Craig Wall

• Responsible for the Operational Management of all multi-skilled site-based staff and subcontractors
• Regular communication with site-based staff to ensure the provision of services on site are undertaken to contractual requirements
• Scheduling of all staff shifts via Gallinet system
• Approving holiday requests and arranging cover for holidays or staff absences
• Reviewing and approving time sheets
• Staff PPE and equipment checks
• Responsible for all recruitment, induction and ongoing training & development of staff
• Undertaking staff appraisals and health surveillance
• Undertaking investigations and disciplinaries in conjunction with the HR manager
• Site visits/inspections and producing client defect reports
• Creating , reviewing and updating site/task specific RAMS
• Organise and oversee work carried out by subcontractors
• Client communication and liaison on sites
• Stock and order of consumables on sites
• Liaising with depot foreman to assist with ordering, scheduling and staff management
• Contract Management support - obtaining details for quotes
• Meeting clients as required
• Conducted regular performance reviews, promoting continuous improvements within the team.
• Undertaking site Health & Safety audits to ensure compliance with industry regulations, whilst maintaining operational excellence.

• As an integral member of the senior Management Team, my role was to manage the Service Delivery of the Grounds and Cleansing Maintenance Contract within Telford and Wrekin
• Planning of works and managing the performance and delivery through area-based teams to the required contract specification
• Role included people management, health & safety conformance, financial performance management and monitoring
• Budget planning and liaising with the Contract Manager where necessary to deliver the requirements of the Contract, to the value of £4 million core work, £2 million ad-hoc work
• Preparing and presenting regular contract reports for Senior Management and Client Officers
• Oversaw team of 140 staff to plan and deliver activities that constantly met and exceeded customer KPI's
• Liaising with management at all levels, providing sound technical advice/opinion when requested to do so
• Prepare and present reports using Microsoft Word, Excel and PowerPoint
• Plan, prepare and chair both internal and client meetings, challenging clients with professional technical advice when required
• Training and guiding staff on horticultural and cleansing practices, including Sports Turf Management, waste collection, and conservation management
• Managed large-scale projects, ensuring timely completion within budget constraints.

• As a Senior Supervisor my role varied on a day-to-day basis, my main duties consisted of: -
• Supervising staff within the areas of Grounds Maintenance and Street Cleansing, ensuring they maintained a high level of work, to meet the needs of the contract
• Training Staff on the safe use of machinery, recording and complying with the required Risk Assessments
• Liaising with the Client, both face-to-face and via email and preparing subsequent quotations
• Creating and maintaining tool logs
• Conducting Toolbox talks to all Staff
• Monitoring CRM software to ensure jobs are completed within the required timescales
• Continuously monitoring the Cleansing and Grounds status within the Contract
• Monitoring and authorising staff holidays and organising overtime
• Providing average fuel consumptions for machinery within the Contract
• Ensuring all staff wear and are issued with the correct PPE
• Keyholder for depots
• My main achievement within the role was to successfully oversee the smooth running of the annual D.C.M (Dual Carriage Maintenance), which entailed; Sourcing suitable staff, keeping records of hours worked, liaising with Traffic Management and external contractors,
• supervising the site to ensure work completed on time and to the required standard
• Monitored employee performance to identify areas requiring additional training or development efforts.

• Line marking football pitches, track and field - initial and overmarking

• Additional paid works such as installing litter bins, fencing, slabbing, benches etc across the Borough

• Mowing grass - qualified in using all types of machinery

• Pruning shrubs, weeding beds as required within the contract

• Weed control

• Watering hanging baskets

• Planting bedding

• Landscaping

• Winter maintenance - gritting and additional services

• Cemeteries - gravedigging and general maintenance

In addition to my usual duties, I also supported the external contractor with the flood defences at Ironbridge.

• Refurbishing commercial and domestic buildings
• Hard landscaping and general groundworks