Craig Redshift-Millar
Motherwell,North Lanarkshire
Summary
Results-driven Commercial Insurance Claims Handler with 15+ years of experience in efficiently managing and resolving complex insurance claims. Proven track record of delivering exceptional client service by thoroughly evaluating claims, interpreting policy terms, and facilitating seamless communication between clients, adjusters, and legal teams. Adept at analysing coverage, investigating losses, and negotiating settlements to ensure fair and timely resolution. Highly skilled in navigating intricate insurance regulations and maintaining meticulous documentation. Seeking to bring expertise in claim assessment and client relationship management to a dynamic team dedicated to optimizing claim outcomes and client satisfaction.
Overview
23
23
years of professional experience
Work History
Education Support Worker
City of Glasgow College
Glasgow
01.2022 - Current
- Provision of in class support to students with special educational needs and working in line with educational study plans and external agencies to ensure all students have equal opportunity to access further education.
- Supported students to identify problems impeding education.
- Employed variety of mediums to convey learning concepts.
- Taught students important points to prepare for examinations and assessments.
- Used illustrative activities to help students explore concepts.
- Offered academic and pastoral support to students requiring additional help.
- Worked with individual students, providing personalised educational, behavioural and emotional support.
- Helped students to develop positive self-image, enhance self-esteem, and improve self-reliance.
- Provided in-depth feedback and constructive criticism on students' work.
CLAIMS HANDLER / PROJECT MANAGER
RSA INSURANCE
GLASGOW
01.2002 - 03.2015
- Led cross-disciplinary teams to deliver and implement bespoke claim handling systems and ensuring these met financial and legal requirements
- Facilitated agile delivery teams to ensure systems and processes were fit for purpose
- Stakeholder management and delivery of solutions in accordance with KPI
- Facilitated communication and collaboration across departments.
- Value Stream Mapping internal and external processes to identify and deliver financial savings and build increased customer experience satisfaction
- Ensuring high-level of communication between internal teams and external consultants to deliver systems within budget and on -time
- Creation, implementation and delivery of training material for all levels of business and creation and delivery of best practice processes.
- Optimised quality of training content by incorporating input from subject matter experts.
- Implemented innovative training methods through simulations, role-plays and gamification to maximise overall employee engagement.
- Conducted training needs assessments to accurately identify skill and knowledge gaps.
- Determined insurance cover level and relevance for accurate claim assessments.
- Managed allocated caseload of complex and high-value claims.
- Achieved positive claim outcomes through careful case management.
- Trained less experienced team members in standard procedures and software use.
- Planned and completed audit files using established checklists.
Education
M Litt Fine Art Practice - ART PRACTICE
GLASGOW SCHOOL oF ART
Glasgow2022
Bachelor of Arts - PHOTOGRAPHY
University of The West of Scotland
Glasgow2021
Skills
- Student motivation
- On-demand tutoring
- Writing assessments
- Creative strategies
- Time management
- Communication
- Adaptability
- Problem-solving
- Teamwork skills
- Creativity
- Leadership
- Interpersonal skills
- Software and Applications:
- MS products: Word, Excel, PowerPoint, Outlook, OneNote
- Adobe: Photoshop, InDesign, Premiere, AE, Acrobat
- Radio Tech Ops: Myriad, Audition, Logic Pro
Timeline
Education Support Worker
City of Glasgow College
01.2022 - Current
CLAIMS HANDLER / PROJECT MANAGER
RSA INSURANCE
01.2002 - 03.2015
M Litt Fine Art Practice - ART PRACTICE
GLASGOW SCHOOL oF ART
Bachelor of Arts - PHOTOGRAPHY
University of The West of Scotland
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