Cristi Palmer

• Furling buses make sure are cleaned and ready for following day

Coordinated transportation of buses to Southampton garage for repair and furling &washing

Organise delivery time schedule managing new car delivery to compounds identify any damage to the new arrivals making record of the damage when car was going to auction and make sure v5 and car documentation was for the correct vehicle. sometimes organise swap vehicle with other branches allocation keys to fobs and place them in correct safe slot.

• Provided professional customer service, addressing passenger inquiries with courtesy and respect.
• Followed all national and local driving laws and regulations to ensure compliance and safety.
• Helped customers load and unload heavy luggage into buses.
• Logged driving hours, mileage, and fuel usage accurately for operational efficiency and compliance.
• Planned most efficient routes according to group destination and traffic reports.
• Assisted in training new drivers on company policies, route knowledge, and customer service excellence.

• driving coaches from poole to London Oxford Birmingham swindon cheltenham London airports
• Engaged in continuous professional development sessions to enhance driving and customer service skills.
• Coordinated with tour guides to facilitate informative and enjoyable sightseeing experiences for tourists.
• Fostered a positive team environment, working collaboratively with colleagues to improve service quality.
• Provided professional customer service, addressing passenger inquiries with courtesy and respect.
• Implemented eco-driving techniques to minimise fuel consumption and reduce environmental impact.
• Adapted quickly to changing weather conditions and road situations to ensure passenger safety.
• Logged driving hours, mileage, and fuel usage accurately for operational efficiency and compliance.
• Maintained excellent customer satisfaction by arriving and departing at bus stops on schedule.

transporting passenger from town to their destinations collecting fare payments direct passengers to the right service

• Provided information to passengers, including route, schedule and fare information.
• Proactively assisted disabled passengers in boarding and exiting bus.
• Maintained timely adherence to schedules and safety protocols.

• Company Overview: Security company executing security contracts for clients
• Worked for a Security Company (Security Nation.co.uk) in Southampton, executing security contracts for their clients
• Using my SIA security course qualification, I was working as a security doorman on many concerts at the Webley Stadium, Twickenham and also providing security around passenger area when cruise liners docked in Southampton or Shopping Malls during the night
• Security company executing security contracts for clients
• Resolved conflicts and managed disturbances within the premises diplomatically.

• Company Overview: 4 star hotel and spa in Salisbury, Wilts
• Working at the 4 star Milford Hall Hotel and Spa in Salisbury, Wilts on night security, general assistant, hospitality assistant also work as a waiter in the restaurant when required
• 4 star hotel and spa in Salisbury, Wilts
• Helped less experienced staff manage daily assignments.

• Worked as a waiter for the Chapter House restaurant and bar in Salisbury Wilts
• At same time during weekends attended the SIA Doorman course

• I was responsible for co-ordinating technical courses at ATC-Innovation Ltd, Salisbury, Wilts for up to 20 people each course
• Tasked with printing all course material, organising accommodation for participants, airport pick-up, being a tour guide for participants, hospitality during the course