Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
Generic

Craig Suckling

Berkhamsted,United Kingdom

Summary

A highly skilled professional with a strong focus on exceptional customer service and attention to detail. Demonstrates decision making under pressure and ownership, supported by computer literacy and empathy. Proven leadership abilities in a collaborative environment, delivering clear verbal and written communication. Organised, analytical, and efficient in all tasks, with flexibility to adapt to rapidly changing scenarios. Experienced in utilising skills to achieve goals while maintaining high standards of performance.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Venue Operations Coordinator

Rugby Football Union
Twickenham, Richmond upon Thames
2019.09 - Current

Working as part of a team to provide and maintain the security and safety of the Rugby Football Union's infrastructure, staff, contactors and guests.

Managing large teams of both fulltime and casual staff for blue riband events at the stadium, ensuring exceptional customer service for external and internal stakeholders.

Deputise for team supervisor during periods of absence, assuming overall responsibility for the venue.

Maintaining accurate records on a daily, weekly or monthly basis as required.

Undertaking regular training to ensure my continued professional development and complying with mandatory requirements.

Casual Venue Operations and Matchday Staff

Rugby Football Union
Twickenham, Richmond upon Thames
2014.10 - 2019.09

Worked on numerous functions in all areas of the stadium as required in numerous roles including fire steward and supervisor.

Worked on matchdays including Army/Navy and the 2015 Rugby World Cup. Progressed from steward to hold the position of South Stand Manager. The South Stand manager was responsible for deploying over 40 staff across 5 floors of the South Stand including the stadium hotel and stadium gym; while ensuring all entry protocols where maintained. During my tenure the South Stand hosted major sponsors such as Guinness, Aviva and Gallagher as well as hosting post game dinners for the England team, Red Roses and Army Rugby.

Associate lecturer and reseacher

Anglia Ruskin University
Cambridge, Cambridgeshire
2014.09 - 2019.03

Helped design exams, assessments and course content, including lecture material, practical and writing assignments.

Kept up-to-date with latest research in field to ensure relevancy of course content and promote further research.

Designed major research studies, recruited participants, collected and analysed data. Presented findings as international conferences in Europe and America.

Participated in numerous research studies and co-authored several published articles.

Provided physiological testing, training and nutritional advice to MCCU Cambridge cricket team and Strive Challenge.

Education

Bachelor of Science - Sports and Exercise Science

University of Hertfordshire
Hatfield
2012.09 - 2014.05

A-Levels - Physics, Engineering

Chesham High School
Chesham, Buckinghamshire
1986.09 - 1988.06

O Levels - Maths, Statistics, Physics, Chemistry, Biology, English Language, Engineering

Chesham High School
Chesham, Buckinghamshire
1982.09 - 1986.07

Skills

Exceptional customer service

Attention to detail

Decision making under pressure

Ownership,

Computer literacy

Empathy

Leadership

Collaborative

Clear verbal and written communication

Organised

Analytical

Efficient

Experienced

Flexible

Certification

SIA Door Supervisor Licence

SIA CCTV Operator Licence

NVQ Level 2 Stadium & Spectator Safety

NVQ Leve 3 Spectator Safety (ongoing)

First Response Emergency Care Level 4 inc. Immediate Life Support

Security Control Room Operators Course

IOSH Working Safely

Full UK Driving Licence

Affiliations

  • Cricket
  • Golf

Timeline

Venue Operations Coordinator

Rugby Football Union
2019.09 - Current

Casual Venue Operations and Matchday Staff

Rugby Football Union
2014.10 - 2019.09

Associate lecturer and reseacher

Anglia Ruskin University
2014.09 - 2019.03

Bachelor of Science - Sports and Exercise Science

University of Hertfordshire
2012.09 - 2014.05

A-Levels - Physics, Engineering

Chesham High School
1986.09 - 1988.06

O Levels - Maths, Statistics, Physics, Chemistry, Biology, English Language, Engineering

Chesham High School
1982.09 - 1986.07
Craig Suckling