Cristina Gutanu

Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security. Maintained clean, organised working areas to create positive, productive environments with minimal risk. Dealt with customer complaints and rectified product and service issues. Guided and coached staff to achieve individual growth and sales production targets. Built customer retention and satisfaction by delivering top-quality service.

Completed opening and closing checklists to create welcoming store environment.Prepared desserts and beverages according to recipe. Follow health, safety and sanitation guidlines for all products. Provide excellent service to guests.
Work with cash desk
Maintain cleanliness in space.

Great and escort customers to their tables.
Present menu and provide detailed information.
Prepared tables by setting up linens, silverware and glasses. Serve food and drink orders.
Carry dirty plates glasses and silverware to kitchen for cleaning.

Welcome and great guests with great courtesy.
Manage room reservations using a computerised reservations system. Prepare bills, handle and process checkouts, take payments.
Deal with complaints and problems.