Cristi Ungureanu
Coffee Manager
Swanscombe
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Coffee Shop Manager
Compass group uk&Ireland
London, ENG
02.2017 - Current
- Taught staff how to avoid conflicts by anticipating customer needs.
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Oversaw daily coffee shop operations according to company policies.
- Recruited, hired and trained baristas to handle workload with quality service.
- Administered payroll and maintained employee records.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
F&B Supervisor
De Vere
London, ENG
04.2016 - 01.2017
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Set and oversaw weekly and special event menu plans.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated schedules and timelines for events.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Performed event coordination for larger parties and gatherings.
- Inspected event facilities to confirm conformance to customer requirements.
Education
Bachelor of Science - Bussines Management
Anglia Ruskin University
London, ENG 01.2020 - 01.2023
Skills
First Aid/CPR
Teamwork and Collaboration
Multitasking Abilities
POS Systems and Cash Handling
Customer Service Excellence
Timeline
Bachelor of Science - Bussines Management
Anglia Ruskin University
01.2020 - 01.2023
Coffee Shop Manager
Compass group uk&Ireland
02.2017 - Current
F&B Supervisor
De Vere
04.2016 - 01.2017