Hi, I’m
CRISPEN KUPAZA
ambulance care assistant
Cippenham,Slough
Summary
- Experience in delivering great customer service,
- Strong teamwork ethos, communication and interpersonal skills
- Confidence to deal with difficult situations in a friendly and professional manner
- Ability to work under pressure and multi-task to a high standard in a busy operation, demonstrating our Vision and Values.
- Competent Security Officer with several years of experience in delivering 1st class service.
- Able to remain on high alert at all times and maintain excellent coverage of densely populated events.
- Quick and agile individual with strong critical thinking capabilities.
- Safety-conscious security team member with excellent communication skills and eye for detail.
- Physically dexterous monitors premises using advanced security cameras. Successful at professionally handling and resolving conflicts.
Overview
21
years of professional experience
3
years of post-secondary education
Work history
ION AMBULANCES UKSlough, Slough
AMBULANCE CARE ASSISTANT
06.2023 - Current
Job overview
- Protected, promoted and safeguarded welfare for children and vulnerable adults.
- Drove different ambulance vehicles while legally complying with the driving policy.
- Identified problems with meeting appointment times and provided alternative plans.
- Collected and delivered service users to the correct locations within the agreed timetable.
- Attended training to update knowledge in clinical skills and procedures.
- Completed and submitted patient, vehicle and equipment documentation within required timeframes.
- Provided emergency first aid to patients following current EDMS guidelines.
- Reported vehicle and equipment incidents, accidents and near misses within agreed timescales.
- Monitored vehicle supplies for quantities and use by dates and restocked as required.
- Worked with multidisciplinary teams at large events and contracted work venues.
- Performed daily visual inspection of ambulances for defects and damage.
- Cleaned vehicle daily to comply with Infection Prevention and Control procedures.
- Utilised mobility aids to prevent further damage to patients involved in accidents.
- Adhered to health and safety legislation while on duty.
Falck ambulances UKWembley, Brent
Ambulance care assistant
06.2019 - 06.2022
Job overview
- Provided emergency first aid to patients following current EDMS guidelines.
- Cleaned vehicle daily to comply with Infection Prevention and Control procedures.
- Followed appropriate training and procedures to handle ancillary equipment,
- Utilised mobility aids to prevent further damage to patients involved in accidents.
- Reported vehicle and equipment incidents, accidents and near misses within agreed timescales.
- Made timely and appropriate referrals to other agencies utilising agreed procedures.
- Identified problems with meeting appointment times and provided alternative plans.
- Performed daily visual inspection of ambulances for defects and damage.
- Retrieved and transported patients safely to and from thehospital.
- Attended training to update knowledge in clinical skills and procedures.
- Monitored vehicle supplies for quantities and use by dates and restocked as required.
- Collected and delivered service users to thecorrect locations within theagreed timetable.
- Worked with multidisciplinary teams at large events and contracted work venues.
- Completed and submitted patient, vehicle and equipment documentation within required timeframes.
Shield Foods ltdSlough, Slough
driver partner
05.2016 - 05.2019
Job overview
- Complied with company policies and food regulations for customer health and safety.
- Used and maintained refrigeration equipment and thermal bags to keep food at desired temperatures.
- Provided outstanding takeaway experience by delivering food on time with friendly demeanour.
- Stored and delivered food while maximising food safety.
- Delivered to customers on time by following pre-calculated route and schedule.
- Ensured correct orders were collected from restaurants upon arrival to minimise customer dissatisfaction.
- Collected orders from various restaurant locations quickly.
- Manually lifted boxes and bags to load thevan with delivery goods.
- Informed management ofissues or delays in services, providing swift resolutions to restore satisfaction.
- Complied with all traffic and safety laws while representing thecompany.
- Communicated with dispatch personnel to exchange information and updates.
- Inspected and cleaned vehicles at regular intervals to avoid unscheduled downtime.
- Alerted customers about delays to pickup or delivery to foster satisfaction.
- Completed no-contact deliveries, leaving items in customer-designated spots for collection.
- Checked food orders for accuracy before leaving the arestaurant.
selfSlough, Slough
Self employed courier
10.2012 - 04.2016
Job overview
- Employed local knowledge in London,the South East and Berkshire to optimise routes and safely reduce delivery times.
- Successfully performed 100 % of deliveries quicker than scheduled targets.
- Maintained a 97% first-time delivery success rate for 8 years.
- Followed manual handling guidelines to safely load parcels, packages and pallets weighing up to 25 kg onto the vehicle.
- Promptly recorded completed deliveries using [Software], including any additional notes as necessary.
- Worked efficiently with a focus on improving average delivery times.
- Checked stock met customer requirements before delivery.
- Operated delivery vehicles safely and in adherence with road safety regulations.
- Maintained alog of all deliveries and related information for reference and confirmation.
- Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
- Exceeded customer satisfaction targets, scoring highly on in-app ratings.
- Collected and returned unwanted stock to storage.
- Maintained regular communication with route dispatchers to plan alternative routes in case of road obstructions.
Movianto health careHigh Wycombe, Buckinghamshire
Warehouse operative
01.2005 - 08.2012
Job overview
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Completed work following safety rules for best working practices.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Loaded packaged goods onto trucks for shipping.
- Inspected received merchandise for any damages or discrepancies.
- Assisted with loading and unloading of vehicles manually and using machines.
- Maintained and cleaned warehouse equipment following set procedures.
- Moved stock around by hand, using aforklift truck or lifting gear.
- Carried out stock control and maintained quality standards high for audits.
- Performed tagging and labelling of warehouse inventory.
Eton colledge Eton, Windsor and Maidenhead
Security officer
12.2002 - 12.2004
Job overview
- Warned offenders about rule infractions and violations, evicting violators from premises.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Authorised entrance papers, granted building access and recorded arrival times to maintain security.
- Patrolled facilities to prevent crime and unruly behaviour.
- Signed in and issued passes to visitors and contractors.
- Covered evening and weekend shifts to meet company goals.
- Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Inspected fire escapes, extinguishers and emergency lighting systems.
- Oversaw control room and gatehouse systems.
- Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.
- Operated detecting devices to screen individuals, preventing prohibited articles within restricted areas.
- Updated team and coordinated responsibilities using theatwo-way radio system.
- De-escalated threatening behaviour with a firm and commanding presence.
- Implemented loss prevention strategies and handled shoplifters for retail clients.
- Checked bags and identification with a keen eye for detail.
- Delivered emergency procedures and liaised with police, firefighters and medical staff.
- Reported suspicious activities and persons to law enforcement for appropriate incident management.
- Monitored, authorised and recorded the entrance and departure of vehicles and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
Education
University of West LondonEaling
Barchelor of Arts Business with HR from Business mangement and HR
01.2019 - 01.2022
ion ambulances slough
Frec 3 from Health care
03.2022 - 03.2022
Skills
- First Aid and CPR
- Customer-focused
- Problem-solving
- Team building
- Multilingual
- Time management
- troubleshooting
- Leadership
Languages
English
Fluent
shona
Native
Timeline
AMBULANCE CARE ASSISTANT
ION AMBULANCES UK
06.2023 - Current
ion ambulances
Frec 3 from Health care
03.2022 - 03.2022
Ambulance care assistant
Falck ambulances UK
06.2019 - 06.2022
University of West London
Barchelor of Arts Business with HR from Business mangement and HR
01.2019 - 01.2022
driver partner
Shield Foods ltd
05.2016 - 05.2019
Self employed courier
self
10.2012 - 04.2016
Warehouse operative
Movianto health care
01.2005 - 08.2012
Security officer
Eton colledge
12.2002 - 12.2004