Cristian-Bogdan Niculae
Liverpool
Summary
Experienced hospitality professional with over 5 years of leadership experience in fast-paced restaurant environments, progressing from Supervisor to Assistant Manager and Supervisor roles within recognised hospitality brands. Skilled in team leadership, customer service excellence, staff training, shift management, and driving operational performance. Proven ability to lead teams under pressure, maintain high service standards, resolve customer issues effectively, and contribute to revenue growth through strong customer engagement and upselling. Seeking a Hospitality Manager or Supervisor role where I can continue developing teams and delivering exceptional guest experiences.
Overview
6
6
years of professional experience
Work history
Supervisor
Côte Restaurants
London
2023.03 - 2026.03
- Supervised daily restaurant operations in a high-volume environment serving 200+ customers per shift.
- Led and motivated front-of-house staff to maintain exceptional customer service standards.
- Assisted management with staff scheduling, shift coordination, and operational support.
- Trained new team members on service standards, customer engagement, and upselling techniques.
- Resolved customer complaints professionally, ensuring positive guest experiences and repeat business.
- Supported revenue growth by promoting menu items and increasing average spend per table.
- Maintained compliance with company procedures, hygiene, and health & safety standards.
Team Leader
Côte Restaurants
London
2022.02 - 2023.03
- Supported management in overseeing daily operations and ensuring smooth service delivery.
- Motivated team members to achieve service and performance targets.
- Assisted in training and coaching staff to improve customer satisfaction and efficiency.
- Maintained strong communication between front-of-house and kitchen teams.
- Helped create a positive working environment that improved staff morale and teamwork.
Assistant Manager
Zizzi Restaurants
London
2021.02 - 2022.02
- Assisted in managing restaurant operations, staff supervision, and customer service delivery.
- Handled escalated customer concerns and ensured quick, professional resolutions.
- Supported recruitment, onboarding, and training of new employees.
- Contributed to improved operational performance and customer satisfaction.
- Assisted with stock control, team coordination, and shift management.
Supervisor
Zizzi Restaurants
London
2020.08 - 2021.02
- Supervised front-of-house operations during busy service periods.
- Supported staff performance and ensured high hospitality standards were maintained.
- Assisted management with daily operational tasks and customer service support.
- Built strong relationships with guests, contributing to positive dining experiences.
Education
BA (Hons) - Business and Management
London Metropolitan University
City of LondonSkills
- Hospitality Operations Management
- Team Leadership & Staff Supervision
- Customer Service Excellence
- Shift & Floor Management
- Staff Training & Development
- Complaint Resolution
- Upselling & Revenue Growth
- Health & Safety Compliance
- Team Motivation & Performance
- Communication & Relationship Building
- Problem Solving Under Pressure
- Fast-Paced Environment Management
Languages
English – Fluent
Romanian – Native
French – Conversational
Timeline
Supervisor
Côte Restaurants
2023.03 - 2026.03
Team Leader
Côte Restaurants
2022.02 - 2023.03
Assistant Manager
Zizzi Restaurants
2021.02 - 2022.02
Supervisor
Zizzi Restaurants
2020.08 - 2021.02
BA (Hons) - Business and Management
London Metropolitan University