Cristina Knight
Hailsham,East Sussex
Summary
A skilled professional with expertise in customer service and communication, offering bilingual support in English and Japanese. Proficient in call handling, problem solving, and insurance claims assistance, complemented by strong data entry and documentation skills. Experienced in quality inspection using microscopes and machine operation, demonstrating teamwork and time management abilities. Adept at utilising Microsoft Office applications to enhance productivity. Committed to leveraging these competencies to drive success in future roles.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Representative
EXL Service Philippines Inc.
Pasay City, Philippines
12.2017 - 05.2026
- Assisted clients in navigating insurance claims.
- Clarified claim procedures, requirements, and coverage details.
- Communicated with customers on claim status and necessary documentation.
- Addressed customer concerns throughout claims process.
- Collaborated with adjusters and departments for efficient claim management.
Customer Service Representative
Tele Tech Philippines
Pasay City, Philippines
11.2016 - 10.2017
- Assisted customers with inquiries, concerns, and complaints through phone communication.
- Provided information regarding products, services, company policies, and procedures.
- Resolved customer issues while ensuring professionalism and customer satisfaction.
Bilingual Customer Service Agent
ISFnet Philippines Inc.
Taguig City, Philippines
10.2014 - 08.2016
- Assisted customers with product information and inquiries in a professional manner.
- Provided support in addressing customer concerns effectively.
- Facilitated communication between customers and company personnel.
Assistant Japanese Language Teacher
Technological University of the Philippines
Manila, Philippines
06.2013 - 04.2014
- Assisted lead teacher in preparing and delivering foreign language lessons.
- Supported students in developing speaking, reading, writing, and listening skills.
- Organised class activities to enhance language comprehension.
Inspector
Kaneyoshi Tech Toyota City Japan
Toyota City, Japan
12.2009 - 12.2012
- Executed inspections of products using a microscope to confirm adherence to quality standards.
- Recognised defects, damages, and irregularities in materials and finished products.
- Assisted in maintaining quality assurance processes to enhance product reliability.
Machine Operator
Amkor Technology Philippines
Muntinlupa City, Philippines
06.2000 - 12.2009
- Operated machinery to support efficient production processes.
- Monitored equipment to ensure quality output.
- Conducted routine inspections and basic troubleshooting to minimise downtime.
Education
Bachelor of Science - Computer Science
Divine Word College of Legazpi
Legazpi City Philippines 06.2014 - 03.2019
Skills
Customer service and communication
Bilingual support (English and Japanese)
Call handling and problem solving
Insurance claims assistance
Data entry and documentation
Quality inspection using microscope
Machine operation
Teamwork and time management
Microsoft office applications
Timeline
Customer Service Representative
EXL Service Philippines Inc.
12.2017 - 05.2026
Customer Service Representative
Tele Tech Philippines
11.2016 - 10.2017
Bilingual Customer Service Agent
ISFnet Philippines Inc.
10.2014 - 08.2016
Bachelor of Science - Computer Science
Divine Word College of Legazpi
06.2014 - 03.2019
Assistant Japanese Language Teacher
Technological University of the Philippines
06.2013 - 04.2014
Inspector
Kaneyoshi Tech Toyota City Japan
12.2009 - 12.2012
Machine Operator
Amkor Technology Philippines
06.2000 - 12.2009