Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Craig Merrigan

Sunderland,North Tyneside

Summary

Focused on improving customer satisfaction and operational efficiency through effective collaboration and problem-solving skills. Proven ability to tackle challenging roles while delivering high-quality service and consistent results. Committed to driving organizational success by enhancing team performance and customer engagement.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work history

Furniture Delivery Manager

Templeman Service Ltd
South Shields, South Tyneside
01.2021 - 04.2022
  • Implemented cost reduction measures, achieving substantial overhead expense savings.
  • Optimised resource allocation to maximise profits and efficiency.
  • Managed team dynamics through effective conflict resolution strategies.
  • Fostered a positive work environment via regular team-building activities.
  • Liaised with suppliers to ensure timely deliveries and maintain supply chain integrity.
  • Facilitated comprehensive staff training for enhanced customer service.
  • Cultivated strong client relationships to secure repeat business opportunities.
  • Coordinated hiring, recruitment, and training strategies to build a successful administrative team.
  • Demonstrated problem-solving abilities when dealing with unexpected circumstances such as vehicle breakdowns or traffic disruptions ensuring minimal impact on scheduled deliveries.
  • Implemented quality control measures for ensuring the safety of delivered goods.
  • Streamlined delivery operations by implementing efficient route planning strategies.

Pub manager

The Hartford Public House
Cramlington, Northumberland
10.2017 - 01.2021
  • Secured favourable vendor contracts through effective negotiation strategies.
  • Ensured seamless operation of pub by managing daily activities.
  • Handled cash transactions to guarantee financial security.
  • Cultivated strong supplier relationships for punctual deliveries at best rates.
  • Controlled stock levels, avoiding profit-impacting shortages or surpluses.
  • Organised live music nights to attract more customers on quieter weekdays.
  • Scheduled staff shifts strategically to meet demand during busy hours.
  • Resolved customer issues, reinforcing trust and satisfaction.
  • Oversaw bar functions with focus on quality drinks and service for elevated customer experience.

Pub manager

The Neon
Jarrow, South Tyneside
04.2017 - 10.2017
  • Negotiated contracts with vendors, securing optimal deals for the pub.
  • Created inviting ambience through strategic layout planning and décor selection.
  • Hosted live music events to boost patronage on quieter weeknights.
  • Fostered team spirit among staff through effective communication and leadership.
  • Maintained stock levels to prevent shortages or surpluses impacting profit margins.
  • Conducted regular maintenance checks to ensure compliance with safety regulations.
  • Resolved customer complaints promptly, restoring trust and confidence.
  • Ensured cleanliness standards through consistent inspections and cleaning routines.

House and Rubbish Removals Business Owner

B-Gone Removals
East Boldon, South Tyneside
06.2011 - 04.2017
  • Directed daily operations for 26 employees while motivating teams towards exceeding objectives.
  • Ensured adherence to regulatory standards for ethical trading practices.
  • Established a profitable business, highlighting exceptional business acumen.
  • Identified new revenue opportunities through market analysis.
  • Organised networking events to forge valuable industry connections.
  • Utilised social media platforms for robust brand promotion and customer interaction.
  • Adapted quickly to market fluctuations, maintaining competitive edge.
  • Planned service and product offering expansions according to client insights.

Education

Leadership Through Football

F A Education
Leicester
10.2023 - 01.2024

NVQ Level 1 - Cleaning Skills

C I W M
Leicester
01.2024 - 04.2024

Skills

  • Customer focus
  • Project scoping
  • Budget oversight
  • Constructive feedback
  • Decision making
  • Customer relationship management
  • Efficiency improvement
  • Health and safety compliance
  • Service excellence
  • Team leadership
  • Product expertise
  • Inventory management
  • Quality assurance
  • Effective communication

Affiliations

  • Football
  • Sports

Timeline

NVQ Level 1 - Cleaning Skills

C I W M
01.2024 - 04.2024

Leadership Through Football

F A Education
10.2023 - 01.2024

Furniture Delivery Manager

Templeman Service Ltd
01.2021 - 04.2022

Pub manager

The Hartford Public House
10.2017 - 01.2021

Pub manager

The Neon
04.2017 - 10.2017

House and Rubbish Removals Business Owner

B-Gone Removals
06.2011 - 04.2017

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Craig Merrigan