Cristina Guerreiro

• Achieved service time and quality targets through effective planning and coordination.
• Resolved customer queries by providing clear, step-by-step solutions.
• Maintained clean and safe working environments to minimise accident risks.
• Collaborated with team members to attain target results and enhance performance.
• Engaged with customers to identify needs and deliver high-quality service.
• Demonstrated dedication to improving operations and achieving outstanding results.
• Built courteous and effective working relationships with colleagues and customers.
• Handled customer complaints calmly while escalating major issues when necessary.
• Managed over 50 customer calls per day

• Received and inspected incoming shipments, recording inventory transactions with RF scanners to maintain accurate records.
• Coordinated with suppliers to order stock, negotiating prices and delivery schedules.
• Resolved stock issues, locating desired merchandise with resourceful research and networking with other retail locations.
• Conducted inventory checks, identifying and reporting discrepancies to maintain accurate stock records.
• Facilitated returns and exchanges, adhering to store policies and customer preferences.
• Employed strategic sales and upselling techniques, providing in-depth product knowledge to increase sales.
• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
• Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.

Managed over 50 customer calls per day

• Used [Software] to process orders.
• Demonstrated awareness of liability issues and legal requirements by confirming legal drinking age and discontinuing service to intoxicated guests.
• Addressed diners concerns calmly and professionally, seeking positive resolution for optimised customer satisfaction.
• Oversaw daily cash-up procedures, ensuring accuracy in financial transactions.
• Led staff training sessions on customer service excellence and menu knowledge.
• Suggested menu items and related beverages matching guest preferences.
• Managed inventory of dining supplies, placing orders and monitoring stock levels to prevent shortages.
• Maintained first-class front-of-house service, enhancing customer experiences and establishment reputation.
• Completed shift beginning and end procedures, including POS set up and cash counting.
• Anticipated and addressed guests' service needs.

Managed over 1000 customer calls per day

• Welcomed guests and clients in friendly, positive manner.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
• Maintained clean and orderly reception area to impress and welcome visitors.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Responded to enquiries from clients, vendors and members of public.
• Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
• Used Microsoft Office to track information, update records and write correspondence.
• Managed over 50 customer calls per day