Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristina Paget

Stoke-sub-Hamdon,Somerset

Summary

Proven leader with extensive experience in office management and team supervision, notably at Templar Transport Ltd. Excelled in streamlining operations, enhancing compliance, and boosting efficiency. Skilled in bookkeeping and policy development, coupled with exceptional organizational abilities. Achieved significant improvements in employee training and customer service, demonstrating a strong commitment to results and operational excellence.

Overview

20
20
years of professional experience

Work History

Office Manager

Templar Transport Ltd
04.2023 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Organized data into multiple spreadsheets to streamline data.
  • Communicated regularly with customers regarding account questions and issues.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Migrated data and documents to facilitate system updates.
  • Completed payroll functions to facilitate accurate and prompt staff payments.
  • Completed financial reports, providing insight into performance, operations, and cash flow.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Input financial data and produced reports using Quickbooks
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Developed audit policies, guiding administrative and technical functions.

Store Supervisor

CO-OP
03.2022 - 04.2023
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Answered questions about store policies and addressed customer concerns.
  • Answered product questions and assisted customers in selection and checkout.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Mentored new sales associates to contribute to store's positive culture.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Office Assistant

Pates And Pates Financial Solutions Ltd
05.2019 - 09.2020
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Compiled and analyzed data to produce reports.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Purchased and maintained office supplies.
  • Processed incoming and outgoing mail and packages according to established procedures.

Director

CDK Engineering Service Ltd
03.2007 - 04.2020
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Drafted and distributed reports to assist board members with critical business decisions.
  • Oversaw supply chain functions to verify inventory levels and budget adherence.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Used advanced software to prepare documents, reports, and presentations.

Shop Supervisor

Dulux
08.2004 - 08.2007
  • Checked incoming orders and organized new stock.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Developed new promotional campaigns to attract new customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.

Education

AAT Level 4 Diploma in Professional Accounting

Bournemouth Uni
Yeovil

AAT Level 3 Diploma in Professional Accounting

Bournemouth Uni
Yeovil

AAT Level 2 Diploma in Professional Accounting

Bournemouth Uni
Yeovil

Skills

  • Policy Development
  • Data Entry
  • Compliance Monitoring
  • Customer Service
  • Staff hiring
  • Bookkeeping
  • Team Supervision
  • Office Management
  • Employee Supervision
  • Staff Management
  • Administrative Support
  • Payroll Processing
  • Employee Training
  • Documentation and control
  • Training and coaching
  • Policy Implementation
  • Clear oral/written communication
  • Database Administration
  • Mail handling
  • Scheduling and calendar management
  • Payroll and budgeting
  • Office Administration
  • Staff Training
  • Business Administration
  • Regulatory Compliance
  • Organizational Skills
  • Excellent multi-tasking ability
  • Policy and procedure modification
  • Account Reconciliation

Timeline

Office Manager

Templar Transport Ltd
04.2023 - Current

Store Supervisor

CO-OP
03.2022 - 04.2023

Office Assistant

Pates And Pates Financial Solutions Ltd
05.2019 - 09.2020

Director

CDK Engineering Service Ltd
03.2007 - 04.2020

Shop Supervisor

Dulux
08.2004 - 08.2007

AAT Level 4 Diploma in Professional Accounting

Bournemouth Uni

AAT Level 3 Diploma in Professional Accounting

Bournemouth Uni

AAT Level 2 Diploma in Professional Accounting

Bournemouth Uni

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Cristina Paget