Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Cristina Cojocaru

Cristina Cojocaru

London ,East

Summary

Reliable and committed to maintaining pristine living spaces, with strong organisational skills and keen eye for detail. Proven ability to manage time well and communicate effectively with clients, ensuring homes are clean and welcoming. Strives to create serene environments that enhance daily living experiences.

Overview

8
8
years of professional experience

Work history

Private house cleaner

Housekeep
London
12.2023 - 01.2025
  • Laundered clothes and linens, ensuring were ready for use when needed.
  • Handled delicate items with care during cleaning processes, avoiding damages.
  • Articulated any noticeable repairs or replacements required whilst carrying out duties.
  • Worked flexibly around client's schedules to avoid disruption of daily routines.
  • Used non-toxic cleaning solutions to maintain safe environment for residents.
  • Carried out deep cleaning tasks periodically to maintain high hygiene standards within household.
  • Removed stains from various surfaces, enhancing overall cleanliness of property.
  • Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
  • Proactively identified changing housekeeping needs to provide reliable and attentive service.
  • Interacted positively and professionally with residents, maintaining excellent service standards.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
  • Delivered faultless cleanliness standards and exceptional guest care.
  • Instructed and supervised housekeeping staff to carry out daily tasks.
  • Communicated with other staff to determine best use of resources and guest care.

Supervisor

Mr Pretzels LTD
London , East
04.2019 - 09.2021
  • Organised team resources, resulted in improved project timelines.
  • Fostered positive work culture to boost employee morale.
  • Ensured smooth operations with regular maintenance checks.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Managed daily operations to increase productivity .
  • Led team meetings, ensured clear communication amongst all members.
  • Encouraged open dialogue amongst team members, promoted inclusive work environment.
  • Supervised activities of workers and enforced safety regulations.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Directed work of labourers and specialist team members to produce quality results.

Housekeeping supervisor

The May Fair , A Radisson Collection Hotel
London
04.2018 - 10.2018
  • Promoted adherence to health and safety regulations for employees' well-being.
  • Demonstrated excellent attention to detail in all tasks, ensuring the highest standards were met at all times.
  • Streamlined inventory management to minimise waste and reduce costs.
  • Ensured smooth operations by promptly addressing housekeeping issues.
  • Implemented eco-friendly cleaning practices contributing towards sustainability efforts of the establishment.
  • Trained staff, improving service quality and consistency.
  • Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
  • Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
  • Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
  • Supervised daily housekeeping operations, ensuring optimal performance of staff members.
  • Conducted regular inspections of rooms and public areas with keen attention to detail.
  • Organised training sessions for new recruits which led to faster onboarding process.
  • Enhanced team productivity with effective scheduling and task assignment.
  • Resolved guest complaints swiftly to maintain good customer relations and reputation.
  • Maintained high standards of hygiene for guest satisfaction.
  • Fostered a positive working environment by promoting teamwork amongst housekeeping staff.
  • Managed linen inventory efficiently to ensure constant availability for guests' needs.
  • Improved overall cleanliness by implementing new cleaning protocols.
  • Inspected rooms to confirm quality and attention to detail met brand standards.
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
  • Audited rooms after cleaning to check cleanliness standards.
  • Managed team schedule to deliver cleaning consistent with check-in and departure times.
  • Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
  • Responded quickly to customer requests for linen, towel and toiletry replacements.
  • Maintained faultless cleanliness standards to exceed guest expectations and encouratge repeat visits.
  • Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
  • Prepared rotas to create stable team coverage and meet hotel guest needs.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
  • Updated training programmes to enhance employee performance.
  • Replenished guest mini bars and fridges and recorded items consumed for billing.
  • Laundered items within set timeframes to meet hotel demands.
  • Trained staff in proper cleaning, sanitisation and infection control.
  • Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.

Hotel room attendant

The May Fair , A Radisson Collection Hotel
London
04.2017 - 10.2017
  • Maintained exceptional cleanliness in guest rooms by diligently performing daily cleaning tasks.
  • Utilised proper chemicals and supplies for cleaning tasks, adhering strictly to safety regulations.
  • Achieved high customer satisfaction with meticulous attention to detail during room preparation.
  • Cultivated welcoming atmosphere by preparing rooms prior to guest arrival meticulously.
  • Provided swift response to emergency situations demonstrating calmness and professionalism under pressure.
  • Adhered strictly to lost-and-found procedures, contributing towards operational integrity of establishment.
  • Demonstrated excellent communication skills whilst liaising with other hotel departments to fulfil guest requirements.
  • Assisted in improvement of housekeeping processes for better efficiency.
  • Managed inventory of room supplies effectively, minimising waste and unnecessary expenditure.
  • Ensured comfort of hotel guests by providing efficient room service delivery.
  • Promoted hygienic environment through thorough cleaning of bathrooms, changing linens, and vacuuming floors regularly.
  • Reported maintenance issues promptly facilitating quick repairs and minimal inconvenience for guests.
  • Participated proactively in training sessions to improve professional skills continuously.
  • Reported maintenance issues for prompt resolution.
  • Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
  • Secured guest rooms after performing housekeeping services.
  • Trained new room attendants on company policies and cleaning procedures.
  • Delivered extra linen and toiletries to meet guest needs.
  • Stocked trollies to maintain stable cleaning supplies.
  • Vacuumed and dusted reception areas and walkways.
  • Prioritised tasks efficiently handling multiple assignments simultaneously without compromising quality.

Education

Diploma of Higher Education - Business and Tourism Management

Canterbury Christ Church University
London
06.2023

ESOL Skills for Life (English course) - Writing,Reading,Listening

Whitechapel College
London
08.2018

Diploma of Higher Education - Public Administration

Academy of Economic Studies of Moldova
Chisinau
09.2016

Skills

  • Respectful communication
  • Discretion with confidentiality
  • Adaptable to different environments
  • Professionalism
  • Punctuality
  • Organised and efficient
  • Hardworking
  • English language fluency

Languages

Romanian
Native
English
Advanced
C1
Russian
Advanced
C1

Timeline

Private house cleaner

Housekeep
12.2023 - 01.2025

Supervisor

Mr Pretzels LTD
04.2019 - 09.2021

Housekeeping supervisor

The May Fair , A Radisson Collection Hotel
04.2018 - 10.2018

Hotel room attendant

The May Fair , A Radisson Collection Hotel
04.2017 - 10.2017

Diploma of Higher Education - Business and Tourism Management

Canterbury Christ Church University

ESOL Skills for Life (English course) - Writing,Reading,Listening

Whitechapel College

Diploma of Higher Education - Public Administration

Academy of Economic Studies of Moldova

Similar Profiles

Create profile
Cristina Cojocaru