Craig Watford
Cleethorpes
Summary
Detail-oriented professional adept at working to Key Performance Indicators and consistently meeting deadlines. Demonstrates an excellent telephone manner and strong relationship-building skills. Holds a full driving licence, seeking to leverage these competencies in a dynamic environment.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work history
Client Pension Executive
Dataplan Payroll Limited
Grimsby, N.E. Lincs
2016.06 - 2025.06
- Spearheaded the Teachers Pensions MCR team to make sure all reports were uploaded accurately and in time with deadlines
- Improved client relations by providing prompt and accurate pensions information, with schools and pensions funds.
- Updated member records regularly, ensuring accuracy in data management.
Customer Service Advisor
Capita
Rotherham
2014.11 - 2016.06
- Handled high volume of calls daily for faster issue resolution.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Working to meet Key Performance Indicator's and generating leads to bring in new customers.
Catering Assistant
Compass Group
Cleethorpes, North East Lincolnshire
2011.07 - 2014.04
- Prepared meals for customer satisfaction.
- Enhanced customer experience by promptly addressing queries and complaints.
- Provided excellent customer service, ensuring guest satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
Education
BA (Hons) - Journalism
Sheffield Hallam University
2007.09 - 2010.05
A-levels - Information Technology, English Language, Business Studies
Cleethorpes Sixth Form
2005.09 - 2007.08
GCSE's - Maths, English and Science
Lindsey School of Performing Arts
Cleethorpes, North East Lincolnshire 2000.09 - 2005.08
Skills
- Experience with IT software (Word, Excel)
- Working to Key Performance Indicators
- Meeting deadlines
- Excellent telephone manner
- Relationship building
- Full driving license
Personal Information
Hobbies: Going to the gym and trying to eat as healthily as possible., Interested in a lot of different sports, especially football., Trying to learn how to play the guitar.
Custom
References are available upon request.
Affiliations
- Playing and watching sports
References
References available upon request.
Timeline
Client Pension Executive
Dataplan Payroll Limited
2016.06 - 2025.06
Customer Service Advisor
Capita
2014.11 - 2016.06
Catering Assistant
Compass Group
2011.07 - 2014.04
BA (Hons) - Journalism
Sheffield Hallam University
2007.09 - 2010.05
A-levels - Information Technology, English Language, Business Studies
Cleethorpes Sixth Form
2005.09 - 2007.08
GCSE's - Maths, English and Science
Lindsey School of Performing Arts
2000.09 - 2005.08