Craig Ringland
London,London
Summary
Accomplished professional with expertise in team leadership, stakeholder management, and employer branding. Demonstrates leadership excellence through strategic thinking and business planning. Proven ability in conflict resolution, change management, and customer service excellence. Adept at client relationship management with a focus on achieving organisational goals.
Overview
30
30
years of professional experience
8
8
years of post-secondary education
Work history
Director - Global Customer Success (EMEA, APAC & LATAM)
Degreed
London, United Kingdom
2023.08 - 2025.02
- Company Overview: Degreed is focused on revolutionising skills recognition and validation
- I am fortunate to lead a talented team of eight Customer Success professionals based in the UK, India, and Brazil, dedicated to supporting our clients across EMEA, APAC, and LATAM
- Our mission is clear: to enhance client satisfaction and retention while delivering exceptional value
- At Degreed, our Client Success Organisation is at the forefront of driving strategic customer engagement, fully aligned with our vision to revolutionise skills recognition and validation
- We are passionate about creating meaningful partnerships with our clients, ensuring their learning and development goals are aligned with their organisational strategic business objectives to drive tangible value
- As we continue to grow and innovate, we have launched initiatives that significantly enhance our service delivery, resulting in impressive increases in customer satisfaction metrics
- Together, we’re not just meeting expectations; we’re exceeding them and setting new standards for success with our clients
- Degreed is focused on revolutionising skills recognition and validation
Director, Client Success - EMEA & APAC
Degreed
London, United Kingdom
2020.07 - 2023.08
- Company Overview: Degreed is focused on revolutionising skills recognition and validation
- Degreed is focused on revolutionising skills recognition and validation
Strategic Account Director
Degreed
London
2019.06 - 2022.02
- Company Overview: Degreed is focused on revolutionising skills recognition and validation
- Degreed’s mission is simple: to jailbreak the degree
- It’s time to change the way we think about learning and skills, and start putting power into the hands of learners so they can become what they want to become
- Fulfilling that mission isn’t simple or easy, but it’s exactly that challenge which excites and motivates us every day
- So why jailbreak the degree
- Because education is too important to stay the way it is
- The way we have always measured learning—a traditional university/college degree—keeps too many people out
- Its a toll-gate on the path towards success and refuses to acknowledge there are other ways to learn
- It has not kept pace with the explosion of content and democratisation of learning
- We believe there should be a way to track all the learning you do—all of it
- Also, we think you should get credit for all of your learning, skills, and accomplishments
- We’ll count ourselves truly successful when Degreed is the de facto way all learning and skills are measured worldwide
- Degreed is focused on revolutionising skills recognition and validation
Global Programme Manager LinkedIn Recruiter Certification - Customer Success
LinkedIn
London
2016.05 - 2019.06
- Company Overview: LinkedIn connects the world’s professionals to make them more productive and successful while creating economic opportunity for every member of the global workforce
- At LinkedIn, the mission is simple
- To connect the world’s professionals to make them more productive and successful while creating economic opportunity for every member of the global workforce
- So how did I align the LinkedIn Recruiter Certification program to these values
- By providing Recruiter license users with structured educational pathways, combined with the LinkedIn Certified Professional – Recruiter exam, we empowered Recruiter users to be more impactful with their LinkedIn recruiting tools
- More in-depth education allows a Recruiter license holder to be more effective when it comes to connecting external talent with opportunities across their organisations
- For the Certification programme to be successful, I couldn't have done this do on my own
- I worked with fantastic internal partners across our Customer Success, Product and Sales organisations globally
- They supported in driving program awareness, and positioning and delivering Certification learning to customers
- We also ensured the skills and best practices we certified via our high-stakes exam are aligned continuously to best practices and success metrics of Recruiter
- Further relationships I managed included our psychometric and testing partners and a global team of subject matter experts from our Customer Success and Talent Acquisition teams
- I relied on their knowledge to support me to keep our exam refreshed and updated to reflect the current needs of both the Recruiter product and the market
- The thing I loved most about managing our Certification program
- Seeing how it supported users globally, across many key markets, drive product adoption and engagement while making our users more successful
- LinkedIn connects the world’s professionals to make them more productive and successful while creating economic opportunity for every member of the global workforce
Customer Success Manager - Global Education
LinkedIn
London
2014.04 - 2016.04
- Company Overview: LinkedIn connects the world’s professionals to make them more productive and successful while creating economic opportunity for every member of the global workforce
