Summary
Overview
Work history
Education
Skills
REFERENCES
AWARDS
Timeline
Generic

Cristina Onisor

Chigwell,United Kingdom

Summary

Motivated professional with strong customer service expertise and a positive demeanor. Proficient in MS Word, Excel, Access, PowerPoint, and various hospitality software including Micros, Opera, Guestline, Rezlynx, and OpenTable. Demonstrates excellent interpersonal and communication skills, effective collaboration, and the ability to support individuals in need. Capable of thriving under pressure while consistently meeting deadlines.

Overview

11
11
years of professional experience
2023
2023
years of post-secondary education

Work history

Senior International Compliance Executive

QA Higher Education
London
2021.04 - Current
  • Oversee and ensure full compliance with international student recruitment regulations, including visa requirements, sponsor licence obligations, and institutional policies.
  • Monitor and interpret changes in immigration rules and regulatory frameworks, ensuring timely implementation across recruitment operations.
  • Lead compliance audits of international admissions processes, including Pre-CAS interviews, documentation checks, and CAS issuance procedures.
  • Develop, review, and maintain standard operating procedures to ensure consistent and compliant practices across global recruitment teams.
  • Provide guidance, training, and ongoing support to international teams on compliance requirements, interview standards, and documentation protocols.
  • Act as a key point of contact for compliance-related queries, offering expert advice to internal stakeholders and external partners.
  • Identify compliance risks and implement corrective actions to mitigate potential breaches and protect institutional licences.
  • Collaborate with recruitment, admissions, and partner institutions to ensure alignment between commercial objectives and regulatory requirements.
  • Analyse audit findings and performance data to drive continuous improvement in compliance standards and operational efficiency.
  • Manage escalations relating to credibility interviews, document verification, and high-risk applications.
  • Ensure accurate record-keeping, including interview recordings, applicant documentation, and audit trails, in line with regulatory expectations.
  • Support internal and external audits, including preparation of reports and evidence for regulatory bodies and partner institutions.
  • Promote a culture of accountability and compliance across teams, ensuring individuals understand and adhere to required standards.
  • Contribute to strategic planning by advising on compliance risks associated with new markets, partners, or recruitment initiatives.

Hotel Manager

The Megaro Hotel
London
2019.12 - 2026.04
  • Managing over 25 staff members and overseeing schedules to make sure all departments deliver an exceptional guest experience and achieve targets
  • Running the reception, including guest check-in/out
  • Setting room sales strategies and coordinating room sales accordingly
  • Ensure all financial reports are correct before night audit and submission to Accounts
  • Managing expenses and revenue in accordance with pre-agreed budget.
  • Duty Management of entire Hotel Operations, including Food & Beverage.
  • Working with security officers to promote a safe atmosphere for guests and staff
  • Public Relations
  • Customer Relations Management
  • Loyalty Program Management
  • Health and Safety law compliance - identifying risks and develop policies to reduce the risk ; making sure the Health and Safety folder is up to date and all the staff is trained as per the law requirements
  • Staff recruitment and enrolment- compliance with the immigration law (passport and visa checks), making sure all the enrolment documents are completed correctly and submitted to the Accounts Department
  • Staff training and developing- making sure all the staff is fully trained within the first 3 months, following up the training with appraisals and development plans
  • Providing customer service and accommodating clients who need extra assistance
  • Providing training on changes in services.
  • Scheduling and overseeing maintenance and repairs in individual rooms and common areas.
  • Working with inspectors to ensure facility meets all requirements
  • Ensuring all Guest Review platforms are functional and up to date
  • Ensuring that all extranet platforms are functional and up to date
  • Managing the Housekeeping Department, ensuring that service levels are maintained at agreed levels
  • Ensure swift and accurate two-way communications with all Guest Services departments, providing an exceptional level of service at all times

Hotel Manager/Assistant Hotel Manager

The California London
London
2018.02 - 2019.12
  • Managing 20 team members to make sure the team deliver an exceptional guest experience and achieve the agreed KPIs
  • Maintaining statistical and financial records Planning maintenance work, events and room bookings
  • Handling customer complaints and queries
  • Promoting and marketing the business
  • Ensuring compliance with health and safety legislation and licensing laws.
  • Creating weekly rota for Front of House Staff
  • Duty Management of entire Hotel Operations, including Food & Beverage
  • Staff recruitment and enrolment- compliance with the immigration law (passport and visa checks), making sure all the enrolment documents are completed correctly and submitted to the Accounts Department
  • Staff training and developing- making sure all the staff is fully trained within the first 3 months, following up the training with appraisals and development plans
  • Managing expenses and revenue in accordance with pre-agreed budget
  • Running the reception, including guest check-in/out
  • Setting room sales strategies and coordinating room sales accordingly
  • Ensure all financial reports are correct before night audit and submission to Accounts

