Craig Timbrell
Cheltenham,Gloucestershire
Summary
With solid background in leadership and team coordination, I excel in motivating teams and enhancing operational efficiency. My strong communication skills and problem-solving abilities enable me to build productive multi-site teams and drive results. Adaptable and resourceful, I bring focused approach to managing multiple tasks and delivering on organisational goals.
Overview
21
21
years of professional experience
Work History
Branch Manager
The Property Centre
Abbeymead, Gloucester
2022.01 - Current
- Managed daily operations of branch, overseeing staff performance, communicating targets and promote excellent customer service standards.
- Met and exceeded annual sales targets on average 115% in all metrics.
- Monthly 1-1 performance meetings with team to identify areas of focus and improvements.
- Negotiated sales and lettings agreements, achieving optimal terms for both sellers and landlords.
- Ensured client satisfaction by addressing queries and concerns promptly, delivering exceptional customer service.
- Delivered weekly market updates to clients, providing strategic guidance on buying, selling, and letting.
- Built trust and strong client relationships with homeowmers during the selling process.
- Awarded best in postcode and best estate agent in the Southwest at the ESTAS customer service metric for 2025/2026.
- Created a positive working environment, promoting teamwork and employee satisfaction.
Area Manager
Pets at Home
Gloucestershire, Worcestershire, Bristol and Wiltshire
2019.06 - 2022.01
- Multi-site Management of 20+ stores in area, monthly store visits with teams. and weekly conference calls.
- Acted as a key point of contact for all operational issues within the area, resolving problems quickly and efficiently.
- Encouraging strong performance from all teams, regularly exceeding annual target metrics.
- Identified profit and loss for each store, ensuring expenditure met financial targets and supported business objectives.
- Recruited, trained and performance-managed managers to handle high workload with ambitious targets.
- HR duties including manging absence, colleague turnover, disciplinaries and grievance proceedures.
- Evaluated employee performance, identifying high potentials for leadership roles to support succession planning.
- Monitored compliance with health and safety regulations, ensuring safe environments for staff and customers.
- Facilitated remote and hybrid working environments to enhance team flexibility and productivity.
Store Manager
Pets at Home
Evesham, Cheltenham and Swindon
2010.11 - 2019.05
- Achieved three successful postings rapidly across various stores
Assistant Manager
Pets at Home
Cheltenham
2009.04 - 2010.11
Store Colleague
Pets at Home
Gloucester
2005.06 - 2009.04
Education
A-Levels - Science, mathematics, English Language, Geography, German, ICT
Brockworth Enterprise School
Gloucester2007-01
GCSEs - Mathematics, Science, English, English language, German, Geography, ICT - A* - C
Brockworth Enterprise School
Gloucester2007-01
Skills
- Multi-site Management
- Target and Performance Driven
- Time Management
- Deadline Management
- Customer relationship management
- Strong IT Skills
- Leadership and Coaching
- Engaging and Motivational
- Works Under Pressure
Additional Qualifications
Health and Safety at Work (HASAW) Level 1 certificate
Timeline
Branch Manager
The Property Centre
2022.01 - Current
Area Manager
Pets at Home
2019.06 - 2022.01
Store Manager
Pets at Home
2010.11 - 2019.05
Assistant Manager
Pets at Home
2009.04 - 2010.11
Store Colleague
Pets at Home
2005.06 - 2009.04
A-Levels - Science, mathematics, English Language, Geography, German, ICT
Brockworth Enterprise School
GCSEs - Mathematics, Science, English, English language, German, Geography, ICT - A* - C
Brockworth Enterprise School