Craig Muller
Thatcham,UK
Summary
Dynamic professional with a strong foundation in administrative experience and human resources, complemented by exceptional organisational skills and leadership abilities. Demonstrates meticulous attention to detail and excels in communication excellence, making a significant impact on productivity improvement strategies. Adept at change management, risk assessment, and staff management, with a proven track record of enhancing team performance through effective delegation mastery. Committed to continuous learning and adaptable to any work environment, aiming to leverage skills in customer service and satisfaction as a priority always.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Heat Treatment Team Leader
Xtrac Ltd
Thatcham, Berkshire
07.2023 - Current
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Increased team cohesion by implementing regular feedback sessions.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Encouraged open communication, fostering a positive work culture.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Stand in as Shift manager in their absence.
- Handle disciplinary procedures.
- Fostered positive employee relationships through communication, training and coaching.
Operations Manager
Pinclip Industries (PTY) Ltd
Cape Town, Western Cape
04.2021 - 06.2023
- Set and monitored product standards, examining samples of raw products to verify quality.
- Reviewed processing schedules and production orders to make decisions concerning inventory requirements and staffing requirements.
- Developed production tracking and quality control systems to improve adherence to project specifications.
- Prepared and maintained production reports
- Controlled electroplating department and chemical government legislations
- Implemented Occupational Health and Safety Standards and procedures
- HR Responsibilities
- Source staff and chair interviews
- Draw up contracts based on short term or long-term requirements
- Manage annual leave cycles
- Manage sick leave cycles
- Manage and chair disciplinary procedures, work hand in hand with SEESA labour law experts of South Africa
- GMR2 position, Chairman of Health and safety meetings as well as team leader meetings second only to the MD
- Assess training requirements and arrange for training as required
- Work with Union groups regarding the shop steward requirements and all labour court proceedings.
- Liaised with stakeholders for transparent communication and better decision making.
- Identified bottlenecks, implemented solutions, increased productivity.
- Reduced overhead costs through efficient resource allocation and budget management.
- Managed vendor relationships to ensure timely delivery of services.
General and operational manager
M3 Manufacturing (PTY) Ltd
Pinetown, KwaZulu-Natal
04.2020 - 03.2021
- Key responsibilities
- Ran all aspects of the factory and maintained the machinery and factory grounds.
- Implementation of ISO 9100 2015 model
- Implementation of Occupational Health and Safety within the workplace
- Negotiated contracts with suppliers to secure favourable terms and conditions.
- Led cross-functional teams for better coordination and increased efficiency.
- Managed multiple projects to ensure timely completion and quality standards met.
- Performed cost analysis, identifying areas for financial savings without compromising service quality or delivery speed.
- Achieved streamlined operations with thorough risk assessments.
- Fostered a culture of continuous improvement, leading to enhanced performance across all departments.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Fostered a high-performance culture, resulting in increased productivity.
Director
BROCON Solutions (PTY)Ltd
Durban, Kwazulu Natal
08.2018 - 04.2020
- Started the company as an additional resource of income with my skills in customer care and service satisfaction.
- Growth made within a few months to purchase machinery and employ staff to run the workshop.
- Multiple large industry leaders in South Africa chose my services to maintain their factories and supply new machinery with great communicational values and integrity which added to my appeal to customers.
- Unfortunately due to COVID19 lockdown in South Africa multiple business were forced to close including mine
Operations and Facility manager
ZETA Laboratories
Pinetown, KwaZulu-Natal
04.2017 - 07.2018
- Key responsibilities
- Managed predictive maintenance program successful in minimizing costly breakdowns and keeping overall expenses low.
- Worked with production planning staff to coordinate preventive maintenance around critical timelines.
- Hired and trained knowledgeable employees to improve overall team performance
- Conducted root cause analysis of equipment failures and implemented targeted fixes.
- Monitored worker safety and kept operations in line with Occupational health and safety requirements and local regulations.
- Planned daily productions as orders would accumulate daily
- Managed a team of day and night staff totalling 150 employees
Workshop Manager
MVL Engineering (PTY) Ltd
Pinetown, KwaZulu-Natal
02.2009 - 03.2017
- Key responsibilities
- Started as trainee Turner Machinist doing daily work as per customer requirements. Maintaining machinery on site was a weekly exercise. After a year grew to managing the workshop and the clientele base.
- Invoicing and quotations for General welding and fabrication of earthmoving machinery parts including: excavator pin machining, boom bush machining and fitment, Precision jigs and fixtures for the automotive industry. Many others to mention.
- Onsite measurements and raw material ordered to specification
- Managed staff requirements on a daily basis.
Education
High School Matric - Management
Queensburgh
Queensburgh, ZASkills
- Microsoft Office
- Meticulous attention to detail
- Leadership
- Organisational skills
- Adaptable to any work environment
- Staff management
- Customer service
- Delegation mastery
- Constructive criticism
- Productivity improvement strategy
- Change management experience
- Communication excellence
Certification
- Driving Licence
- Health and safety
Languages
English - Fluent
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: A-Level or equivalent
- Industry: Management
- Total years of experience: 10
Timeline
Heat Treatment Team Leader
Xtrac Ltd
07.2023 - Current
Operations Manager
Pinclip Industries (PTY) Ltd
04.2021 - 06.2023
General and operational manager
M3 Manufacturing (PTY) Ltd
04.2020 - 03.2021
Director
BROCON Solutions (PTY)Ltd
08.2018 - 04.2020
Operations and Facility manager
ZETA Laboratories
04.2017 - 07.2018
Workshop Manager
MVL Engineering (PTY) Ltd
02.2009 - 03.2017
High School Matric - Management
Queensburgh