Crecy Hale
London,Lambeth
Summary
Results-driven sales operations and logistics professional with 7+ years of experience driving operational efficiency and supporting high-performing teams. Proven track record in process optimization, inventory management, and client relationship building across retail and wholesale environments. Known for adapting quickly under pressure while maintaining exceptional attention to detail and communication standards.d.
Overview
11
11
years of professional experience
Work history
Sales administrator
Food Republic Wholesale
London , Battersea
04.2022 - Current
- Generate detailed reports to inform strategic business decisions and enhance operational efficiency
- Streamline processes to improve operational efficiency and implement new business strategies
- Manage comprehensive inventory of office supplies while maintaining optimal stock levels
- Develop risk mitigation strategies ensuring business continuity during operational challenges
- Optimize document retrieval systems with well-organized filing procedures
- Maintain accurate CRM database for effective lead and customer tracking
Assistant Manager
Three UK (Hutchison 3G UK Limited)
London
04.2019 - 04.2022
- Managed business correspondence distribution to appropriate departments and staff members
- Implemented automated cloud-based filing systems to enhance operational efficiency
- Coordinated document organization and dissemination during acquisition processes
- Delivered tailored sales presentations addressing specific customer needs and requirements
- Exceeded sales targets consistently, contributing significantly to company growth and profitability
- Drove online sales growth for network services within competitive industry sectors
- Maintained comprehensive product knowledge to exceed challenging sales targets
- Achieved 100% course submission rate while managing work order systems for two teams
Assistant Manager
William Hill
London, England
12.2017 - 04.2019
- Supported senior clerical staff in completing daily administrative workloads efficiently
- Managed high-volume internal and external communications including calls, emails, and correspondence
- Created instructional materials and coordinated workspace setup for operational efficiency
- Maintained established merchandising standards including window displays and promotional materials
- Achieved perfect 100% attendance record demonstrating reliability and commitment
- Completed comprehensive point of sale procedures including cash register management
- Pursued continuous professional development through industry-relevant training programs
- Conducted competitor analysis and compiled detailed market research data
Customer Service Assistant
Argos Limited
16 Atlantic Rd, Brixton, London SW9 7DG
12.2016 - 12.2017
- Operated cash register systems with 98% accuracy for cash, cheque, and card transactions
- Managed merchandise stocking and replenishment according to established layouts
- Maintained accurate pricing and inventory control systems for shop supplies
- Provided customer education about upcoming sales events and promotional offers
- Trained new sales associates each quarter in company procedures and standards
- Delivered exceptional customer service while following merchandising guidelines
Sales Associate
GAP Flagship
376-384 Oxford St, London W1C 1JY
04.2016 - 12.2016
- Managed customer relations issues professionally while maintaining company policy compliance
- Provided comprehensive customer assistance and product location services
- Educated customers about brand values and company mission to drive engagement
- Implemented efficient customer service strategies resulting in improved satisfaction ratings
- Resolved customer complaints professionally while achieving 98% satisfaction rates
- Collaborated with management team to implement strategic operational improvements
Customer Consultant
The Body Shop
Unit 67, Croydon Central Shopping Centre, N End, Croydon, Surrey CR0 1TY
09.2015 - 04.2016
- Maintained proactive customer communication regarding sales events and promotional activities
- Identified potential customers and implemented effective management strategies
- Achieved perfect attendance record over 7-month employment period
- Provided responsive customer support through active listening and relevant questioning
- Maintained established merchandising standards for window and promotional displays
- Delivered exceptional phone customer service with 98% satisfaction ratings
Waitress
The Jerk Centre
397 Coldharbour Ln, London SW9 8LQ
08.2015 - 04.2016
- Maintained strict adherence to food safety procedures and health regulations
- Delivered prompt and empathetic guest service with 98% customer satisfaction
- Provided excellent customer service during high-volume, fast-paced operations
- Handled currency and credit transactions with accuracy and efficiency
- Followed comprehensive food safety protocols ensuring quality and compliance
Education
A-Levels - 3 ALevels - Sociology (Grade B), English Literature (Grade C), Media Studies (Grade B)
The Elmgreen Sixth Form
LondonGCSEs - 11 GCSEs
The Elmgreen School
London Skills
Operations & Process Management
- CRM management and data analysis
- Process optimization and workflow management
- Inventory management and stock coordination
- Document organization and filing systems
Sales & Customer Service
- Sales reporting and presentations
- Customer relationship management
- Staff training and development
- Problem-solving and conflict resolution
Technical & Administrative
- Time management and adaptability
- Email correspondence and communication
- Risk mitigation strategies
- Administrative task coordination
Timeline
Sales administrator
Food Republic Wholesale
04.2022 - Current
Assistant Manager
Three UK (Hutchison 3G UK Limited)
04.2019 - 04.2022
Assistant Manager
William Hill
12.2017 - 04.2019
Customer Service Assistant
Argos Limited
12.2016 - 12.2017
Sales Associate
GAP Flagship
04.2016 - 12.2016
Customer Consultant
The Body Shop
09.2015 - 04.2016
Waitress
The Jerk Centre
08.2015 - 04.2016
A-Levels - 3 ALevels - Sociology (Grade B), English Literature (Grade C), Media Studies (Grade B)
The Elmgreen Sixth Form
GCSEs - 11 GCSEs
The Elmgreen School
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