Cristina Damian

Executed thorough cleaning in kitchens, bathrooms, and bedrooms to fulfil service level agreements.

• Managed laundry and ironing tasks to maintain clothing appearance.
• Supported gardening activities to enhance outdoor aesthetics.
• Managed household procurement and budget, ensuring seamless inventory flow."
• Addressed special homeowner requests to meet individual preferences.
• Provided care for household pets during routine duties and owner absences.
• Took charge of household tasks during parents' absence to showcase reliability.
• Coordination contractors to improve service delivery and uphold quality standards.
• Managed and organization of high-end social events at home leading to successful gatherings.
• Handled emergency situations calmly and efficiently, minimising stress for household members.
• Kept open communication lines with employers, ensuring clarity on task expectations.
• Maintained high standard of cleanliness by performing daily cleaning tasks.

• Assisted with laundry responsibilities including washing, drying, and folding clothes.
• Maintained orderliness of wardrobes and organised clothing items effectively.
• Supported training efforts for new team members in housekeeping procedures.
• Handled administrative tasks such as managing bank statements and inventory of cutlery and crockery.
• Communicated with contractors and managed postal correspondence efficiently.
• Facilitated travel arrangements for both short and long durations.

• Overseen all front and back of the house restaurant operations
• Trained new employees and provide on going training for all staff.
• Operated computerised tills using correct prices and correct cash procedures, ensured all promotions and deals are correctly inputted into the till
• Implemented cost control measures, resulting in reduced over-expenditure on supplies.
• Established excellent rapport with customers via friendly and professional service.
• Improved dining experience through attentive listening to guest feedback.
• Increased team productivity with efficient work schedules and staff assignments.
• Maintained a welcoming atmosphere within the restaurant enhancing guests' overall dining experience.
• Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
• Organised catering services for private functions ensuring bespoke menu design.
• Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.

• Helped with occasional food shopping and assisted in cooking.
• Established un welcoming environment with thorough tidying and organisation.
• Prioritised tasks effectively as per employer's instructions.
• Conducted inventory checks for seamless supply management.
• Managed laundry services to ensure clean linens at all times.
• Demonstrated flexibility in working hours to meet varying needs of household.
• Maintained privacy and discretion when dealing with guests' personal belongings.
• Responded promptly to guest requests, fostering positive relationships.
• Coordinated with other staff members to deliver efficient service.
• Handled emergency situations calmly and efficiently, minimising stress for household members.
• Performed deep cleaning tasks for improved hygiene standards.
• Maintained high standard of cleanliness by performing daily cleaning tasks.

• Supported manager with staff scheduling and invoice processing.
• Ensured completion of checklists, requisitions, and shift opening/closing tasks.
• Arranged meeting rooms and coordinated bookings around 15+ rooms.
• Oversaw dining area during meal times, maintaining service standards in guest interactions.
• Maintained cleanliness of kitchen, including surfaces, walls, floors, and appliances.
• Upheld presentation standards by arranging food items attractively on serving trays and tables.
• Implemented hygiene protocols throughout daily duties ensuring safe food handling.
• Collaborated with other team members for smooth catering operations during events.
• Assisted in training new staff members, fostering supportive work environment.

Supported maintenance of tools through effective usage of equipment and devices.

• Assisted in analysing guest requirements and prepared plans to resolve customer care issues and ensure guest satisfaction.
• Monitored cleanliness and sanitation standards across all areas.
• Helped room service staff members operate efficiently and deliver optimal services to guests, around 40+orders per shift
• Oversaw phone calls to room service department to facilitate timely resolutions.
• Aided in systematic order-taking procedures from visitors, ensuring compliance with departmental regulations and standards.

Checked bar set-up maintenance programs and assessed buffet/reception tables and coffee break processes, contributing to hotel's aesthetic appeal.

• Assisted in inventory management for efficient stock control.
• Resolved customer complaints efficiently, fostering positive relations and repeat business.
• Prioritised tasks during peak hours to ensure smooth operations.

• Maintaining High cleaning standard of guest rooms during stays and after departures, averaging 14+ rooms daily, ensuring readiness for new arrivals
• Organize and stock housekeeping trolleys efficiently.
• Maintain confidentiality and adhere to security standards
• Observed utmost discretion whilst entering or working in occupied rooms, respecting guests' privacy.
• Reported any maintenance issues immediately, preventing further damage or discomfort.
• Collaborated closely with front desk staff for efficient room allocations.
• Delivered superior service by responding promptly to guest requests.
• Complied with hotel policies diligently, promoting professionalism at work place.
• Promoted clean environment with daily vacuuming of all rooms.
• Restocked essential supplies timely to avoid guest inconvenience.