Craig Sutton-Atkins
Norwich,Norfolk
Summary
Dedicated Assistant Manager skilled in fostering exceptional customer experiences. Manages customer interactions to ensure high service standards across a busy two-floor pub. Implements efficient booking procedures for tables and events, enhancing guest satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Manager
The Rumsey Wells
Norwich
05.2024 - Current
- Work alongside the pub manager to ensure the smooth running of a busy two-floor pub.
- Administrative tasks such as stock counts, orders, and writing rotas.
- Taking bookings for tables, private parties, and functions.
- Delivering great customer service.
Shift Manager
The Bell Hotel, Wetherspoons
Norwich
07.2018 - 04.2024
- Duties include: opening and closing the pub, cash control, stock counting, training, staff development.
Assistant Manager
The Ten Bells
Norwich
01.2017 - 04.2018
- Work and lived-in at the pub. Duties included: opens/closes, cash control, stocks, helping to open the original gin distillery.
Bartender
Lust & Liquor
Norwich
08.2015 - 12.2016
- Cocktail bartender and waiter.
Trainee Assistant Manager
Revolution
Norwich
12.2014 - 08.2015
- Worked for the company for 3 years across 2 sites in Ipswich and Norwich. Promoted twice and requested for transfer.
Education
Ba (Hons) - Film and Video Production
University of Essex
Essex09.2013
Skills
- Customer service
- Staff training
- Communication skills
- Leadership skills
References
References available upon request.
Timeline
Assistant Manager
The Rumsey Wells
05.2024 - Current
Shift Manager
The Bell Hotel, Wetherspoons
07.2018 - 04.2024
Assistant Manager
The Ten Bells
01.2017 - 04.2018
Bartender
Lust & Liquor
08.2015 - 12.2016
Trainee Assistant Manager
Revolution
12.2014 - 08.2015
Ba (Hons) - Film and Video Production
University of Essex