Craig Matthews
Milton Keynes,Buckinghamshire
Summary
Seasoned professional in branch operations with focus on customer satisfaction and team management. Possess skills in streamlining processes for operational efficiency, fostering team collaboration and driving business growth. Committed to creating productive work environment, improving service delivery and optimising branch performance.
Overview
19
19
years of professional experience
1988
1988
years of post-secondary education
Work history
Branch Operation Manager
Zenith
Cambridge, Cambridgeshire
01.2011 - 12.2025
- Managed risk within the branch through strict adherence to compliance regulations.
- Ensured compliance to all relevant regulations whilst handling lease agreements.
- Managed risk within the branch through strict adherence to compliance regulations.
- Worked closely with the Directors for budget planning and cost management activities related to the fleet.
- Ensured excellent customer service with proactive management techniques.
- Engaged customers to improve leasing experience and deliver exceptional service.
Rental manager
Axis Intermodal
Long Hanborough, Oxfordshire
01.2007 - 01.2011
- Spearheaded customer service improvement efforts, received positive feedback consistently from clients about their experiences.
- Collaborated with finance department on budget planning and cost management for fleet operations.
- Formulated reports on vehicle usage patterns to support informed decision-making.
Education
O Levels & CSE's -
Sponne School
Towcester, NorthamptonshireSkills
- Data analysis
- Problem-solving
- Calm under pressure
- Communication skills
Affiliations
- Amateur Radio
- Archery
- RC Planes & Helicopters
Certificates
First Aider
Fire Marshall
Banksman
Shunter Driver
Timeline
Branch Operation Manager
Zenith
01.2011 - 12.2025
Rental manager
Axis Intermodal
01.2007 - 01.2011
O Levels & CSE's -
Sponne School