Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Affiliations
Timeline
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CRAIG MERRY

Middleton Cheney,Oxfordshire

Summary

Dynamic professional with a robust skill set in customer service, account management, and client negotiations. Demonstrates expertise in CRM management, problem solving, and team collaboration to enhance customer relationships and drive sales strategy. Proficient in market analysis, data analysis, and compliance auditing, ensuring integrity and trustworthiness in all operations. Adept at conflict resolution and time management, with direct sales experience and proficiency in Microsoft Office Suite. Committed to delivering exceptional presentation design and delivery while maintaining profit margin calculation accuracy. Career goals include leveraging skills to optimise business growth through strategic initiatives.

Overview

27
27
years of professional experience
5
5
years of post-secondary education

Work history

SALES ACCOUNT MANAGER

Toby Electronics
Banbury, Oxfordshire
01.2006 - 07.2025
  • Identifying and resolving customer needs promptly and efficiently.
  • Providing exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
  • Collaborated with internal teams to ensure seamless service delivery.
  • Implemented sales strategies to maximise profit margins.
  • Managing 50+ key accounts to sustain business growth.
  • Presented sales reports at monthly review meetings.
  • Fostered relationships with stakeholders, cementing client loyalty.
  • Negotiated contracts, resulting in long-term partnerships.
  • Performed regular audits on account activities, upholding compliance standards.
  • Developed new business opportunities for increased revenue.
  • Maintained comprehensive customer database, ensuring efficient record-keeping.
  • Strengthened client relationships with regular follow-ups.
  • Conducted market research, aiding strategic decision-making process.
  • Achieved customer satisfaction by managing and resolving account inquiries.
  • Expedited issue resolution process with prompt troubleshooting measures.
  • Mastered industry-leading CRM system to manage account records with accuracy and precision.
  • Handled high-value client data and sales transactions, safeguarding company and clients against vulnerabilities with strict adherence to data security best practices..
  • Analysed sales reports and KPIs to uncover performance issues and drive progress toward sales benchmarks.
  • Arranged appointments with new and existing clients.

Machine Operator

Encase Limited
Banbury, Oxfordshire
03.1998 - 12.2005
  • Utilised specialist tools for precise machine adjustments.
  • Conducted quality control checks to uphold high product standards.
  • Troubleshot mechanical issues, minimising downtime effectively.
  • Ensured machinery operated optimally by monitoring gauges and dials.
  • Performed regular maintenance to ensure smooth running of equipment.
  • Managed waste disposal responsibly to maintain clean workspaces.
  • Provided training to new recruits, enhancing team competence.
  • Implemented safety measures, significantly reducing workplace accidents.

Education

GCSE's - Maths, English and PE

Chenderit School
Middleton Cheney, Oxfordshire
09.1987 - 06.1992

Skills

  • Customer service excellence
  • Account management
  • Client negotiation
  • CRM expertise
  • Problem solving
  • Team collaboration
  • Customer relationship management
  • Market analysis
  • Sales strategy development
  • Data analysis
  • Compliance auditing
  • Conflict resolution
  • Time management
  • Direct sales experience
  • Microsoft Office proficiency
  • Profit margin analysis
  • Presentation design and delivery

Accomplishments

Strictly Banbury Champion 2025


Full UK clean Driving Licence

Affiliations

Latin and ballroom dancing.

Playing Cricket. Chairman of Middleton Cheney CC for 5 years. Member for 20 years.

Watching football.

Timeline

SALES ACCOUNT MANAGER

Toby Electronics
01.2006 - 07.2025

Machine Operator

Encase Limited
03.1998 - 12.2005

GCSE's - Maths, English and PE

Chenderit School
09.1987 - 06.1992

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CRAIG MERRY