CRISTINA ILIE
Isleworth
Summary
A highly organized and proactive office management professional with a strong background in coordinating teams and streamlining administrative processes. Focused on efficiency and results, I excel in managing schedules, travel arrangements, and operational tasks to ensure seamless workflow. My exceptional communication and interpersonal skills allow me to foster strong relationships with senior management and colleagues, creating a collaborative and productive work environment. Adaptable and detail-oriented, I thrive in fast-paced settings, taking a hands-on approach to problem-solving and team coordination to drive operational success.
Overview
16
16
years of professional experience
2012
2012
years of post-secondary education
Work History
Interim Office Manager
Imperial Brands Plc
London
12.2024 - Current
- Updated office policies to reflect changing business needs and regulations.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Processed invoices and purchase orders with high attention to detail.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
Operations coordinator
Imperial Brands PLC
London
04.2024 - 06.2025
- Supporting the executive assistants in London office with setting up agendas, travel itineraries, scheduling meetings, bookings and day to day requests.
- Liaised with other coordinators to streamline inter-departmental initiatives.
- Coordinated with HR for recruitment and onboarding new team members.
- Coordinated company events, boosting employee morale and engagement.
- Handled sensitive information with utmost confidentiality, upholding the company's integrity and trustworthiness at all times.
- Met budgetary goals by managing financial processes and verifying appropriate approvals.
- Juggled multiple priorities simultaneously whilst maintaining high-quality standards.
Receptionist
Imperial Brands PLC
London
02.2022 - 04.2024
- Meet and greet visitors, manage meeting room bookings, coordinate events, and organise catering.
- Manage office stock and inventory, process supplier invoices and payments.
- Built an excellent relationship with company’s leadership team as well as colleagues from numerous departments, knowing their preferences and ways of operating to create a welcoming work environment.
- As a member of the Pride Network and ERG I supported and helped bring campaigns to life in the office such as pride week and neurodiversity to promote an inclusive and diverse environment.
Guest Services Supervisor
Rapport Services
London
12.2018 - 09.2020
- Placed at Number Twenty, Mayfair, KPMG’s private members club offering meeting rooms, event spaces, lounges, restaurant, and bar.
- High profile clients and confidential meetings, ensuring procedure and protocol is followed and team is up to date.
- Supervised a team of 12 people across reception and floor hosts.
- Wellbeing ambassador.
Corporate receptionist
Portico
London
01.2018 - 12.2018
- Placed at UBS Investment Banking and Wealth Management Head Office.
- Covered reception on wealth management floor assisting high level clients and meetings run smoothly.
- Training champion in delivering knowledge of company’s values.
Front Office Supervisor
AC Hotel
Manchester
08.2017 - 12.2017
- Hotel with 142 Rooms. Supervised a team of 5 receptionists.
- Implement, train and track upselling.
- Respond to online reviews and feedback.
- Track performance scores and ensure team productivity and consistency.
Front Office Team Leader (maternity cover)
Millennium and Copthorne Hotel
Manchester
02.2016 - 07.2017
- Managing a team of six employees and reporting directly to the general manager to ensure an efficient running of the front office department and compliance with head office and legislation requirements.
- Carry on departmental risk assessments and upkeep of health and safety requirements and records.
- Performance management of staff to ensure high levels of engagement.
- Recruiting and training new employees and upkeep of training records.
- Revising and implementing procedures to facilitate an efficient work system.
- Investigate, respond, and resolve customer enquiries, unresolved issues, and customer complaints.
- Motivate and inspire employees in exceeding selling targets in room upselling and loyalty memberships.
- Schedule staff shifts.
- Duty manager shifts.
Front Office Supervisor
Millennium Baileys Hotel
London
02.2015 - 02.2016
- Supervised a team of five receptionists and report directly to the front of house manager to ensure team productivity is at optimum potential throughout a full step by step hotel refurbishment.
Receptionist
Millennium Baileys Hotel
London
10.2013 - 02.2015
- 4* Hotel with 212 rooms, part of a team of 5 receptionists.
Assistant Manager
Royal Click S . R . L
Bucharest
01.2011 - 12.2011
- High speed internet Provider Company involving working side by side with the owner to ensure a smooth running of the business.
Receptionist
Riviera Motel and Suites
Wisconsin Dells
01.2010 - 12.2010
Lifeguard
Kalahari Resort
Wisconsin Dells
01.2010 - 12.2010
Assistant Manager
Marconstruct
Bucharest
05.2009 - 10.2009
- Construction Company specialized in wood works where I completed my university internship working along one of the general managers as his assistant.
Education
NVQ Customer Service Level 3 -
Innol Center
Bachelor’s degree - Managerial Assistance
University of Bucharest
Advanced English Diploma - undefined
University of Bucharest, Faculty of Foreign Languages
Baccalaureate Degree - Math and Science
I.L.Caragiale Highschool
Cambridge Advanced English Certificate - undefined
Skills
Administrative support
undefinedLanguages
Romanian
Native
English
Fluent
Spanish
Intermediate
French
Beginner
Timeline
Interim Office Manager
Imperial Brands Plc
12.2024 - Current
Operations coordinator
Imperial Brands PLC
04.2024 - 06.2025
Receptionist
Imperial Brands PLC
02.2022 - 04.2024
Guest Services Supervisor
Rapport Services
12.2018 - 09.2020
Corporate receptionist
Portico
01.2018 - 12.2018
Front Office Supervisor
AC Hotel
08.2017 - 12.2017
Front Office Team Leader (maternity cover)
Millennium and Copthorne Hotel
02.2016 - 07.2017
Front Office Supervisor
Millennium Baileys Hotel
02.2015 - 02.2016
Receptionist
Millennium Baileys Hotel
10.2013 - 02.2015
Assistant Manager
Royal Click S . R . L
01.2011 - 12.2011
Receptionist
Riviera Motel and Suites
01.2010 - 12.2010
Lifeguard
Kalahari Resort
01.2010 - 12.2010
Assistant Manager
Marconstruct
05.2009 - 10.2009
Bachelor’s degree - Managerial Assistance
University of Bucharest
Advanced English Diploma - undefined
University of Bucharest, Faculty of Foreign Languages
Baccalaureate Degree - Math and Science
I.L.Caragiale Highschool
Cambridge Advanced English Certificate - undefined
NVQ Customer Service Level 3 -
Innol Center
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