Craig Sweaton
Cambuslang,South Lanarksire
Summary
Experienced professional with a strong background in gas detection processes and systems, including various manufacturers equipment. Demonstrates exceptional telephone manner, communication skills, and customer focus. Proficient in Microsoft operating systems and technical sales, with a proven track record in account development and territory sales. Adept at product demonstration, cross-selling techniques, and market understanding. Committed to high workmanship standards and attention to detail while excelling in teamwork. Career goal: to leverage technical knowledge and customer-focused approach to drive growth in the gas detection industry.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Technical Sales Director
Gaswatch Safety Systems / Medem
Glasgow
01.2015 - 01.2025
- Deal with all inbound/outbound sales / technical enquiries (related to fixed gas detection/gas proving and portable gas monitors)
- Carry out internal/external training on all gas detection product ranges
- Sell turnkey gas detection solutions – fixed and portable monitors
- Identify and generate leads through networking, cold-calling and marketing, converting into key accounts
- Emphasis product features based on customers' needs and up-sell/cross-sell gas detection products/ services
- Manage the sales cycle from inception to execution
- Manage high-profile key accounts
- Coordinate and lead service review meetings to ensure customer satisfaction and SLAs are being met
- Maintain sales so that targets are met and ensure profit is being made
- Attend internal sales meetings
- Conduct bid analysis and deal execution, ensuring to buy, sell and renegotiate/renew contracts at best prices
- Write formal responses to RFQ/RFPs
- Use CRM system to record data
- Follow up on all leads
- Build strong relationships with new and existing customers
- Attending exhibitions
- Key role in developing the team: conducting appraisals, one-to-ones, training and mentoring
- Carry out end-user training to manufacturer guidelines
Technical Sales Engineer
Frontline Safety
Glasgow
01.2015 - 04.2019
- Deal with all inbound/outbound technical enquiries (related to fixed/portable gas detection)
- Carry out internal training on gas detection product ranges (new staff)
- Sell turnkey gas detection solutions - fixed and portable
- Identify and generate leads through networking, cold-calling and marketing, converting into key accounts
- Emphasis product features based on customers' needs and up-sell/cross-sell gas detection products/ services
- Manage the sales cycle from inception to execution
- Manage high-profile key accounts
- Coordinate and lead service review meetings to ensure customer satisfaction and SLAs are being met
- Maintain sales so that targets are met and ensure profit is being made
- Attend internal sales meetings
- Conduct bid analysis and deal execution, ensuring to buy, sell and renegotiate/renew contracts at best prices
- Write formal responses to RFQ/RFPs
- Use CRM system to record data
- Attending exhibitions
- Key role in developing the team: conducting appraisals, one-to-ones, training and mentoring
- Carry out end-user training to manufacturer guidelines
- Achieved annual sales of £3.2m (already met target for 2017)
- Drove service sales up from 30k to 35k per month
- Brought in 2 new customers (each spending at least £50k each this year)
- Drove portable gas monitor sales up from £1m to £1.5m
- Increased website conversation rate from 8% to 15%
- Introduced new product ranges to the Frontline product library
- Negotiated profitable sales contracts to achieve revenue targets.
- Conveyed complex technical information in layman's terms, aiding customer understanding.
- Prepared accurate cost estimations on equipment installation and maintenance.
Service Manager
Frontline Safety
02.2013 - 01.2015
- Planning, organising, conducting, and supporting service engineers
- Completing Risk Assessments and Method statements
- Purchasing all necessary equipment for ongoing projects and all other service-related equipment
- Project management
- Key account contact
- Staff Performance and development reviews
- Attend customer sites to carry out surveys, installations, commissioning, and service of all types of fixed gas detection equipment
- Carry out service/calibration of various makes and models of portable gas detectors
- Onsite training for customers and training of new staff/engineers
- Rapidly response to equipment failures & implementing immediate repairs
- Participating in audits and reviews of engineers, highlighting areas for improvement
- Monitoring and reporting to senior managers on all day-to-day activities
- All aspects of service paperwork and documentation updates
- Testing/fault finding various types of gas detection systems in accordance with company procedures
- Dealing with customer sales - new customers and system upgrades etc
- Supply customers with accurate and detailed reports
- Keep up to date with all the latest products from our wide variety of suppliers
- Deal with warranty and repair issues from start to finish
- Work alongside all other departments within the company to keep them up to date with all service issues
Field Service Engineer
GDS Technologies
Leeds
07.2008 - 02.2013
- Attend customer sites to carry out surveys, installations, commissioning, and service of all types of fixed gas detection equipment
- When off based carry out service/calibration of various GDS products
- Rapidly response to equipment failures & implementing immediate repairs
- Reporting to service manager daily to report all work activities
- All aspects of service paperwork and documentation updates
- Testing and fault-finding various types of gas detection systems in accordance with company procedures
- Dealing with customer sales - new customers and system upgrades etc
- Supply customers with accurate and detailed reports
- Keep up to date with all the latest products from our wide variety of suppliers
Customer Service Advisor
British Gas
Leeds
01.2004 - 07.2008
- Required to undertake a variety of tasks including working on repair desks and service programs and completing installations and chargeable works
- Responsible for daily email traffic and fielding calls with tenants, our clients, colleagues, and engineers
- Managing orders for repair kits and parts using our in-house computer systems
- Regular reporting of progress and occasional problem solving are all key parts of the role
Education
Higher National Diploma - Electrical and Electronic Engineering
Wakefield College
Wakefield 09.2010 - 06.2012
Skills
- Gas detection applications
- Telephone manner
- Communication
- Gas Detection Systems
- Teamwork
- Customer products
- Technical knowledge
- Customer focused
- Microsoft operating systems
- Workmanship
- Attention to detail
- Cross-selling techniques
- Product demonstration
- Account development
- Market understanding
- Technical sales
- Territory sales
Timeline
Technical Sales Director
Gaswatch Safety Systems / Medem
01.2015 - 01.2025
Technical Sales Engineer
Frontline Safety
01.2015 - 04.2019
Service Manager
Frontline Safety
02.2013 - 01.2015
Higher National Diploma - Electrical and Electronic Engineering
Wakefield College
09.2010 - 06.2012
Field Service Engineer
GDS Technologies
07.2008 - 02.2013
Customer Service Advisor
British Gas
01.2004 - 07.2008
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