Craig Murray
Glasgow,NLK
Summary
Results-driven professional who demonstrates exceptional IT skills and strategic design capabilities, Known for unparalleled customer focus, explicit attention to detail, and the ability to remain calm under pressure. Expertise in safety and quality inspections, as well as gas and heating circuit maintenance, ensures top-tier project management and operational excellence. An ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximize profits. Tenacious, accomplished and ready to take on challenging roles, meet goals and surpass expectations.
Overview
7
7
years of professional experience
Work History
Director
PropertyWorx 247 LTD
Glasgow, NLK
01.2022 - Current
- Optimised resource allocation to maximise productivity.
- Directed team to deliver high-quality customer service.
- Oversaw financial planning, ensured fiscal stability of the organisation.
- Instituted cost control measures, mitigated financial risk.
- Enforced compliance measures for adherence to industry standards.
- Implemented operational changes for improved efficiency.
- Coordinated large scale projects with successful outcomes.
- Enhanced productivity through innovative management techniques.
- Established solid partnerships for enhanced market presence.
- Managed negotiations with clients to secure profitable contracts.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Established budgets based on historical, current and forecasted business data.
Heating Installation Engineer
MPS LTD
Glasgow, NLK
07.2019 - 11.2021
- Maintain smooth operations of Installations through effective efficient monitoring and mentoring .
- Obtain documents, clearances, certificates and approvals from local, councils and accredited agencies.
- Ensure all governing regulations are adhered to at all times for continued company compliance.
- Work directly with departments, clients, management to achieve timely results and execution of all planned works.
- Research and update all required material lists needed for firm and clients.
- Assist department Managers in ensuring high quality and timely delivery of projects on contractual basis.
- Assist in organizing and planning of projects.
- Consistently manage client needs through effective communication, unparalleled customer care resulting in 99% KPI on all contracts.
- Support employer in improving operations and resolving issues to deliver top-notch customer service resulting in increased profitability.
- Deliver exceptional level of service to each customer by listening to concerns and answering questions building upon their confidence in us as contractors.
- Developed new work processes for employees which resulted in marked performance improvements.
- Improved workflow through consistent hard work and dedication to reduce hour wastage and better planned operations..
- Managed team of 4 employees, overseeing training, and professional growth of employees.
Heating Engineer
Mitie Property Services
Glasgow, Airdrie
06.2018 - 06.2019
- Oversaw 100% of all installed Gas Heating Installations for local councils on social Housing contracts.
- Worked effectively as part of two man team as well as five man squad whilst building upon strong client relations.
- Ensured all British Gas regulations were adhered to and works fulfilled to highest measures expected by regulatory bodies.
- Work closely with merchants to establish and deliver goods for each installation required to service company and client needs.
- Tested all pipe runs and boiler installations prior to operation. Identifying, categorizing and fixing any defects before commissioning as safe for operational use.
- Under certain Circumstances usage of UAV's was required to Visually map contractual areas via imagery.
Education
Scottish Qualifications Certificate - CCN1 Gas Heating Engineer
Nationwide Training Services
Bathgate /2016 - /2025
Scottish Qualifications Certificate - BSc Degree (Hons) Spatial Design & Architectural studies
Caledonian University
Glasgow1996
Skills
- 4 years experience flying UAV's
- Over 150 hours flying time accrued
- Diverse range of drone type experience
- Excellent IT skills
- Creative individual with extensive knowledge of Adobe Photoshop
- Strategic design and job planning capability
- Proactive person who works well and remains calm under pressure
- Explicit attention to details
- Unparalleled customer focus and care
- Time and project management second to none
- Safety inspections
- Quality inspections
- Gas & Heating circuit inspection and maintenance
Timeline
Director
PropertyWorx 247 LTD
01.2022 - Current
Heating Installation Engineer
MPS LTD
07.2019 - 11.2021
Heating Engineer
Mitie Property Services
06.2018 - 06.2019
Scottish Qualifications Certificate - CCN1 Gas Heating Engineer
Nationwide Training Services
/2016 - /2025
Scottish Qualifications Certificate - BSc Degree (Hons) Spatial Design & Architectural studies
Caledonian University
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