Craig Silcox
Bristol
Summary
Results-driven professional with a strong foundation in communication, problem-solving, and team leadership, complemented by expertise in customer-focused strategies and commitment to excellence. Demonstrates proficiency in budget management, profit maximisation, and data-driven decision-making, ensuring operational efficiency and sustained growth. Skilled in inventory control, visual merchandising techniques, and health and safety awareness, with a proven ability to handle crises and resolve conflicts effectively. Adept at performance evaluation, complaint resolution, and fostering collaborative environments to achieve organisational objectives.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Head of Region
hutchison 3g uk ltd - Three Mobile
Green Park Reading , South
08.2019 - Current
- I lead a team of 5 Area Managers across the South Region - Wales, South West, South Coast, South East, Birmingham and M4 Corridor.
- The South Region includes 84 stores with +650 colleagues, delivering a revenue of +£200m.
- I am accountable for delivering across all financial, experience, people and operational goals.
Area Manager
hutchison 3g uk ltd - Three Mobile
Green Park Reading
06.2012 - 07.2019
- Leading 18 Stores teams across the South West, with 120 colleagues delivering a revenue of £35m
- Accountable for delivering across all financial, experience, people and operational goals.
Area Manager
Clinton Cards
Loughton, Essex
08.2007 - 05.2012
- Leading 30 stores teams across the South, with +200 colleagues.
District Development Manager
GAME
Bristol
03.2003 - 08.2007
- Leading 4 store teams across the Bristol Area - including the flagship store Cribbs Causeway.
- Created a Centre of excellence in the Cribbs Causeway store.
- Selected to attend “Excellence in Leadership” Area Manager training course
Assistant Manager
Woolworth's
Gloucester, Gloucestershire
05.2001 - 03.2003
- Line Manager for - 4 Team Leaders, Café Manager, Office Manager, Stockroom Manager & 85 employees
Education
A-Levels - B-Tec National - Business and Finance
Downend School
Bristol 09.1993 - 07.1995
Skills
- Communication skills
- Problem-solving
- Team leadership and motivation
- Customer focused
- Commitment to excellence
- Health and safety awareness
- Complaint handling and resolution
- Public speaking
- Analytical and critical thinking
- Budget allocation
- Profit maximisation
- Data analysis
- Inventory management
- Visual merchandising techniques
- Performance evaluation and appraisals
- Crisis handling
- Data-driven decision-making
- Inventory control
- Conflict Resolution
- Budget management
Accomplishments
- 2023 - South Region - Winner of Club 100 incentive - South Region finished top of the estate for commercial performance
- 2016 / 2017 / 2018 / 2019 - invited to the Gala dinner incentive for delivering exceptional behaviours / performance in Q3/Q4 2016
- January 2015 - Awarded "Area Manager of the Year 2014"
- 2009 / 2011 / 2012 – Achieved 1st rank area for sales as a % against target
- 2005 / 2006 Awarded “Manager of the year"
Timeline
Head of Region
hutchison 3g uk ltd - Three Mobile
08.2019 - Current
Area Manager
hutchison 3g uk ltd - Three Mobile
06.2012 - 07.2019
Area Manager
Clinton Cards
08.2007 - 05.2012
District Development Manager
GAME
03.2003 - 08.2007
Assistant Manager
Woolworth's
05.2001 - 03.2003
A-Levels - B-Tec National - Business and Finance
Downend School
09.1993 - 07.1995
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