Cristina Andrei
Summary
Enthusiastic and adaptable professional with a strong commitment to continuous learning and effective communication. Proven ability to collaborate within teams and work independently, ensuring tasks are completed accurately and efficiently. Detail-oriented with a focus on creating positive and welcoming environments. Trustworthy and persistent in achieving goals and meeting deadlines.
Overview
12
12
years of professional experience
Work History
Administrative office recruiting personnel
AKS Limited
01.2023 - 11.2025
- Coordinated with hiring managers to manage comprehensive recruitment processes.
- Executed diversity and inclusion initiatives aimed at improving team dynamics.
- Managed complaints with calm, clear communication and problem-solving.
- Built and maintained courteous and effective working relationships.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Engaged with customers to better understand needs and deliver excellent service.
Student Advisor
Smart Education Pro
02.2022 - 01.2023
- Facilitated academic advising and designed programs enhancing student success.
Team Leader/Assistant Manager
Admiral Casino
London
05.2015 - 12.2021
- Delivered exceptional customer service aligning with company standards.
- Achieved financial targets while managing budgets effectively.
- Trained and developed colleagues to meet company requirements.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Resolved complex customer enquiries, disputes and complaints.
- Assisted with team recruitment, interviewing and onboarding.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Led a team of 15, fostering a collaborative environment to boost productivity and morale.
Concierge
Metro Central Height
London
05.2014 - 04.2015
- Provided information about the building and local area by assisting guests with inquiries.
- Handled guest requests, including coordinating reservations and planning special events.
- Worked with team members to achieve seamless operations, ensuring customer satisfaction.
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
- Prepared daily activity reports, highlighting concierge interactions, guest feedback, and operational challenges for management review.
- Managed booking inquiries and reservations via telephone, email, and in-person interactions, maintaining high service standards.
- Organised transport arrangements including taxi bookings, limousine hires, and shuttle services, ensuring timely and efficient travel for guests.
Education
Diploma in Education and Training -
Global Banking School University
London, ENG01.2022
Business and Tourism Management -
Anglia Ruskin University
London, ENG01.2020
High school - Social Science
Pedagogical
Romania01.2003
Problem-solving at work -
Reed Agency
London, ENGCertificate of Completion - Health & Safety
Skills
- Strong communication skills (verbal, written, and interpersonal)
- Excellent problem-solving and critical-thinking abilities
- Strong organizational and time management skills
- Proficient in MS Office, Word, Excel, PowerPoint
- Data analysis and interpretation
Personal Qualities
- Clear and consistent communication
- Highly organised
- Ability to manage and motivate staff
- Involve in recruiting and training and development of staff
- Ability to manage budgets and achieve financial targets
Languages
English
Proficient
C2
Romanian
Proficient
C2
Timeline
Administrative office recruiting personnel
AKS Limited
01.2023 - 11.2025
Student Advisor
Smart Education Pro
02.2022 - 01.2023
Team Leader/Assistant Manager
Admiral Casino
05.2015 - 12.2021
Concierge
Metro Central Height
05.2014 - 04.2015
Diploma in Education and Training -
Global Banking School University
Business and Tourism Management -
Anglia Ruskin University
High school - Social Science
Pedagogical
Problem-solving at work -
Reed Agency