. Multilingual communicator with a passion for cultural heritage and public engagement.
Overview
7
7
years of professional experience
Work History
Volunteer Digitisation Technician
The Courtauld Institute of Art
London, UK
05.2019 - 05.2026
- Digitised historical assets from the Conway and Kersting collections for a major public inclusion project.
- Operated high-resolution Phase One camera systems and tethered workflows to meet preservation standards.
- Conducted real-time quality control to ensure accurate documentation of cultural heritage materials.
Tour Assistant (Volunteer)
Pitzhanger Manor & Gallery,
London, UK
09.2024 - 07.2025
- Delivered guided tours and supported visitor engagement across historic house, and gallery spaces.
- Provided clear interpretive information, ensuring visitors felt welcomed, informed, and supported.
- Assisted with gallery monitoring, safeguarding objects, and maintaining a safe, respectful environment.
- Supported front-of-house operations during events and busy periods.
Learning Assistant & Events coordinator
Museum of Brands
London, UK
09.2019 - 09.2021
- Delivered engaging tours and workshops for school groups, adults, and international visitors.
- Developed educational materials to support learning sessions, and enhance visitor understanding.
- Supported events and post-presentation networking, contributing to a positive visitor experience.
Visitor Experience Assistant
Somerset House
London, UK
04.2019 - 12.2020
- Provided high-quality front-of-house service, resolving enquiries and feedback with professionalism.
- Monitored galleries, supported queue and crowd management, and ensured accessibility compliance.
- Collaborated with the Visitor Experience team to maintain a safe and welcoming public environment.
Pre‑Opening Visitor Experience Reviewer
The Courtauld Gallery (Project)
London, UK
10.2019 - 03.2020
- Provided evaluative feedback on visitor flow, gallery layout and interpretive clarity ahead of reopening.
Gallery Steward and Front of House
Two Temple place
London, UK
01.2019 - 09.2019
- Welcomed visitors, provided exhibition information, and ensured safety during events.
- Supported shop operations, merchandising and sales.
- Assisted with event delivery and enhanced overall visitor satisfaction.
Education
Master of Arts - Journalism
Universitat Autonoma de Barcelona
Barcelona01-2015
Master of Business Administration - Marketing
ESERP Digital Business and Law School
Barcelona01-2011
Bachelor of Arts - Tourism
Universidad de Vic
Barcelona01-2010
Skills
- Visitor engagement & customer service
- Front‑of‑house operations
- Gallery monitoring & safety awareness
- Accessibility support
- Queue & crowd management
- Communication & conflict resolution
- Digital archiving & quality control
- Time management & teamwork
Languages
Spanish
First Language
Catalan
Advanced
C1
English
Proficient
C2
Hobbies and interests
- Museums & cultural heritage
- Creative writing & travel
- Wellness & cooking
ADDITIONAL EXPERIENCE
Ronin International & Business Advantage, London · 07/2024 – 01/2026
- Conducted B2B research and stakeholder interviews, improving engagement and data accuracy.
- Supported customer‑journey optimisation through cross‑team collaboration.
ByteDance, London · 05/2020 – 07/2024
- Ensured compliance with community and legal standards while supporting user safety.
- Produced analytical reports and contributed to operational improvements through data‑driven insights.
Timeline
Tour Assistant (Volunteer)
Pitzhanger Manor & Gallery,
09.2024 - 07.2025
Pre‑Opening Visitor Experience Reviewer
The Courtauld Gallery (Project)
10.2019 - 03.2020
Learning Assistant & Events coordinator
Museum of Brands
09.2019 - 09.2021
Volunteer Digitisation Technician
The Courtauld Institute of Art
05.2019 - 05.2026
Visitor Experience Assistant
Somerset House
04.2019 - 12.2020
Gallery Steward and Front of House
Two Temple place
01.2019 - 09.2019
Master of Arts - Journalism
Universitat Autonoma de Barcelona
Master of Business Administration - Marketing
ESERP Digital Business and Law School
Bachelor of Arts - Tourism
Universidad de Vic