Craig Welsh

Role: Customer facing dealing with all b2b and b2c customer inquiries and tracking orders from point of sale to fulfillment.

within the 15 year term the role has adapted from over the counter customer to phone and predominantly now online sales. I personally enjoyed the customer journey from the point of inquiry to the happy customer who will remember the helpful service and reward us with return custom.

• Coordinated with suppliers for regular and timely delivery of parts.
• Managed inventory of automotive parts, maintaining optimal stock levels.
• Supervised parts sales team, ensuring smooth daily operations.
• Provided excellent customer service by addressing queries and complaints promptly.
• Approved customer refunds and exchanges upon close item inspection.
• Built positive supplier relationships for cost-effective stock sourcing.

Role: Shop floor / Back of House HR / Cash Office / Key holder.

My role covered the entire day to day running of the store in the absence of the store manager that include opening the store and ensuring staffing rotas for each department were sufficient to cover the daily running. Implementing POS changes and marketing scenarios to a specific deadline. Completing End odf day process and cashing up tills/ banking.

making sure the customer always above and beyond had a great customer experience while in store.

• Improved customer service by implementing new procedures and protocols.
• Handled customer complaints effectively, restoring trust in our brand.
• Delegated tasks to team members efficiently improving overall productivity while assuring correct staffing levels over holiday periods/ breaks.
• Provided support to manager during audits, ensuring accurate counts / reports.
• Monitored health and safety measures for guaranteed compliance.
• Monitored sales performance regularly adjusting strategies as required.
• Creating Incentive's to optimize staff moral leading to a drive to excel and take ownership over their department.

I completed a NVQ Level 3 Advanced Apprenticeship at Leicester College Abbey Park Campus, whilst working at R&N Motors. This was a fantastic start to my career as I was fortunate enough to work with many great mentors who shared their knowledge with me. I was disappointed when the business closed and I had to move on.

• Vehicle serving and repair
• Electrical and Mechanical diagnostics
• General sales and service techniques
• Learning to build a repore with Customers and Manufacturers alike