Summary
Overview
Work history
Skills
Timeline
Generic

CRAIG OLIVER

Wigston,Leicestershire

Summary

Dedicated and hard-working with excellent customer service skills and cash handling experience. Used to working in busy environments and is trustworthy and reliable.

Overview

27
27
years of professional experience

Work history

Front of House Steward

De Montfort Hall
Leicester
05.2022 - Current
  • Encouraged timely entry and exit of patrons to minimise disruptions during performances.
  • Ensured smooth running of shows by managing seating arrangements and ticket checks.
  • Checked tickets at entrance, ensuring only valid ticket holders accessed the venue.
  • Maintained cleanliness in auditorium for a more enjoyable experience for audience members.
  • Provided general information about the venue layout-improved navigation within the premises.
  • Contributed to positive theatre atmosphere by providing friendly and professional service to patrons.
  • Improved theatre safety with regular checks of emergency exits and walkways.
  • Resolved guest queries swiftly, enhancing overall customer experience within the establishment.

Community Development Manager

SHOPAPPY
02.2021 - 01.2022
  • Company Overview: Shopappy works by enabling high streets to list local independent shops and businesses to show information, products and services they have for sale.
  • As a community development manager I helped the business owners to set up an online shop on the platform and maximise online sales by offering training, advice and general support.

Front of House

PREMIER INN
Leicester
09.2015 - 02.2021
  • Company Overview: This is an incredibly busy hotel, bar and restaurant. It is a very fast-paced environment which requires excellent organization whilst being able to multitask between many different jobs and delivering the high customer services skills expected.
  • Running the bar.
  • Serving customers
  • Using the EPOS system
  • Restocking
  • Maintaining the cleanliness of the bar
  • Taking food orders
  • Working in the restaurant
  • Greeting and seating customers
  • Running the breakfast buffet
  • Liaising with the kitchen, telling them what hot food to prepare and when
  • Refilling food items as required
  • Stock rotation
  • Cleaning and resetting tables


Front of House Supervisor

Harold Pinter Theatre
London, UK
08.2002 - 08.2015
  • Running of FOH operations during show time.
  • Staff rota’s for FOH ushers and bar staff.
  • Ordering, stock control and distribution of all merchandise, ice creams, programmes and bar stock.
  • Daily banking of all monies taken in the theatre
  • Supplying the Theatre Manager and Head Office with daily/weekly sales sheets.
  • Assisting the Theatre Manager as required
  • Ensuring all the staff are trained to the highest possible standard and have full knowledge of all emergency procedures.
  • Dealing with patrons, ensuring they have the best possible experience.
  • Theatre Cellarman and Stage Door Cover.

Sales Supervisor

ROYAL SHAKESPEARE COMPANY
Barbican Centre, London, UK
06.1998 - 05.2002
  • Tickets checks, merchandise sales and other general usher duties.
  • Stock reconciliation for theatre programme and ice cream sales.
  • Maximizing these sales to the best potential.
  • Cash reconciliation for merchandise and bar sales.
  • Supplying the Theatre Manager and Head Office with daily/weekly sales sheets.
  • Assisting the managers during the shows.
  • Dealing with patrons, ensuring they have the best possible experience.

Skills

  • Cash handling experience
  • Excellent customer service skills
  • Used to working in a busy environment
  • Hard working and reliable
  • Enjoys working in a team

Timeline

Front of House Steward

De Montfort Hall
05.2022 - Current

Community Development Manager

SHOPAPPY
02.2021 - 01.2022

Front of House

PREMIER INN
09.2015 - 02.2021

Front of House Supervisor

Harold Pinter Theatre
08.2002 - 08.2015

Sales Supervisor

ROYAL SHAKESPEARE COMPANY
06.1998 - 05.2002

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CRAIG OLIVER