- Education does not happen in isolation
- They are events that need to be planned, communicated, delivered and measured
- Education needs to form part of wider customer development programs that are designed to build and enhance the capabilities of Recruiter license holders and their Talent Acquisition teams globally
- This is where I come in
- I work with our Global accounts to build and implement learning programs that drive continuous learning (either online or through planned education events) which complement existing internal education programs aimed to develop direct hiring capabilities of Talent Acquisition teams
- Structured education is essential when driving engagement and adoption of the Recruiter License
- Learning drives License holders to enhance their skills which, in turn, result in a better return on investment around hiring for their organisation
- Participants need to have an understanding of where their learning programs sit in relation to their own job role and how their success will be measured on the tools they will be using
- Learning expectations need to be communicated to teams by their business to further drive the completion of prescribed education programs
- Our team both supports and navigates our clients through this process – in build, communication, implementation and success measurement
- Ultimately Customer Success with our tools is measured on the results achieved through hiring – this is supported and driven through the right education program
- LinkedIn connects the world’s professionals to make them more productive and successful while creating economic opportunity for every member of the global workforce
Recruitment Product Consultant
LinkedIn
London
2011.03 - 2014.03
- Company Overview: LinkedIn connects the world’s professionals to make them more productive and successful while creating economic opportunity for every member of the global workforce
- My role as a Recruitment Product Consultant is to support our clients globally to promote their employment brand and recruitment strategy by leveraging both LinkedIn.com and our Talent Solutions products
- This is achieved through educating clients on how to take advantage of the suite of corporate products provided by LinkedIn which allow organisations to tap into the largest and most powerful professional network of passive talent
- Ultimately my role is to support our corporate clients identify the right talent, for the right job, at the right time through leveraging their employment branding
- LinkedIn connects the world’s professionals to make them more productive and successful while creating economic opportunity for every member of the global workforce
Consultant - HR Interims
Digby Morgan
2006.02 - 2011.03
- Company Overview: Focused on recruiting interim professionals to the UK HR market
- Focused on recruiting interim professionals to the UK HR market
- The area of focus was the middle management HR market targeting salary ranges between £40,000 to £80,000 (£200 to £400 per day)
- The types of HR position recruited for include HR Managers, HR Business Partners, Recruitment Partners, Compensation and Benefits Consultants, and HR Systems specialists
- Focused on recruiting interim professionals to the UK HR market
Managing Consultant – Lime Street Go Temps
Lime Street Recruitment (Part of Empresaria Group plc)
2003.05 - 2005.12
- Interim Management across the London Insurance Market
Consultant, Banking Secretarial
Lindsey Morgan Associates (Part of the Empresaria Group plc)
2002.04 - 2003.05
Consultant, Office Support – Permanent Division
TMP Worldwide UK
2001.01 - 2002.03
Consultant, Banking Operations – Permanent Division
TMP Worldwide, Australia
2000.01 - 2001.01
Senior Training Consultant – Financial Services
St George Bank
1995.07 - 1999.12
Training Consultant – Branch Induction
St George Bank
1997.10 - 1998.11
Retail Management Graduate Program
St George Bank
1995.07 - 1997.10
Education
Arts - Economics and Human Geography
University of Wollongong
1991.01 - 1994.01
Higher School Certificate - undefined
Figtree High School
1985.01 - 1990.01
Skills
- Team Leadership
- Stakeholder Management
- Employer Branding
- Leadership excellence
- Strategic thinking
- Business planning
- Conflict Resolution
- Change management
- Customer service excellence
- Client Relationship Management
Languages
English
Custom
LinkedIn Global Top Performer Award, 2014
Timeline
Director - Global Customer Success (EMEA, APAC & LATAM)
Degreed
2023.08 - 2025.02
Director, Client Success - EMEA & APAC
Degreed
2020.07 - 2023.08
Strategic Account Director
Degreed
2019.06 - 2022.02
Global Programme Manager LinkedIn Recruiter Certification - Customer Success
LinkedIn
2016.05 - 2019.06
Customer Success Manager - Global Education
LinkedIn
2014.04 - 2016.04
Recruitment Product Consultant
LinkedIn
2011.03 - 2014.03
Consultant - HR Interims
Digby Morgan
2006.02 - 2011.03
Managing Consultant – Lime Street Go Temps
Lime Street Recruitment (Part of Empresaria Group plc)
2003.05 - 2005.12
Consultant, Banking Secretarial
Lindsey Morgan Associates (Part of the Empresaria Group plc)
2002.04 - 2003.05
Consultant, Office Support – Permanent Division
TMP Worldwide UK
2001.01 - 2002.03
Consultant, Banking Operations – Permanent Division
TMP Worldwide, Australia
2000.01 - 2001.01
Training Consultant – Branch Induction
St George Bank
1997.10 - 1998.11
Senior Training Consultant – Financial Services
St George Bank
1995.07 - 1999.12
Retail Management Graduate Program
St George Bank
1995.07 - 1997.10
Arts - Economics and Human Geography
University of Wollongong
1991.01 - 1994.01
Higher School Certificate - undefined
Figtree High School
1985.01 - 1990.01