Summary
Overview
Work history
Education
Skills
Languages
Additional Details
Timeline
Generic

Cristian Galeano Henao

Bristol,United Kingdom

Summary

Passionate about travel, cultural exchange, and meeting people from around the world.
Strong desire to embrace new challenges and grow within the cruise industry.
Comfortable working long hours in dynamic environments.
Reliable, punctual, and highly motivated.
Physically fit and accustomed to demanding roles.
Excellent team player with a service-oriented mindset.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

Delivery driver

DX
Bristol, United Kingdom
2025.01 - Current

Deliver parcels across diverse routes while maintaining exceptional customer service standards.
Demonstrate reliability, professionalism, and strong organizational skills under time pressure.
Handle customer enquiries and resolve delivery issues calmly and efficiently.
Maintain accurate tracking records and ensure safe vehicle operation.

Travel Agent (Internship)

Viajes el Corte Ingles
Madrid, Spain
2024.03 - 2024.09

Assisted customers with travel enquiries and itinerary support.
Maintained regular contact with suppliers and partners to coordinate services.
Supported database management, updating supplier and client records.
Assisted in event logistics and group travel coordination (MICE).
Helped prepare documentation, quotations, and operational reports.
Provided administrative support to the commercial team.

Delivery driver

Amazon
Bristol, United Kingdom
2022.02 - 2023.12

Provided efficient and friendly delivery service in high-volume environments.
Maintained a positive and professional attitude with customers at all times.
Demonstrated strong time management and route planning skills to meet strict KPIs.
Worked independently while consistently meeting performance targets.
Resolved delivery challenges proactively and communicated effectively with dispatch teams.

Education

Higher National Diploma - Travel Agencies & Event Management

Universae
Madrid
2022.09 - 2024.02

NVQ Level 2 - Administrative Management

Salesianos El Pilar
Madrid
2017.09 - 2019.02

Skills

Outstanding Customer Service & Guest Interaction

Strong Communication & Interpersonal Skills

Multicultural Awareness & Adaptability

Teamwork and Collaboration

Problem Solving Under Pressure

Conflict Resolution

Attention to Detail

Logistics & Operational Awareness

Database Management & Administrative Support

Digital Literacy (MS Office, CRM systems, basic design tools)

Positive Attitude & Professional Conduct

Flexibility with Changing Environments

High Energy and Resilience

Languages

Spanish
Native
English
Advanced

Additional Details

Valid passport and willingness to travel extensively.
Flexible with contracts and rotational schedules.
I´m applying for any  position where I can contribute positively to guest experience and team success
Available to relocate internationally and fully committed to building a career at sea.

Timeline

Delivery driver

DX
2025.01 - Current

Travel Agent (Internship)

Viajes el Corte Ingles
2024.03 - 2024.09

Higher National Diploma - Travel Agencies & Event Management

Universae
2022.09 - 2024.02

Delivery driver

Amazon
2022.02 - 2023.12

NVQ Level 2 - Administrative Management

Salesianos El Pilar
2017.09 - 2019.02
Cristian Galeano Henao