Cristiana Cozma
London,UK
Summary
With a diverse background and extensive experience in various customer-focused roles, this professional has worked as a receptionist in a medical clinic managing over 20 doctors, showcasing exceptional organizational and communication skills in a dynamic environment. Additionally, served as a deputy manager for a prominent hair transplant clinic, honing leadership abilities and gaining valuable experience in healthcare administration. This complements a history of excelling in retail roles at Ralph Lauren, Mango, and Zara, along with earlier customer service and hospitality positions, demonstrating adaptability and strong interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administration receptionist
The Medical Chambers Kensington
London
06.2024 - Current
- Handled telephone calls with professionalism, assisting callers efficiently and courteously.
- Managed over 50 customer calls per day.
- Wrote professional emails for internal and external business communication.
- Managed patient appointments and coordinated with doctors to ensure timely and efficient consultations.
- Acted as point of contact between patients and medical staff, addressing patient inquiries and concerns promptly.
- Maintained accurate and up-to-date patient records, ensuring seamless communication between the clinic team and patients.
- Scheduled follow-up appointments and tests in coordination with doctors, ensuring continuity of care for patients.
- Facilitated smooth communication between doctors, patients, and support staff to optimize patient experience.
- Processed and tracked medical referrals, ensuring accurate and timely documentation for all patients.
- Handled sensitive patient information with confidentiality and in compliance with medical privacy regulations.
Deputy manager
Kensington Hair Clinic
London
02.2022 - 06.2024
- Handled sensitive situations tactfully, easing patient anxiety prior to surgery.
- Prepared patients for surgery by explaining procedures and answering queries.
- Organised team workflow, working within agreed budgets and schedules.
- Mediated between medical team and patients with effective communication skills.
- Adapted quickly to changing scenarios, maintaining service quality.
- Increased sales by 10%
Receptionist
Grosvenor Casinos
London
10.2021 - 02.2022
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Upheld confidentiality with sensitive information handling procedures.
- Completed duties to deliver on targets with accuracy and efficiency.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled complaints and reported incidents to management.
- Increased number of registration
CASHIER
RALPH LAUREN
11.2019 - 04.2021
- Opening the tills
- Cashing up at the end of the day
- Maintaining tidy the cash desk area/ replenishment
- Processing sales/exchanges/refunds
CASHIER
MANGO
10.2019 - 11.2019
- Opening the tills
- Cashing up at the end of the day
- Fitting room control
- Maintaining tidy the cash desk area
- Online inventory
- Processing sales/exchanges/refunds
CASHIER
ZARA
10.2018 - 10.2019
- Opening the tills
- Cashing up at the end of the day
- Fitting room control
- Maintaining tidy the cash desk area
- Online inventory
- Processing exchanges/refunds
SALE ASSISTANT
JD SPORT
04.2018 - 02.2019
- Stockroom duties
- Fitting room control
CUSTOMER SERVICE/ PROCESSING ORDERS
Online Bralette
10.2017 - 03.2018
- Company Overview: Suceava (Romania)
- Calling the customers to confirm the orders, shipping and payment details
- Suceava (Romania)
WAITRESS/ BARISTA
Industrial Pizza Pub
01.2017 - 03.2018
- Company Overview: Suceava (Romania)
- Taking orders and delivering food and beverages to the customers
- Greeting and escorting customers to their tables
- Presenting menu and providing detailed information when asked
- Preparing tables by setting up linens, silverware and glasses
- Informing customers about the day's specials
- Offering menu recommendations upon request
- Taking accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Checking customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicating order details to the Kitchen Staff
- Serving food and drink orders
- Carrying dirty plates, glasses and silverware to kitchen for cleaning
- Suceava (Romania)
HOUSEKEEPER
01.2014 - 09.2014
- Cleaning the residents rooms and bathrooms
- Replacing dirty linen with clean items
- Replacing laundry bags
- Replacing dirty towels
Education
Bachelors Degree - Computing Systems Engineer and Robotics
London Metropolitan University
City of London 10.2020 -
Skills
- Excellent problem solving abilities
- Organizational skills
- Excellent problem solving abilities
- Good communication skills
- Team collaboration
- Managerial skills
- Mentoring skills
- Content creation
- Attention to details
- Multitasking
- Confidentiality and Compliance
- Payment processing
- Excel proficient
Certification
Digital marketing by General Assembly
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Administration receptionist
The Medical Chambers Kensington
06.2024 - Current
Deputy manager
Kensington Hair Clinic
02.2022 - 06.2024
Receptionist
Grosvenor Casinos
10.2021 - 02.2022
Bachelors Degree - Computing Systems Engineer and Robotics
London Metropolitan University
10.2020 -
CASHIER
RALPH LAUREN
11.2019 - 04.2021
CASHIER
MANGO
10.2019 - 11.2019
CASHIER
ZARA
10.2018 - 10.2019
SALE ASSISTANT
JD SPORT
04.2018 - 02.2019
CUSTOMER SERVICE/ PROCESSING ORDERS
Online Bralette
10.2017 - 03.2018
WAITRESS/ BARISTA
Industrial Pizza Pub
01.2017 - 03.2018
HOUSEKEEPER
01.2014 - 09.2014
Similar Profiles
Tinotenda Gladys DiwahTinotenda Gladys Diwah
Nursing Assistant at The Royal Southern Medical ChambersNursing Assistant at The Royal Southern Medical Chambers
Gabriella WardGabriella Ward
Front Desk Medical Receptionist at Kensington Park Medical PracticeFront Desk Medical Receptionist at Kensington Park Medical Practice
Sofia JoboySofia Joboy
Room Attendant at Thistle Kensington GardensRoom Attendant at Thistle Kensington Gardens