Cristina Nicola

• Following Health and Safety and all other company procedures and policies.

• Ensuring the menus for customer for the food served.

• Providing good quality services for different lunches, but also for evening events and fine dining.

• Politeness and professionalism in serving customers.

• Maintaining hygiene, cleanliness and right food handling.

• Correct administration of the beverage and snack stock.

• Offering feedback and improvement ideas for the work environment, food and marketing ideas.

• Communicating directly with the Supervisor.

• Following Health and Safety and all other company procedures and policies
• Preparing and serving non-alcoholic beverages and food according to the unit's own recipe
• Recording the fridge and food temperatures from the deli bar according to the checklist using the CheckIt program
• Recording the food allergens from the deli bar in the CheckIt system
• Ensuring the menus for customer for the food served in the restaurant
• Politeness and professionalism in serving customers
• Maintaining hygiene, cleanliness and right food handling and labeling in the deli bar and restaurant
• Correct administration of the beverage and snack stock
• Sale, input invoices, cash-up and banking registrations
• I'm in charge for the FOH orders and back-up for Hospitality when the Manager is off
• Drawing up the daily sales list
• Carrying out the stock takings
• Responsible for all retail front of house staff
• High collaboration with the Manager and Headchef regarding the food wastage reduction
• Taking over managerial duties when manager is off site
• Offering feedback and improvement ideas for the work environment, food and marketing ideas
• Communicating directly with the General Manager

• Following and Implementing Health and Safety and all other company procedures and policies.

• Direct and motivated a number of 50 engineers, technicians and team-leaders and indirect manager for 400 line operates and another sub functions.

• Conducted frequent quality and compliance reviews of all production work.

• Assessed and trained personnel for promotion to cross-functional operations.

• Coordinated and controlled all production processes, ensuring products were delivered on time and within budget.

• Led regular meetings for following, identifying methods to continuous improvement of key performance indicators in order to be according to target.

• Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.

• Developed and maintained clear communication and rapport with plant personnel.

• Customer meetings to assure that the requirements are fulfill met.

• Motivation, evaluation and remuneration of employees according to the evaluation.

• Created and implemented cost controls and other expense reduction measures.

• Following the achievements of employees activities.

• Coordinated preventive maintenance on existing and new production equipment, including routine calibration.

• Organizing and assuring holiday according to the employees needs.

• Coordinated closely with quality control regarding products awaiting dispositions.

• Making documentation and business cases in accordance with the company's requirements.

• Communicated company philosophies and policies, demonstrated work routines and documented performance.

• Led professional development program's for assembly staff, increasing production efficiency by 20%.

• Implemented changes in working conditions, equipment and tools to improve workflow, efficiency and team member safety.

• Maintained thorough material inventories to consistently meet production schedules.

• Reduced expenses by 15%, aligning resources to minimize impacts on production or cost.

• Planned production operations while establishing priorities and sequences for manufacturing products.

• Set of new targets year by year according to IATF 16949 standard, customer requirements and company internal policy.

• Consistently exceeded production targets by 8 % month-on-month, according to LMPU target.

• Oversaw continuous improvement initiatives to drive gains in quality, flow and output.

• Coached employees in developing and achieving individual performance goals.

• High collaboration with the support function (HR, Payroll, H&S Responsible) in order to meet all the goals.

• Managed materials to keep up with production goals and meet customer demands.

• Supervised production schedules and production quality, ensuring timely delivery.

• Evaluated current production processes and made forward-thinking adjustments to improve output.

• Defined manufacturing performance standards and reviewed performance outcomes to set future targets.

• Improved efficiency and productivity by eliminating waste and production constraints.

• Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.

• Following Health and Safety and all other company procedures and policies.

• Coached staff in required knowledge and skills needed to maintain exceptional company quality standards.

• Investigated customer complaints to address areas of improvement, eliminate non-conformance and increase customer satisfaction.

• Defined corrective actions for non-conforming products and complaints for continued quality improvements.

• Investigated incidents of non-conformance using effective 5 why, 8D analysis techniques.

• Captured and analyzed PFMEA & Control Plan data, addressing adverse variation to standard through QMS Requirements.

• Expertly guided quality processes by employing outstanding working knowledge of Autoliv Textile Division.

• Collaborated with Manufacturing , Quality and Industrial Engineering teams to communicate and achieve desired quality standards and outputs.

• Created and issued Standard Operating Procedures for team of up to 800 employees.

• Owned quality and traceability standards through IATF 16949.

• Ensured conformity by performing complete dimensional verifications with Process Flow, Control Plan's, PFMEA's tools.

• Following Health and Safety and all other company procedures and policies.

• Direct manager for a team of colleagues up to 18 members.

• Recruitment and assuring trainings for employees to acquire skills.

• Daily teams meetings with the management team for following or to identify methods to improve key performance indicators in order to be according to target and to reduce Non Quality Cost.

• Recommended improvements to optimize precise manufacturing processes in this way reducing the internal claims with up to 50% and achieving the target of 0 CAT A/year.

• Implemented, streamlined and managed an effective QMS, identifying gaps and facilitating improvements that led to 30% compliance increase in initiatives audited.

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• Implemented „Line Running” audit programme that reduced traceability quality issues by 20%.

• Communicating directly with the Plant Quality Manager.

• Customers & Suppliers meetings to assure that the requirements are fulfils met.

• Oversaw all quality-related issues, driving problem-solving techniques and corrective actions to maintain high levels of customer satisfaction.

• Oversaw field projects implementing engineering designs and maintained strict compliance with specifications and applicable codes.

• Liaised with external auditing governing bodies to maintain and extend registration to ISO 16949 and lately IATF 16949 standards.

• Communicating with customer, managing and following, CAT A, internal and external claims using the Quality Method Tools: Fishbone-Isikawa, 5 why?, 8D, SPC, MSA, Pareto.

• Cost managing after stock control for CAT A, internal or external claims.

• Calculated values for structural engineering failures and determined how to safely handle affected zones.

• Creating documentation according to customers requirements and technical drawing: Control Plan, PFMEA, Standard Work Instructions, Product and process validation document, PPAP files.

• Implemented „Go & See & Fix PFMEA” in order to reduce the RPM and failures in the processes. Updating all the documents after the audit results and training provided to the employees after each action taken, in this way we reduced 30% from the failures for multiple projects and production lines.

• Trained over 50 employees on ISO 9001 and IATF 16949 standards, monitoring successes and failures to identify areas of improvement.

• Set of new targets year by year according to company and customer requirements.

• High collaboration with the support function (HR, Process Engineers, Maintenance Engineers, AMGLeader, Team Leaders to facilitate smooth transition from design and testing to full-scale manufacturing.