Guest Relations Manager

Thistle City Barbican
Barbican
2017.07 - 2018.02
  • Actively organising, oversee and maintain high levels of service within all FOH areas
  • Handling guest complaints, authorise compensatory allowances within agreed limits
  • Assisting the FOH Manager on understanding, monitoring, responding and delegating Reviewpro
  • Handling problems and difficult situations on behalf of senior management if not on site
  • Assisting with the team training, induction to team members and students.
  • Resolving the queries sent by the travel agents
  • Following the TripAdvisor reviews and action when is necessary
  • Ensuring all the audit reports are done in a correctly as per the Control Self-Assessment procedures
  • Undertaking other duties such as duty manager
  • Dealing with fire system control while necessary

Front of House Team Leader/Duty Manager

Thistle City Barbican
Barbican
2017.01 - 2017.07
  • Training and developing the team
  • Dealing with complaints
  • Running the reception, including guest check-in/out.
  • Providing cover, when appropriate, for the team in cases of absence or unavailability
  • Developing and maintaining effective relationships with clients, colleagues, suppliers and other stakeholders
  • Monitoring performance of FOH team and provide feedback and advice on any areas which require improvement
  • Undertaking other duties as duty manager dealing with fire panel and health&safety procedures
  • Checking the invoices before to be sent to the Travel Agents (City Ledgers).
  • Balancing the safe-checking all cashiers and deal with any discrepancies.
  • Ensuring the team is working effectively and following procedures.

Front of House Team Member

Thistle City Barbican
Barbican
2015.07 - 2017.01
  • Conducting a friendly and efficient check in and check out
  • Ensuring any arrivals requests are communicated to the relevant person and carried out
  • Maintaining guest pro les in the Hotel Property Management System, ensuring information is up-to-date and accurate
  • Recognising the regular guests and personalise guest stay to build guest loyalty
  • Increasing the company revenue by promoting upgrades and sell hotel products and services
  • Making arrangements for early arrivals and room moves as required
  • Monitoring the Reception inbox and replies to emails from guests, colleagues and third-party suppliers
  • Handover at the start and at the end of shift with Housekeeping and other relevant departments
  • Completing general administrative tasks including, but not limited to; Advance purchase bookings; City Ledgers and Queries regarding City Ledgers; Checking rates and reservations; Checking backups for bookings; Room allocations; Running credit limit reports; VIP rooms and specific requests

Education

Bachelor of Arts - Global Business (Business Management)

University of Suffolk
Ipswich
2021.10 - 2025.07

Emotional Intelligence Course

PTP Training and Marketing

Train the Trainer development program

SPHG

Master - Banking Financial Management

Petru Maior University
Romania

Degree - Finance and Banking

Petru Maior University
Romania

Skills

  • Computer skills:
  • Advanced knowledge and application of the following software applications:
  • MS Word, MS Excel, MS Access and MS PowerPoint
  • Micros System, EPOS, Opera, Guestline - Rezlynx, Open Table
  • Sales Force, OAO
  • Interpersonal and communication skills:
  • Good awareness
  • Caring about other people
  • Collaborating and working well together with others
  • Comforting people when they need it
  • High level of self confidence
  • Always having a positive attitude
  • Exceptional Customer Service
  • Very motivated, always having a ‘can do’ attitude
  • Good listening
  • Ability to work under pressure and always achieving the deadlines

REFERENCES

Available on request.

AWARDS

Leader of the Quarter Award – August 2019, Leader of the Year Award- December 2019

Timeline

Bachelor of Arts - Global Business (Business Management)

University of Suffolk
2021.10 - 2025.07

Senior International Compliance Executive

QA Higher Education
2021.04 - Current

Hotel Manager

The Megaro Hotel
2019.12 - 2026.04

Hotel Manager/Assistant Hotel Manager

The California London
2018.02 - 2019.12

Guest Relations Manager

Thistle City Barbican
2017.07 - 2018.02

Front of House Team Leader/Duty Manager

Thistle City Barbican
2017.01 - 2017.07

Front of House Team Member

Thistle City Barbican
2015.07 - 2017.01

Train the Trainer development program

SPHG

Master - Banking Financial Management

Petru Maior University

Degree - Finance and Banking

Petru Maior University

Emotional Intelligence Course

PTP Training and Marketing
Cristina Onisor