Craig Robinson
Ince,Wigan
Summary
Experienced in Warehouse Management with a strong focus on Leadership & Team Development, Inventory & Stock Control, and Continuous Improvement (CI). Proven track record in KPI & Performance Management, Health & Safety Compliance, and Logistics & Distribution. Adept at Budget & Resource Management, Supplier & Carrier Management, and utilising Warehouse Management Systems (WMS). Expertise in Audit & Compliance (BRC & ISO) and Customer Service & Stakeholder Management. Committed to driving operational excellence and achieving strategic goals.
Overview
1
1
Certification
15
15
years of professional experience
Work history
Warehouse Manager
Cutting Edge Services
Chorley, Lancashire
2012.02 - Current
- Reporting directly to the Purchasing Director, I have full operational responsibility for the warehouse function, ensuring efficient stock management, customer service excellence, regulatory compliance, and continuous operational improvement.
- Cutting Edge Services is a leading supplier of processing machinery, butchery equipment, personal protective equipment (PPE), and sharp-edge products to the UK and Irish meat and food industries, with an annual turnover exceeding £16 million.
- Key Responsibilities & Achievements
- Provide leadership and strategic direction for a warehouse operation, managing a team of 15 warehouse operatives and a Warehouse Team Leader across Goods In and Despatch.
- Build a high-performing team through recruitment, coaching, mentoring, performance management, succession planning, and regular appraisals, improving engagement and operational performance.
- Drive a culture of accountability through KPI management, delivering high standards in productivity, accuracy, customer service, and on-time dispatch.
- Oversee all warehouse operations, ensuring orders are accurately picked, packed, and dispatched within agreed service levels, with same-day dispatch achieved for all available stock.
- Maintain accurate inventory through robust stock control processes, perpetual inventory management, cycle counting, and warehouse management systems, ensuring high levels of stock accuracy.
- Lead continuous improvement initiatives to streamline warehouse processes, improve efficiency, reduce operational costs, and enhance customer satisfaction.
- Manage relationships with suppliers, transport providers, and internal stakeholders to ensure the smooth flow of inbound and outbound logistics.
- Oversee customer returns, investigating issues and implementing effective resolutions to minimise repeat occurrences.
- Ensure full compliance with Health & Safety legislation, company policies, and warehouse best practices, maintaining a safe and well-organised working environment.
- Manage engineer replenishment stock and field sales inventory, ensuring product availability while maintaining optimum stock levels.
- Lead warehouse compliance activities, supporting successful external audits including BRC, ISO, and financial stock audits.
- Take responsibility for warehouse assets, including forklift fleet management, planned maintenance schedules, and statutory inspections.
- Work closely with senior management to support business growth, improve operational capability, and deliver departmental objectives aligned with wider company strategy.
- Improved accuracy of stock control with regular stocktakes and database updates.
- Liaised with transport companies to enable on-time deliveries nationwide.
- Conducted performance reviews for individual growth and overall team improvement.
Skills
- Warehouse Operations Management
- Leadership & Team Development
- Inventory & Stock Control
- Continuous Improvement (CI)
- KPI & Performance Management
- Health & Safety Compliance
- Logistics & Distribution
- Budget & Resource Management
- Supplier & Carrier Management
- Warehouse Management Systems (WMS)
- Audit & Compliance (BRC & ISO)
- Customer Service & Stakeholder Management
Additional information
- Level 4 Air Security Clearance held, with experience working in security-conscious environments
- Counterbalance and Reach Forklift Truck Licence holder with 20 years’ operational experience
- Experienced in warehouse safety procedures, compliance standards, and risk management
- Trained Fire Marshal and qualified First Aider
- Advanced Spanish speaker, supporting effective communication with diverse teams and suppliers
- References available upon request
Affiliations
- I enjoy long walks with my dog, listening to music, salsa dancing, DIY projects, gardening, and spending quality time with friends and family. These interests help me maintain an active lifestyle, develop practical problem-solving skills, and enjoy working collaboratively with others.
Certification
Qualifications
· NEBS – Supervisory Management
· ILM Diploma – First Line Management
· LBTC Certificate – Warehouse Management, London Business Training & Consulting
· Level 3, Level 5 & Level 6 Diplomas – Warehouse Management & Inventory Management
· TESOL Certificate – Teaching English to Speakers of Other Languages
· GCSEs (7 passes) – 1 Grade A and 6 Grade Bs, including English and Mathematics
Timeline
Warehouse Manager
Cutting Edge Services
2012.02 - Current