Craig Webster

• Operational Leadership: Oversees daily operations of service departments, workshop, and field engineers to ensure peak productivity and seamless service delivery.
• Financial & Budgeting Control: Manage operations budget, monitor department P&L, control parts procurement costs, and drive overall profitability.
• Performance Tracking: Implement and track key performance indicators, including response times, first-time fix rates and engineer utilisation.
• Compliance and HSE Management: Direct and enforce strict health, safety, and environmental standards, ensuring full depot compliance with LOLER and PUWER regulations.
• Client & Contract Management: Serve as primary point of contact for major accounts, ensuring all service agreements are met and exceeded.
• Logistics & Resource Coordination: Successfully managed and coordinated complex transport logistics for all sold machinery, demonstrating strong organisational, scheduling, and resource allocation skills.
• Stakeholder communication: Acted as primary point of contact for multiple clients for multiple corporate clients and external organisations, effectively managing communications regarding machine faults and technical diagnostics.
• Conflict resolution & problem solving: Collaborated with external engineering teams and business owners to troubleshoot issues, resolve technical disputes, and maintain strong cross-company relationships.

Technical & Engineering Skills

• Fault Diagnosis: Component-level troubleshooting and error code reading.
• Electrical Systems: Experience with AC/DC electrical truck circuitry, controllers, contactors, and batteries.
• Mechanical Systems: Engine repair and maintenance for Diesel, LPG, and gas-powered trucks.
• Hydraulic Systems: Cylinder seals, Pumps, valves, hoses, and mast mechanisms repair.
• Power Sources: Lead-acid and lithium battery charging, maintenance and testing.
• Welding & Fabrication: Metalwork, arc/Mig welding, or minor structural repairs (if and when applicable)
• Field Autonomy: Managed an independent mobile service van, responding to emergency breakdown calls in high-pressure commercial environments while maintaining exceptional customer satisfaction.

Compliance & Safety Standards

• LOLER & PUWER: Knowledge of lifting operations and equipment regulations for safety compliance.
• Risk assessment: On-site hazard awareness and safe working practices around heavy machinery.
• Health & Safety: General workshop and site safety.

• Achieved smooth seams through careful grinding and polishing finishing work.
• Used project diagrams to produce accurate components matching specifications precisely.
• Supported product design steps to improve final quality and function outcomes.

• Coordinated across departments to streamline daily workflow steps for efficiency gains.
• Performed quality checks to verify products remained perfect before dispatch.
• Used advanced machinery to produce metal components efficiently for consistent output.
• Applied CAD software skills to create accurate 3D models pre-fabrication.

Professional Industrial Training

• Completed comprehensive practical in-house training covering advanced mechanical systems, fluid hydraulics, AC/DC electrics, and advanced fault diagnostics.

Manufacturer Product Training- Internal & Supplier-Delivered

• Completed specialised technical training on various materials handling equipment, focusing on breakdown diagnostics and component rebuilds.

Safety & Compliance Credentials

• LOLER/PUWER Competent Person Training- Thorough Examination standard.
• In-House health and safety training, workshop risk assessments, toolbox talks, and safe systems of work.