Craig Plotnek

• Handled customer service calls for key targets within daily standards consistently.
• Compared travel options using National Express software to secure best-value deals.
• Answered customer questions and complaints with creative, solution-focused responses.
• Processed payments and arranged multiple payment options daily.
• Worked each day to hit sales and revenue targets consistently.
• Increased sales through upselling travel promotions, vouchers, and coachcards.
• Advised clients on informed travel plans matching individual needs.
• Resolved customer issues quickly to strengthen trust and rapport.
• Kept up to date with attractions and seasonal updates for timely upselling.

• Advised job seekers on unemployment support with clear next-step guidance.
• Actively listened to clients' needs and concerns, facilitating improved communication and trust-building.
• Identified barriers to employment and designed strategies for overcoming them, increasing chances of securing jobs.
• Managed and maintained varied caseloads, achieving personal performance targets.
• Tracked client progress regularly to keep career goals on schedule.
• Listened actively to client concerns to build communication and trust.
• Developed action plans to accomplish individual career goals.

5 GCSE's (English Language, Maths, Physics Geography, Religion)