Hi, I’m
CRAIG ALAN SHAW
Future HR Administrator
Brighouse
Summary
- An experienced administrator with an excellent approach to customer service, well adapted to working under pressure & to tight deadlines as an individually or as a member of a team.
- With approachability, excellent communication and problem solving skills, an ability to adapt, motivational attitude, admirable time management skills and a keen eye for detail, I am seeking a full-time position which offers professional challenges to utilize all my skills enabling me to become an excellent & valued member of any team.
- Experience in working with all Microsoft Office applications as well as various databases to ensure all work is carried out within specified guidelines.
- Hardworking and passionate with strong organizational skills and recently acquired certification, eager to secure entry-level HR Administrator position to help the team achieve company goals.
Overview
17
years of professional experience
6
years of post-secondary education
3
Certificates
Work History
Marshalls plc
Data Management Administration
10.2018 - 5 2023
Job overview
- Reconfiguring and loading all price files for key national account customers
- Point of contact for all national sales teams for pricing queries
- Creating and logging all special price requests for customers including ensuring all account files are updated with these deals
- Processing daily reports to ensure sales teams are correctly charging customers considering their deals & raising incorrect orders with sales managers
- Creation of new product codes, BOMs and costings for emerging areas of the business as they are acquired by the group
- Point of contact for emerging areas of the business in relation to pricing and new product codes
- Acting as representative for my colleagues at the boards Employee Voice Group
Project FF&E
Sales & Aftercare Manager
10.2014 - 01.2018
Job overview
- AFTERCARE: Liaising with the Commercial Director & PFFE Contract Managers when a project is completed so an effective hand over to Aftercare can be undertaken
- Building relationships & working with external company management to ensure all sites have a clear understanding of the Aftercare dept
- And what services and assistance can be given now the project is completed
- Ensuring all records are maintained and up to date to provide M.I
- To the board of Directors in relation to any project under the Aftercare purview
- Point of contact for queries from manufacturers engineers & their agents in relation to site visits
- Point of contact for clients & building owners with queries in relation to appliance issues and resolution timescales
- Dealing with deliveries of stock items for projects and ensuring the Contracts Manager who placed the order is advised on its arrival
- Create processes, procedures and best practices for maintaining the pricing framework for all the web stores and the Aftercare dept
- And consistently review and revisit them to ensure all team members are working effectively
- Senior Fire Marshal for the company responsible for weekly fire alarm testing, monthly fire checks/inspections and fire drills
- SALES: Processing of all received orders, working with an extensive list of approved suppliers ensuring the best possible service and prices are obtained for my clients
- Tracking delivery dates with suppliers ensuring these are adhered to as planned and dealing with any issues as and when they arise
- Invoicing clients for goods once received and working with the accounts team to sign off and agree invoices received from suppliers so they can be paid within agreed timescales
- Building strong and lasting relationships with major suppliers of appliances and fixtures so together we can provide the best service for the client.
Computershare Plan Managers
Quality & Risk Analyst
02.2010 - 07.2010
Job overview
- Undertook management of share plans for key clients including BT and Sainsbury’s
- Processed and balanced high volume of payroll reports ranging from £100,000 to over £1 million
- Produced monthly MI reports for issuing to client’s payrolls in accordance with HMRC regulations for insiders and directors
- Assessed all risks in relation to share trades leaving the department to ensure compliance with HMRC regulations for share plans
- Liaised with clients and their employees to resolve issues and queries within company SLA’s
- Training and Development of less experienced members of the team.
Halifax plc/HBoS plc/Lloyds Banking Group
Senior Fraud Officer/Quality & Risk Analyst
06.2001 - 02.2010
Job overview
- Registered and investigated fraudulent debit card transaction claims on customer accounts within agreed SLA’s
- Answered customer queries in relation to claims both on the telephone and in writing
- Progressed to Senior Fraud Investigator responsible for processing and responding to the department’s complaints
- Ensured all complaints were logged on database to comply with FSA regulations
- Issued responses to complaints within company SLA’s and FSA regulations
- Coached less experience members of the department to ensure TCF guidelines were complied with
- Moved from Retail Fraud to Employee Equity Solutions to take up role at Quality & Risk Analyst in December 2005.
ANZ Investments
Funds Management Helpline Advisor
12.2000 - 05.2001
Job overview
- Answering incoming calls to the Funds Management helpline for high value investors
- Logging all calls on department database to ensure any follow up action was carried
- Advising callers of their investment values and all associated queries.
Education
Sowerby Bridge High SchoolSowerby Bridge
09.1984 - 05.1990
University Overview
- 8 GCSE grade passes including English, Maths and Typing at C grade.
- Certificate of Pre-Vocational Education – equivalent to 4 GCSE’s
Skills
Excellent Customer Service
Certification
CIPD Level 3
Timeline
Mental Health Awareness
05-2024
Introduction to English Law
02-2024
CIPD Level 3
11-2023
Data Management Administration
Marshalls plc
10.2018 - 5 2023
Sales & Aftercare Manager
Project FF&E
10.2014 - 01.2018
Quality & Risk Analyst
Computershare Plan Managers
02.2010 - 07.2010
Senior Fraud Officer/Quality & Risk Analyst
Halifax plc/HBoS plc/Lloyds Banking Group
06.2001 - 02.2010
Funds Management Helpline Advisor
ANZ Investments
12.2000 - 05.2001
Sowerby Bridge High School
09.1984 - 05.1990
Tel
07583 625112
How I spend my personal time
As an active member of my local gym, I attend 4 or 5 times per week. I also swim some mornings and run on an evening with friends. Recently completed the Yorkshire 3 Peaks Challenge the mental health charity, Unmasked Mental Health, where I also volunteer, which has introduced me to walking so I intend to also do more of this when time allows. I also have a dog so we go for long walks at the weekend.
My travel hobby is due in part to having a husband who likes holidays so we try and venture away 3 or 4 times a year and once every other year we travel to Canada to see my family.
I'm also an Toronto Blue Jays baseball fan so spend most evenings catching up with the previous days game and also ensure I go to games with my family whenever I visit Toronto.
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