Cristina Raduta
Liverpool
Summary
I am a reliable, friendly and hardworking team member who quickly learns and masters new concepts and skills. I am passionate about helping customers and creating satisfying experience. Working in hospitality since I was 15 taught me essential skills to ensure great interactions with both customers and colleagues. I am always enthusiastic to improve and eager to take on responsibilities.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Supervisor
Gran Caffe
Liverpool
2025.10 - Current
- Supervised 2 businesses in the same family company.
- Improved efficiency and productivity by acquiring new skills.
- Oversaw daily operations to achieve high productivity levels.
- Monitored and updated stock levels and inventory databases.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered high-quality results within budget and timeframe targets.
Barista
Gran Caffe
Liverpool
2024.06 - 2025.10
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Greeted and connected with every customer, recommending drinks and pastries.
- Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
- Maintained calm demeanour during high-volume periods and special events.
- Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
Bartender
Solasta Steakhouse
Huyton
2023.07 - 2024.07
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies and organised for easy access and quick service to customers.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Mixed cocktail ingredients using shakers, blenders and ice-crushers.
- Advised customers on available beverages and optimum choices for individual tastes.
Waitress
La Vita
Huyton
2021.07 - 2023.07
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
Education
A-Levels -
Carmel College
2021.10 - 2023.10
GCSEs -
Broadgreen International School
2018.09 - 2021.06
Skills
- Customer Service
- Teamwork and collaboration
- Multitasking efficiency
- Latte art
- Health and safety awareness
- Customer loyalty building
- Outstanding communication
- Cash register operation
- Responsibility acceptance
- Espresso machine operation
- New staff training
- Cash register use
- Up-selling
- Menu memorization
- Inventory monitoring
Languages
Romanian
Native language
English
Fluent
Italian
Advanced
References
References available upon request.
Timeline
Supervisor
Gran Caffe
2025.10 - Current
Barista
Gran Caffe
2024.06 - 2025.10
Bartender
Solasta Steakhouse
2023.07 - 2024.07
A-Levels -
Carmel College
2021.10 - 2023.10
Waitress
La Vita
2021.07 - 2023.07
GCSEs -
Broadgreen International School
2018.09 - 2021.06