Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Craig Sutton-Atkins

Norwich,Norfolk

Summary

Dedicated Assistant Manager skilled in fostering exceptional customer experiences. Manages customer interactions to ensure high service standards across a busy two-floor pub. Implements efficient booking procedures for tables and events, enhancing guest satisfaction.

Overview

11
11
years of professional experience

Work History

Assistant Manager

The Rumsey Wells
Norwich
2024.05 - Current
  • Work alongside the pub manager to ensure the smooth running of a busy two-floor pub.
  • Administrative tasks such as stock counts, orders, and writing rotas.
  • Taking bookings for tables, private parties, and functions.
  • Delivering great customer service.

Shift Manager

The Bell Hotel, Wetherspoons
Norwich
2018.07 - 2024.04
  • Duties include: opening and closing the pub, cash control, stock counting, training, staff development.

Assistant Manager

The Ten Bells
Norwich
2017.01 - 2018.04
  • Work and lived-in at the pub. Duties included: opens/closes, cash control, stocks, helping to open the original gin distillery.

Bartender

Lust & Liquor
Norwich
2015.08 - 2016.12
  • Cocktail bartender and waiter.

Trainee Assistant Manager

Revolution
Norwich
2014.12 - 2015.08
  • Worked for the company for 3 years across 2 sites in Ipswich and Norwich. Promoted twice and requested for transfer.

Education

Ba (Hons) - Film and Video Production

University of Essex
Essex
09.2013

Skills

  • Customer service
  • Staff training
  • Communication skills
  • Leadership skills

References

References available upon request.

Timeline

Assistant Manager

The Rumsey Wells
2024.05 - Current

Shift Manager

The Bell Hotel, Wetherspoons
2018.07 - 2024.04

Assistant Manager

The Ten Bells
2017.01 - 2018.04

Bartender

Lust & Liquor
2015.08 - 2016.12

Trainee Assistant Manager

Revolution
2014.12 - 2015.08

Ba (Hons) - Film and Video Production

University of Essex
Craig Sutton-Atkins