Creswell Brooks
Gillingham,Kent
Summary
Diligent administrator with expertise in managing office operations and ensuring optimal efficiency. Coordinates tasks effectively, supports management with strategic objectives, and maintains meticulous records to drive organisational success.
Overview
3
3
years of professional experience
Work history
Home Administrator
Gold Care Homes
Sidcup, Bexley
2025.08 - Current
- Duties will include general correspondence, telephone enquiries and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings.
- To provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times
- To support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings.
- To coordinate the duty rota, liaise with Bank and Agency staff when required.
- To sort and distribute mail accordingly throughout the Home.
- You will support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
- Keep accurate records of all relevant residents’ documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records and sundry invoices.
- Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices.
- Maintain records of client admissions, hospitalisation and discharges to ensure correct charges are invoiced.
- Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services’ Finance department. Chase late payments.
- Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly.
- Prepare and submit data relating to petty cash and wages totals-monthly
- Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist.
- Provide an efficient telephone and reception service to the general public and relatives /visitors to the home.
- Attend training courses and sessions as required.
- Maintain client, staff and business confidentiality at all times.
- Prepare and maintain stationary orders, stock and records.
- To answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately with any visitors to the home.
- To ensure all internal and external customer interactions are met with a welcoming and professional manner.
Home Administrator
Four Seasons Health Care
Rochester, Medway
2024.01 - 2025.08
- Streamlined daily administrative tasks, including scheduling meetings and organising files, to enhance office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Coordinated day-to-day office operations by organising correspondence, managing incoming calls, and maintaining business records.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Managed client correspondence, order tracking and data communications.
- Completed daily billing, collections and reporting duties.
- Set up new files and assigned tracking numbers.
- Managed payroll functions, ensuring accurate and timely processing of salaries and benefits.
- Resolved employee payroll queries with clear, empathetic, and timely responses to ensure understanding and satisfaction.
- Assisted with payroll processing by gathering timesheets, calculating hours, and liaising with the payroll department to ensure timely payment.
- Transcribed meeting minutes, capturing key points and action items for follow-up.
Care Assistant/Moving and handling trainer- Level
Four Seasons Care Home
Maidstone, Kent
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Trained new staff members on best practices for home health care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Assisted with dressing guidance, grooming, and medication reminders.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
Assistant Manager
Burjeel Hospital
Abu Dhabi
- Managing the medical records department and supervise all the works, guiding and controlling activities of personnel and ensure that, the smooth functioning of the medical records department for the betterment patient and organization
- Establish, coordinate, and/or provide training on an ongoing basis in areas to include but not limited: records compliance, documentation standards, use of forms, policy and procedures
- Updating the standard operating procedures or implementing new policies and procedures on timely basis as per the requirement
- Protects the release of patient information, tampering, misuse of the medical records
- Managing the entire process of closed records deficiency checking marking the deficiencies, maintaining the records status report, coordinate with the concern medical staff and completing the deficiencies
- Responsible for managing filing space and coordinates record retention and destruction
- Updates or modify the job description of the medical records staff when necessary
- Responsible for departmental budget, ordering supplies and the maintenance of office equipment
- Conducting medical records committee meeting and present the closed records status to the committee members
- Handel the Duty roster for the entire department and make changes as and when require.
Education
2nd Pre University - Commerce
Baldwins
Bangalore, IndiaSecondary School -
East Point High School
Bangalore, IndiaSkills
- Customer service
- Payroll processing
- Problem resolution
- Office administration
Patient care and confidentiality
First aid and safety
Patient care
Multitasking Abilities
Home health care expertise
Employee training-Moving and handling
Languages
English
Personal Details
- Date of Birth- July 1986
- Gender- Male
- Visa Type- UK Employment
- Nationality- Indian
Personal Information
Languages
English
Timeline
Home Administrator
Gold Care Homes
2025.08 - Current
Home Administrator
Four Seasons Health Care
2024.01 - 2025.08
Secondary School -
East Point High School
Assistant Manager
Burjeel Hospital
Care Assistant/Moving and handling trainer- Level
Four Seasons Care Home
2nd Pre University - Commerce
Baldwins